Five9 Other Solutions Considered

Thomas Johnson. - PeerSpot reviewer
Manager Telephony at a consultancy with 10,001+ employees

Along with Five9, we evaluated solutions like Genesys and Cisco on the cloud.

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Michael Pearson - PeerSpot reviewer
Associate Director at a non-profit with 201-500 employees

We did a year-and-a-half-long discovery, where we explored 10 different platforms. We worked with a company called Bridgepoint, which is a technology broker, to facilitate those conversations. We had narrowed it down to two platforms: Five9 and TalkDesk. When we checked into Five9's references, their references tended to be better, and so we went with Five9.

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WY
Director of Operations at TruConnect Mobile LLC

After comparing NICE inContact CXone, Conversal, and a few other leading solutions, we found that Five9 is the best fit for our needs.

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Buyer's Guide
Five9
March 2024
Learn what your peers think about Five9. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
DU
System Administrator Director at a manufacturing company with 51-200 employees

We looked at several solutions, including InContact, which changed its name to NICE. Twilio and Amazon Connect were other options we evaluated. We chose Five9 because of its scalability and the unified agent experience across channels. 

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Pedro Pulido - PeerSpot reviewer
Workforce Manager at Aprende Institute

I've used different solutions, including Twilio and CloudTalk.

The main advantage of Five9 is its reliability. It is a stable platform. With these other platforms, the systems would go down a lot, and a lot of calls were interrupted.

Also, the costs of the other platforms were not transparent. I had the feeling they were not charging what they told me they would for the calls I was making.

The advantages of Five9 are everywhere, including the reporting tools and how the dashboards show you the information. Five9 definitely scores better in all of these aspects in comparison.

The drawback is that things that work better, of course, cost more. But the platform is reliable, and overall, Five9 is a better platform. But it's expensive when compared to these other platforms.

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JW
Member Services Director at a non-profit with 201-500 employees

We looked at Genesys and another one. I think it might have been NICE. We chose Five9 because of the price and the options that they had. They were able to work with a call center of our size. It was ultimately the IT department's call, and I couldn't say why they chose Five9.

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JA
Manager at FYF

We looked at several options, including Nice, Gladly, and Genesis among others. The size of the company and the willingness to work with us was why we went with Five9. It did come down to cost and the fact that the feature set was comparable to others. 

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JK
VP Information and Cyber Security at a financial services firm with 51-200 employees

We evaluated Webex Calling and NICE CXone.

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it_user781305 - PeerSpot reviewer
Operations Manager at a tech services company with 51-200 employees

I have used Five9 on multiple different project before and am well aware of its benefits, so didn't need to evaluate other options.

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it_user781245 - PeerSpot reviewer
IT Admin at a insurance company

It was implemented right before I started working at my company.

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Buyer's Guide
Five9
March 2024
Learn what your peers think about Five9. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.