Help Desk Software Questions
Randy Olsen
Coordinator of Information Technology at Mississippi Bend Area Education Agency
Sep 23 2021

Hi community members,

We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users).

Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organization, price is a factor as well.

Can you recommend a good product/solution that matches the mentioned requirements?

Thanks in advance!

IT Central Station
Aug 30 2021

Hi peers, 

Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions? 


Muzaffar AbbasJIRA Due to its agility.
Syed Abu Owais Bin NasarI will recommend the BMC Helix Remedyforce ITSM solution. BMC Remedyforce based… more »
Ian MacFarlaneAt the Enterprise level Ivanti, mid-tier SysAid, or SAManage.
IT Central Station
Aug 17 2021

Which help desk software would you recommend for this purpose?

José RiosGreetings, first of all what makes a good ticket system? Responding to your… more »
Vadim TomkevichSetting up and running the IT help desk you most probably think about their… more »
Cheryl SobkowThe tool that you use should have the functions that are important to your… more »
Ariel Lindenfeld
Sr. Director of Community
IT Central Station
Jul 21 2021

Let the community know what you think. Share your opinions now!

LinhFriendly UI and ease of use. Rapid display all information on report , request… more »
Anuj MishraWhen you choose any help desk software, there are a lot of things that can… more »