We did have a consultant from the solution on the call with us when it wasn't able to draw the whole network, as it couldn't log into that device. However, that was resolved.

We used a consultant, either DXC, which is a subsidiary of HPE, or Epic, which is a local consultant. Our experience with them was good.

I was part of the implementation, testing, and onboarding processes. I have been part of the day-to-day operations, as well. I am the only person doing the maintenance and taking care of the tool.

Maintenance involves upgrading the servers, and we have to make sure that all of the backup files are generated on time. Also, we have to check that they are being transferred via SFTP to our backup server. Basically, we have to make sure that the servers are healthy and nothing's causing any problems.

When we purchased FireMon, bundled in our purchase was professional services. So, we got to work with them during the initial implementation, and it was very straightforward and simple to set up. The people who we worked with were knowledgeable and helpful. They shot us the documentation well in advance so we could follow along with that step by step.

I don't remember anything bad about our FireMon consultant so I'm sure everything went smooth. We set up the servers, they set up a backup server and they had everything working when we got off the phone. They also had some additional training online for me, which I found helpful.

I didn't have to use a professional service to create the environment. I received a couple of files and then deployed the product myself.

I, and another engineer from the networking side of the house, managed the deployment independently with FireMon technical support.

We used FireMon paid services to help us implement it. They were great.

The implementation was completed by the professional services team.

We used FireMon Professional Services.

In-house project management and equipment configuration; vendor install in the data centers; Firemon Professional Services for extensive custom workflow development.

I deployed it mostly by myself.

We did get FireMon's assistance during our initial implementation. I encourage this as every environment is different and for me it was worth the investment to get that initial startup help to get things going.

We're the deployment team. We implement this solution for clients.

We did the implementation in-house.

We have one guy, who previously worked for FireMon, managing the solution right now. 

I was not in charge of the implementation project. I think we installed the FireMon appliances on our own.

An in-house team did it.

We implemented it through an in-house team. We required minimal assistance from the vendor.

Implementation was done by the vendor team.

It was initially implemented by a vendor team, but the implementation could easily be done in house.

Implementation was easy and documents are available in FireMon Center, so the in-house support team implemented it without any issues.

We had it implemented by a vendor team.