FlexPod Unified Support

How important is the solution’s unified support for the entire stack? Please explain with examples.

J. Kelly
Principal Architect at a tech services company with 501-1,000 employees
The solution’s unified support for the entire stack provides one stop shopping.
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reviewer1223577
Principal Infrastructure Engineer at a healthcare company with 501-1,000 employees
The solution’s unified support for the entire stack is beneficial. It is all in one.
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HammadSikander
Engineer at a insurance company with 1,001-5,000 employees
The solution’s unified support for the entire stack is critically important because we cannot afford downtime.
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reviewer1223427
Cloud Service Engineer at a tech services company with 51-200 employees
We have really good support from NetApp. We get really good, really fast support from Cisco, as well. E.g., if there is a failed memory chip in one of the host servers that needs replacements, they are always on time. They send it out when they need to, and if the problem is not resolved, then they move that forward to the next tier.
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reviewer1223463
Senior IT Analyst at a construction company with 10,001+ employees
For the entire stack, we have what we call a ROBO team in each of the regions. I'm part of the U.S. team. We have the same team work on this stack for every installation in the Americas, which includes places like North America, Mexico, and Brazil. It's really helped us because we've done documentation that we can push off to our separate teams that do the support, like server support, UCS support, and our storage support. This helps us out. Everything is the same. We've tried to keep everything the same and keep them as common as we can, so it helps with our operations team, which actually is in India. They know that if they can go to any one of those sites and there should be very similar setup.
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Michael-Jensen
Infrastructure Engineer at Louis Stokes Cleveland VA Medical Center
The solution's unified support is very important to us. It's just one number to call and then we get supported on all of the different components.
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JamesThomas1
Technical Consultant at Venn IT solutions
The solution's unified support for the entire stack is beneficial. Basically, it's kind of all-in-one.
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JustinMoses
Director of Data Center Operations at Barry University
The unified support for the entire stack is extremely important fo us. Anytime we have an issue, even though we haven't had any recently, we need to get it resolved as quickly as possible. Having a single vendor to go to for everything just makes it that much easier.
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reviewer1223598
Cloud Engineer at a manufacturing company with 5,001-10,000 employees
I haven't had to open up any support cases. That said, the unified support for the entire stack is very important to us. If we ever did need to open a support call, we know that NetApp and Cisco are going to work together for a solution. When you get solutions that aren't paired like that, a lot of the time you get vendors pointing the finger back and forth at each other and bounce the support tickets back and forth. Knowing that NetApp and Cisco have worked together to verify this solution and are committed to working together to solve problems is very important for our organization.
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reviewer1223601
Director IT at a insurance company with 201-500 employees
The unified support for the entire stack is something that is important to us.
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reviewer1223619
Senior Systems Engineer at a government with 201-500 employees
The solution's unified support for the entire stack is significant. In my experience, I've had situations where we built an architecture that did not have that model. It was difficult because as a customer, we ended up coordinating the support of the multiple vendors.
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KyleKnox
Systems Engineer at First Ontario Credit Union
The solution’s unified support for the entire stack is very important to us. When we have trouble with Fibre Channel or networking, it's just one number to call. You get someone who knows the whole stack versus having to chase down Brocade, Cisco, or NetApp.
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AlexTsoi
Senior IT Infrastructure Specialist at a financial services firm with 201-500 employees
The solution’s unified support for the entire stack is very important. With FlexPod, you receive a higher attention level when you ask for support. This is very beneficial in a time-sensitive business.
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VitorDias
Sales Analyst at a tech services company with 11-50 employees
The most valuable feature is the one support. Anytime that a customer buys a solution for a server, storage, or network, once they have trouble in their environment, everyone wants to find out who was wrong. With FlexPod, everyone is wrong and there is unifed support. The best way to solve the problem is have it be everyone's problem, not just one person's problem. For FlexPod, you can call NetApp or Cisco, and I think it's the best way to solve the problem that the customer has.
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EricKutyla
Senior System Administrator at Bell Canada
The unified support is the most valuable feature. What I really enjoy about FlexPod is the support model. You have a single point of contact number for all troubleshooting issues and the vendor that you call takes ownership of the case. It goes with the NetApp validated designs, which are based on Cisco, which is really interesting.
FlexPod is improving our business by giving us rapid support and rapid response to incidents.
The FlexPod unified support was really important for us in a case where we contacted one of the associated vendors. They redirected the case, taking charge of it, and really speeding up the process of troubleshooting with the other associated vendors, who are included with FlexPod
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RafaelLage
CTO at ForceOne
The unified support is very important because we have a single point of contact. Whether it is Cisco, NetApp, or VMware, they work together in order to solve any problem that the FlexPod has.
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ChrisKnott
Data Center Engineer at a financial services firm with 51-200 employees
The solution's support for the entire staff has been very important. That I can get the help that I need and help find solutions to fix issues that happen between the stacks is really valuable.
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JasonDe Plessis
Platforms Engineer at Logicalis
With respect to FlexPod's unified support for the entire stack, it's always good to have a single pane of glass to work from.
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reviewer1223475
Pre-Sales Specialist at a comms service provider with 10,001+ employees
FlexPod's unified support for the entire stack is very important. Before, the customers would log a ticket by Cisco and a ticket by NetApp. It's better when vendors can parter and look for a solution together.
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reviewer1223379
Systems Engineer at a financial services firm with 1,001-5,000 employees
I haven't had many problems, so FlexPod's unified support hasn't been that important. But if I did have a lot of problems, it would be important. I'd rather just not have problems, so that's a good thing.
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reviewer1223397
Solutions Architect at a software R&D company with 51-200 employees
I give both Cisco and NetApp a ten for their efforts in technical support. I have used a lot of other vendors' support services, and pretty often it is an absolute joke.
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Jose MarianoCampelo
Project Leader Infrastructures Architecture at a transportation company with 10,001+ employees
Unified support for the entire stack is also very important. We analyze the way the support for our products is utilized.
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