The scalability is great. The idea that you can add and reduce licenses on a monthly basis makes it scalable.

Five9 is a very scalable solution.

I rate the tool’s scalability a ten out of ten from my company’s perspective. The solution can scale per instance up to 10,000 concurrent agents. The tool is scalable enough for us. We will not scale much and split up, but they have ways of working around it, even if that happens.

I would rate the scalability of Five9 a nine out of ten.

I have not seen a limit to Five9's scalability. We've talked with them about where we plan to go, and it seems like they could grow with us all the way to a nationwide company with hundreds of locations.

Scalability-wise, Five9 is perfect for my company. It has a full stack of products that my company tries to take on as much as it can, though right now, it's probably using less than a quarter of everything Five9 offers. My company continues to grow, and features of the solution, such as the IVA, help scale the customer base without requiring the number of call center agents to be proportionate. Even though the company I'm working for is smaller and its customer base starts doubling and tripling, with calls starting to rack up, my company doesn't need to hire as many agents to field the calls because of Five9.

Five9 is highly scalable as far as adding additional licenses. I work with my account manager, and we are able to get this done quickly, usually within a couple of days if I really need the license right away.

Five9 is highly scalable. 

Our company is growing, and we are planning to grow more next year. If we're going to be hiring more agents, we are not thinking at all about having to train them. We have no problem with that. Five9 is not one of the things that we are worried about.

But the implementation of new technologies usually takes time to understand and learn. It's a complex tool, and when you add things, you have to learn and understand how things work together. It's not easy, in that sense, to scale when you keep adding features. But when scaling in the sense of having more people use it, such as sales agents, it's not hard at all.

We have about 500 agents, most of whom are sales reps. We also have service operations, and because we are an education platform, we have teachers using Five9 as well. We operate in Colombia and Mexico, where our end-users are located, but we have supervisors and managers in Argentina and the US, in addition to Columbia and Mexico.

We have approximately 65 users split across three teams.

It's scalable. I'd rate scalability nine out of ten.

Five9 can scale up and down easily. You can use it with one agent or 2,000. You can use the same package but increase your licenses. 

It's definitely scalable. We have over 50,000 end-users nationwide. We have three different sites that work off of Five9.

I'm pretty sure we will increase our usage of the platform because our business is growing. A lot of things are moving to digital platforms. We just added 100 more seats.

I would rate the scalability of Five9 as five out of ten.

We have about 150 to 200 users on a daily basis and up to 2,000 during holidays. We have it set up in multiple locations around the world. 

The solution can scale without issue. 

I have been happy with it. We have not had any issues. It has been easy, but IT can give more feedback on that one.

I rate the tool's scalability a ten out of ten.

No, my turnaround time for scaling is always between 24-48 hours.

It is very scalable.