In the next release, I'd like to see them provide more integration features.

The solution must provide features to scan QR codes for threats. Nowadays, threats are embedded inside QR codes.

I do some configurations on the backend. The cloud product is not open to the customers. If the system itself could be more open to the customer, I'd be able to configure it more specifically. The custom tailoring is limited.

Not only for the FireEye product, but whether it's Forcepoint, or Cisco, etc., language support for the Korean language is needed, for console pages or everything to be translated. Everything is in English and Korean customers face a hardship with it.

FireEye needs single sign-on. They say it's on their roadmap. They should also implement support for Microsoft Authenticator app for 2FA.

The spam detection feature could be better. As users, we don't have any control. It detects and blocks spam based on spam engine conditions. But many emails that shouldn't be blocked are getting blocked this way, and we have to raise a ticket for the False Negative cases and it takes time to get resolved.

Every time we raise ticket, support requests received original email sample all the time to resolve the cases which is not possible to provide all the time. 

The customization could be stronger. It's not that easy to adjust items.

The solution needs better support.

Adding new items or features to their product should be faster. They plan to add items, however, it will take sometimes years or months to implement them into their product. For example, SAML integration. I've been hearing about it for more than three years and I haven't seen it yet done.

The licensing is pricey.

If they want to be as primary or best solution, they need to have better email management features. SMTP handling is sometimes poor because you do not have a lot of options for routing. For example, if you are using IronPort and FireEye, and you want to do some complex routing and features, IronPort will beat FireEye with no effort.

The email gateway environment does its work as long as it is not too complex or sophisticated you will notice some decrease in performance.

I would like the solution to be able to automatically quarantine the malicious emails before getting to the user's mailbox and continue with regular email operations. This could result in the user clicking the email before the purge operation is completed. 

As an additional feature, I hope for more interactive emails. 

I would like to see this solution become more flexible.

The reporting aspect of the solution needs improvement.

The solution needs to offer antivirus and antispam features onto the on-premises deployment model.