FireEye Network Security Customer Service and Technical Support

CEO8280
CEO at a tech services company with 1-10 employees
The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when you're dealing with malicious software. They have also been very responsive when it comes to configuration and troubleshooting issues specific to the product. View full review »
SenITCOn45
IT Senior Consultant at a manufacturing company with 1,001-5,000 employees
Technical support is good. They respond well, and if we send them software that we think is suspicious then they analyze it in a sandbox and get back to us. View full review »
SaladinEffendi
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and seven. It is serviceable but there is much room for improvement. View full review »
Find out what your peers are saying about FireEye, Palo Alto Networks, Symantec and others in Advanced Threat Protection. Updated: May 2020.
419,360 professionals have used our research since 2012.
Yaser Aljohani
OT/ICS Information Security Specialist at SANS
I have been in contact with technical support and I find them to be good. View full review »
DepAssist9876
Deputy Assistant Secretary with 201-500 employees
The support from the company has been wonderful. Any time we've had any issues they responded. View full review »
Security4668
Security Analyst at a financial services firm with 201-500 employees
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support. View full review »
Sysengine0946
System Engineer at a tech services company with 1,001-5,000 employees
Their technical support is very good and responsive. View full review »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT. View full review »
Find out what your peers are saying about FireEye, Palo Alto Networks, Symantec and others in Advanced Threat Protection. Updated: May 2020.
419,360 professionals have used our research since 2012.