What they can improve would be building a broader reach in terms of capabilities. At the same time, there are other tools on the market that could augment their offering. They either have to go broad or decide what their bread and butter is and get really good at that. 

The solution could improve its visualizations. We want the tool to be accessible to various user types from application developers to network engineers to upper management. 

We've had some struggles getting it to see everything that we want to see. Network visibility is something that needs to be improved. It was going off and not finding things that we knew we had. For example, we're pointing at a data center and instructing it to find everything. Afterwhich, it was coming back not having found half of the devices. That was a big struggle in terms of integrating with our network.

In the future, I would like to see more direct security information available.

The improvement that would make the most impact would be expanding on the new EXA big data back end. Currently the queries are limited to simple ones and visualization of the query results does not exist. That being said, it is still incredibly useful and unlike anything else out there. As one would expect, developers have been working on features since before the initial release and there will be many improvements in the near future.

The second criticism I have is the Activity Map. This tool allows one to see all device and protocol connectivity with a selected device or group of devices. It is a fantastic tool for defining client types and tiers in an application. My criticism is that the maps cannot currently be added to a dashboard. Logical application connectivity maps are very nice to have and I would always want one on an application dashboard, given the option.

Additional out-of-the-box solutions and use cases would be nice. This is less a product improvement as opposed to aligning this powerful solution to common and uncommon industry use cases in order to become more vertically aligned.

The solution is so powerful, and because it analyzes wired data, the potential applications and use cases are limitless. ExtraHop will be better served by creating industry specific views and deployments to accelerate deployments and mindshare with users. As an example, they should have a retail package ready which provides the key views for a retail use case scenario. Same for casino/gaming; finance; ISV usage; NoC operations. So basically, creating the correct views for the market as opposed to saying we can do everything.

The solution could get more aggressive in the discounting of the overall cost.

Support could be better. We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services.

There is room for improvement in the security part. They have a new solution, ExtraHop Reveal(x), and I think it needs improvement.

This solution would be improved if it had the ability to retain data longer. Also, there should be more training on the best way to use the product. 

I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data.