Help Desk Software Questions
Sep 23 2021
What is the best lightweight ticketing system with superior communication options for an educational organization?
Hi community members,
We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users).
Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organization, price is a factor as well.
Can you recommend a good product/solution that matches the mentioned requirements?
Thanks in advance!
Aug 30 2021
Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions?
Aug 17 2021
Which help desk software would you recommend for this purpose?
Jul 21 2021
Let the community know what you think. Share your opinions now!
Product CategoriesHelp Desk Software
Download our free Help Desk Software Report and find out what your peers are saying about Biz Solutions 365, Freshworks, ManageEngine, and more!
- When evaluating Help Desk Software, what aspect do you think is the most important to look for?
- What is your favorite Help Desk Software and why?
- What are some tips for setting up and running an effective and efficient IT help desk?
- What is the best lightweight ticketing system with superior communication options for an educational organization?