FlexPod Simplify Support

Does the solution simplify your support experience? If yes, please describe with examples.

Senior Systems Engineer at a manufacturing company with 1,001-5,000 employees
FlexPod also simplifies our support experience. With every site being on the same standard, we support it the same way everywhere, so it's easy to train new folks or offshore staff.
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IT Engineer at a financial services firm with 10,001+ employees
This solution does not simplify our support.
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John Capobianco
Senior IT Planner Integrator at a government with 1,001-5,000 employees
Support is probably the same. It's one area that we didn't see a lot of improvement in and it's actually supporting FlexPod.
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Darrell Monroe
Infrastructure Engineer at TechnipFMC
Yes. Everything that we do on those blades is mainly VM. Since I am one of the VM admins, I support that environment. So, everything from a VM perspective is easily managed.
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Steven Network Engineer
Network Engineer at Department of Homeland Security
FlexPod simplified our support experience.
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Francis Shin
Solutions Architect at SHI International Corp.
One of the benefits for vendors, being in a FlexPod, is that you don’t have to call support for each of the OEMs to help figure out what the problem is. It’s kind of a one-stop-shop as far as support goes.
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Ahmed Jehanzeb
Infrastructure Engineer at Suntrust Bank
FlexPod also simplifies our support experience. It's mostly internal in our own company.
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Sr Platform Manager at a manufacturing company with 1,001-5,000 employees
Adel Saeed
Sr Network Solution Engineer at InterVision Systems Technologies
You have one number to call, and this call will cover the compute, storage, and networking.
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Network Engineer at a government with 1,001-5,000 employees
Sometimes we still have issues with support. We have had instances where we’ve called in and not gotten the right people on the phone.
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Thomas Lynch
Network Engineer at DHS USCIS
Taylor Brown
Cloud Infrastructure Engineer at Payments Canada
Support is simplified by immediate response to failures.
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Network Administrator at a tech services company with 10,001+ employees
Yes. We used to have a SAN environment that was managed by a dedicated team. Now, management is handled by separate teams.
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Colin Fritzke
Network Engineer at Long view systems
Network Engineer at a legal firm with 501-1,000 employees
Yes. When you call for support, at least you don't have a finger pointing session of one vendor product versus the other.
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Zbyszek Sitarek
IT Manager at Capgemini
Unified support for the entire stack is really important. It was one of the major points and one of the major decision-makers. FlexPod offered unified support. Before, when using various companies and providers, we had a lot of issues with support. For example, whenever we were opening a case with one of the vendors, they always said that it's not their problem, it's not with their application. Our solution is because of them. With FlexPod, now we do not have that issue. We can go to one of the partners or one of the vendors and tell them we have a problem and they will help us directly. Then they will tell us that they do see a problem that we have. That it's not with Cisco, please contact NetApp, give us the ticket number from NetApp and then it will work jointly or the other way around. Now it's much easier for us, for the technical teams to deal with all the issues, that we have in our environment
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