F5 Silverline Managed Services Room for Improvement

BK
Co-Founder and CTO at Cyber-CP Ltd

F5 Silverline Web Application Firewall, being a new product in the market or comparatively related to a new product, currently supports less number of PoPs. They should introduce more PoPs. The current number of PoPs that they have is around 10 or 12, which is still relatively less as compared to 2,400 plus PoPs that Akamai offers. The user latency or the number of hops a user needs before reaching the actual web application is less in Akamai because it has its internal fabric to route the traffic.

They need to spin up more data to increase its traffic handling capability. They can also include the bot detection capability, though it is a pretty advanced functionality. If they could include DataDome like functionality, that is, bot prediction, then F5 Silverline Web Application Firewall will be top-notch in the market.

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Archana Heeralal - PeerSpot reviewer
Member of Technical Staff - Information Security at PayPal

Since we use the solution’s cloud, the product has more control over the back end. The customer will not have control. It is part of the product’s feature. When we get more complex requirements or if we want to write more complex tools, the support team will have the visibility to write them because they have control.

The navigation is difficult to use. The navigation should be improved. Other products are quite straightforward. If I try to implement a new application and do an onboarding, it is not very easy. We must go to one feature, inside which there will be more features. It should be simplified, and a menu should be provided.

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Rifqi Pratama Nugraha - PeerSpot reviewer
Assistant Manager Application Security Team at a financial services firm with 10,001+ employees

We'd like more AI to be used. Right now, they don't use it enough. 

We'd like the solution to offer open sessions so that the session syncs to other IP faster. 

The protection could be a bit better in various areas. 

The stability could be a bit better. 

It could offer better pricing. 

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Buyer's Guide
Web Application Firewall (WAF)
March 2024
Find out what your peers are saying about F5, Imperva, Akamai and others in Web Application Firewall (WAF). Updated: March 2024.
765,234 professionals have used our research since 2012.
DejanBlagojevic - PeerSpot reviewer
Presales Engineer at Exclusive-networks

F5 Silverline Managed Services is expensive. You do get world-class quality of mitigation, but I think it is still pricey. You can find similar services, potentially of slightly lower quality, from other vendors like Cloudflare or Akamai for about half the price. When you compare what you get for the money you spend at Cloudflare or Akamai, you do get less protection but you are not dishing out too much for it. On the other hand, at F5 Silverline Managed Services, you do get better protection but, but you are paying double for it.

We have had mixed feedback from our clients about this. Most of them would rather pay less for a bit of a lower-quality defense than overshoot their budget. The most common piece of feedback we receive is that the difference in protection levels is not reflected in the price. 

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RB
Head of Infrastructure at AIA

There is room for improvement in the stability of the solution. 

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RM
Senior Network Security Consultant at a tech vendor with 10,001+ employees

F5 Silverline Managed Services can improve by adding features that Palo Alto has.

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LL
Senior System Engineer at a financial services firm with 11-50 employees

I think F5 is one of the best web application firewalls in the world. So support is pretty good. They provide the best protection features in the market at the moment. I can't tell how they could improve. I just hope the price can be cheaper. I think they are changing. They are also providing some other pricing models, deployment models, etc. It's actually quite okay for us. It fulfills all of our requirements. But from the product perspective, I believe, there is some room for them, to improve.

I think they need to improve the APIs or tools. We are doing a lot of automation, so I find the APIs are not very easy to use. So the current automation is not that good for F5 at the moment. We still need to develop something by ourselves, so it's not that good, in the modern IT offices. I think that's a key thing that I want them to improve in the future.

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AyodejiAbimbola - PeerSpot reviewer
Senior Client Sales Manager at TIGER LOGIC

The price of F5 Silverline Managed Services could be better.

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Rifqi Pratama Nugraha - PeerSpot reviewer
Assistant Manager Application Security Team at a financial services firm with 10,001+ employees

We need to have support for cloud protection, which is not offered by this solution.

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RT
Senior Network Engineer at PECCO

The reporting should be much better because it's really hard to generate reports with F5. We export the reports to other file extensions and then have to import them in order to create a graph. The reporting should be much, much better.

The TM (Traffic Management) shell also needs improvement. You need to have Linux knowledge in order to use the shell.

The user interface could be better, as well.

We have complaints about the reliability of this solution. However, because we are in Iran and there are licensing restrictions, we cannot use other, more recognized products, such as the Palo Alto Networks Firewall, or Cisco. We also cannot use cloud-based security because of sanctions.

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NA
Senior Security Consultant at a tech services company with 1,001-5,000 employees

To make this solution much better, they must have a user-friendly configuration interface. I'm working for a partner site, so for the technical portion, it must have great troubleshooting stats.

For example, Arbor doesn't have web application firewall capabilities, and sometimes I need that capability. If a solution doesn't have it, I have to add additional solutions. This is confusing and it drives the solution price up.

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JL
Lead Regional Engineer at a non-tech company with 11-50 employees

F5 Silverline Managed Services can improve by reducing the price.

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FA
Manager at a comms service provider

The product could be improved on the global load and the integration with the other solution like Cisco and Dell EMC. As a representer of the operation, we prefer to have one platform which can accommodate all types of integration.

We are also looking for more improvements in the security policy configuration.

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RG
Technical Product Manager at a tech services company with 11-50 employees

The price is high in comparison to other products.

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Buyer's Guide
Web Application Firewall (WAF)
March 2024
Find out what your peers are saying about F5, Imperva, Akamai and others in Web Application Firewall (WAF). Updated: March 2024.
765,234 professionals have used our research since 2012.