Sometimes, F-Secure doesn't always work as well as we'd like when we're using the console to push out an update to individual machines, like, for instance, an update to Google Chrome. For some updates to take effect, we have to get the user to restart the machine to finish the installation. So based on the information we get on the dashboard, we can't tell if it's successfully pushing all the updates out, like just the smaller and medium-threat ones. So this is one area we'd like to see F-Secure improve. But the biggest one for us is patch management because this has been our top priority when looking at alternatives. Every solution needs to have patch management, if that's possible. It would cut costs on our side if that feature were included, so we don't need to pay for two separate pieces of software. 

Resource consumption is suboptimal and could be improved. Computers and mobile devices are impacted every time WithSecure Endpoint is active, as it consumes memory and CPU time, which is not ideal for protection.

The solution could improve by having more real-time responses. For example, when a license gets removed from a computer it does not update the records of the change. Additionally, when I installed Microsoft Windows Defender I was not able to send licenses through email to our tenants. The integration with other solutions could improve.

If we try and implement third-party vendors with the solution we can experience issues, such as Microsoft Office 365. It will limit certain emails from being received or sent. There can be compatibility issues.

The product does not have technical partners in the Middle East. It only has sales partners. I do not like the sales partners in UAE. They did not support me when I needed help with security.

The vendor must provide a subscription-based model. Now, they have a prepaid model. Our clients and partners like subscriptions. Subscriptions let us use and then pay. Currently, we pay and then use.

There could be a dedicated security partner with essential knowledge. At the moment, we do not get enough support from the distributors. Additionally, they should include more integration options in the product.

I would like the part of Hash Analysis by external sources to be improved. There is an integration with VirusTotal that allows an external query; however, only for SHA1 Hashes.

It would also be very interesting to see, in future versions, some form of integration with other services, such as Triage or Hybrid Analysis, for example.

I can't speak to what could be added in terms of features, they are always changing and adapting to new realities.

The program and cloud service management is in English. It's not a problem for me, however, it might be for users who don't speak English or use it regularly.

It would be ideal if they could offer discounted pricing to schools.