F5 Advanced Firewall Manager Customer Service and Technical Support

Oluwatosin Omojola
Systems Engineer at Datasure Solutions
I find the technical support to be top-notch. I rarely have to contact technical support. The only time I do is if I think I don't have time to do research on my own by taking the time to look things up by reading community posts. If I can just quickly contact technical support, sometimes it makes more sense. Whenever I have contacted technical support, they call back within the hour. It also depends on the severity of the issue that you're reporting. When you submit a ticket, you have severity level 1, 2, 3, 4. So, the response time depends but whatever the case is. But the technical support are always responsive. They call you and they stay with you till the situation is resolved. There was only one case I reported that they did not resolve immediately. The engineer could not find a solution to the issue. They had to do something to actually change the OS. They have a special way to address this kind of problem. They call it the engineering hot seat. That engineering hot seat solution had to come out as an update in the next version. So, that's how professional and resourceful technical support is. They're fantastic. View full review »
reviewer1189323
Senior Security Engineer at a tech services company with 201-500 employees
Sometimes technical support is good and sometimes they are bad, so I can evaluate them around 80%. View full review »
Frwllmgr677
Computer & Network Security Professional at a financial services firm with 10,001+ employees
You don't necessarily call for technical support that gets deployed like Cisco does. With this, you have to go and look for all the support separately for the deployment and stuff like that. It makes work a little tiring. Otherwise, support is fine. It's just a question of how they are going to help you on the deployment when something is broken. View full review »
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Diego Gullo
IT Service Delivery Manager at Consys.it
The technical support depends on who is helping you. Global support is good. Sometimes the representative is not so knowledgable about this product. View full review »
Find out what your peers are saying about F5, Fastly, Akamai and others in DDoS. Updated: January 2020.
390,232 professionals have used our research since 2012.