Forcepoint Email Security Customer Service and Technical Support

Security Engineer at a tech services company with 501-1,000 employees
Technical support for this solution is average. In terms of providing a solution, from the technical aspect, and for working on critical issues, they are good. However, the response times are average. View full review »
Information Security Engineer at a tech services company with 51-200 employees
We also use Symantec and since they've moved to Broadcom, their technical support is terrible. The customer base has noticed and a lot of people are now moving to Forcepoint, whose technical support is much, much better. So far, we've been very satisfied with the level of support we get from Forcepoint. View full review »
Juned Shaikh
CDL Technical Consultant at a tech services company
The technical support is good. They have a 24/7 support line and call centers all across India, the US and UK. One concern is that you sometimes have to wait a long time for them to get back to you. View full review »
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