The product should provide improved bot detection and management. The product should also provide support for code management. Everybody working in CDN is currently looking for ways to better manage code deployment with various authorization levels and synchronization with our lower environments. Matching up what's happening in CDN with what's happening on the origin regarding testing would always be useful.

Support is not that great.

The solution's pricing could be better.

Stronger analytics would be helpful like showing configurations that haven't served a certain amount of traffic in a while. With many properties, things can get lost track of - duplicates or unused configurations not properly decommissioned.

It doesn't show the number of properties where a configuration change happened within a specific timeframe, or there's some options. There's a lot in that area where things could be improved.

Fastly's customer service area needs improvement. They should respond faster. They take time to organize internal team meetings after we raise the ticket.

It's not easy to start with Fastly if you don't have VCL knowledge, so it appears very complex at the beginning. Even though the documentation is well done, you need to practice a lot to be able to do what you want.

It is missing a "staging" platform to deploy a test configuration with all of the real settings, which would allow us to properly test before putting it into production.

It is missing a statistical view to see multiple websites of our choice at once. Currently, you can see statistics for only one website, or for all of your websites, but not for a list you choose.