Five9 Reviews

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Darryl Fernandes
Real User
Operations Manager at a tech services company with 51-200 employees
Nov 29 2017

What is most valuable?

Primarily, Five9 is a cloud based application. So there is no extra investment required from the consumer end and it is fairly easy and quick to setup. Additionally, the… more»

How has it helped my organization?

We used to host all our email accounts on Gmail, so there was no accurate reporting, access limitations, etc. But now, we have moved to the email service provided by… more»

What needs improvement?

I would like to have a Five9 supervisor app that can be used on a smart phone, so I can have more accessibility while in transit.

What's my experience with pricing, setup cost, and licensing?

The costs may seem to be on the higher end, but since it is a cloud based system, it is much more cost effective in the long run.

If you previously used a different solution, which one did you use and why did you switch?

No.

What other advice do I have?

I have been using Five9 for nearly 10 years now with multiple clients. I don't think there is any other product out there which is even comparable to the usability and… more»

Which other solutions did I evaluate?

I have used Five9 on multiple different project before and am well aware of its benefits, so didn't need to evaluate other options.
Kyle Routh
Real User
IT Admin at a insurance company
Nov 30 2017

What is most valuable?

Five9 is extremely easy to manage and maintain. I solely handle the Five9 solution for our entire call center. It is that easy.

How has it helped my organization?

Five9 lets us call all over the country using local area codes to set appointments for our agents everywhere from our central office.

What needs improvement?

Sometimes, there are some some call quality issue complaints from our users. After an extensive investigation, it just seems to be a little hiccup within Five9 itself or the customer phone that we are… more»

What's my experience with pricing, setup cost, and licensing?

It seems a little pricey, but it is totally worth it.

If you previously used a different solution, which one did you use and why did you switch?

Five9 was the first solution we used to implement our call center, and I am glad we did.

Which other solutions did I evaluate?

It was implemented right before I started working at my company.

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User Assessments By Topic About Five9

Five9 Questions

What is Five9?

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Five9 customers

Siemens
Phone.com
American Support
Citrix
NetSuite
Greenwood Hall
http://www.five9.com/customers

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