Forcepoint Next Generation Firewall Room for Improvement

Solutions Architect at Gilat telecom

The interface is not user-friendly.

We were told that we would receive training but it came late and we had already started to deal with the product, which ultimately caused problems because we did it incorrectly. If the vendor focused more heavily on training as opposed to implementation then it would be a big improvement.

The UTM features are missing.

Application filtering is supported at a high level, but not at a low level. If I want to allow access to Facebook, yet not allow the user to access videos, then I am not able to do it with this product. Essentially, I'm allowed to block but I'm not allowed to limit. With other vendors, I can impose limits.

They need to add support for the Routing Information Protocol, RIP.

There is no support for the Built.io NIC driver.

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BH
Security Pre-Sales Manager at a tech services company with 51-200 employees

They are great in every single area except for the optimization feature. The optimization is not really ready. If you want very good optimization, you have to add it to the network. I think if they make some enhancements in that area, they will replace every other product in no time.

We also need more IPS detection rules.

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PM
Security Specialist at a energy/utilities company with 51-200 employees

This solution would be improved with the inclusion of custom reporting. The pre-prepared reports are ok, but sometimes, perhaps once a month, I would like to create some custom reports.

In the next release of this solution, I would like to have an application proxy. In our previous solution, Sidewinder, we had this capability. For example, if you want to allow SSH traffic then you can set or restrict some features of this protocol, and you can look into the traffic using SSH Insight. Some examples of applications that I would like to see are Oracle and RDP.

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Learn what your peers think about Forcepoint Next Generation Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
511,307 professionals have used our research since 2012.
TA
Systems Engineer at a tech services company with 11-50 employees

Its management center should be easier to use. The management interface of Forcepoint is unique and a little bit different from some of the firewall solutions on which people might have worked before. Sometimes, the customers say that it is not very friendly, and we help them with how to use this management interface. It just takes a little bit of time, and after some time, it gets easy to manage or use. It is quite similar to Palo Alto, Fortinet, and legacy Juniper solutions. 

Their support should be faster. We have received complaints that they are not responding fast, which is not good for the vendor and us.

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DM
Associate Consultant at SoftwareONE

The company should work to improve its VPN capabilities.

For the most part, there aren't really any features or services that are missing.

The implementation may be a bit more complex for a person who doesn't have much experience with the process.

The company should update the URL filtering database. They need to enhance the URL filtering and make it easier to customize.

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IN
Information Security Consultant at a tech services company with 51-200 employees

It's a complicated firewall. Until you come to know the firewall inducers, most people don't like the firewall because the components for it are a little bit complex. User-friendliness is a little bit tough. It needs to be more user-friendly when creating policies, and pushing policies. Committing takes more time compared to Palo Alto.

The solution needs to invest in its GUI. The interface is very bad and not user-friendly.

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AN
Head of Infrastructure & Cloud Section at a computer software company with 1,001-5,000 employees

Its interface is complex when compared with a firewall like FortiGate. Forcepoint Next Generation Firewall needs a management console, whereas FortiGate doesn't need any console. When you have a few devices, a console is not really necessary. It's good to have a private console only when you have a lot of devices.

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MS
Managing Director at a tech vendor with 11-50 employees

Decryption needs improvement. It could be better in terms of the bandwidth and in terms of the speed of the tasks.

The solution needs to build upon its network functionality. It needs to be a bit smarter.

Communication with the cloud will be integral to the future of this solution. It needs to be easily deployed with the cloud going forward. 

The solution would also benefit from working within a multi-cloud environment. It should work with everything from Google to Azure to Salesforce. They need to have a more complex API to be able to successfully connect with other clouds and stations.

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MH
Managing Director at a tech services company with 201-500 employees

They need to increase the local support here. There are also some bugs or fixes on which they need to work. They very well know about these bugs.

In terms of licensing, I would like them to either increase the number of features in a single license or make licensing more flexible.

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Senior Solutions Architect at Infort

Management could be better. They can improve the management. I think all our customers can't accept firewalls that have standalone management. So, they prefer Fortinet or Palo Alto. But overall, inspection and other features are working fine.

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AW
Technical Support Specialist Networks at a tech services company with 10,001+ employees

From a managerial point of view, as long as you have proper training, it's very easy to manage this firewall. Something that I've noticed that Forcepoint lacks, is the training that they offer to their customers. It's quite expensive, I believe it costs roughly $11,000. Because of this, we haven't been fully trained in this solution; to get the most out of this product, you need proper training. That is the only negative comment I have surrounding Forcepoint.

Aside from the expensive training, I honestly can't think of another issue. It's a fully-featured firewall that comes with everything required. The version that we are using has a single power supply, whereas we would prefer having dual power supplies on or firewalls.  

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RS
CIO

A pain point worth mentioning is the need of the customer or client to properly know the environment as it relates to the presentation of Forcepoint and to have a better knowledge of the product's implementation. 

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Senior Network Engineer at a tech services company with 51-200 employees

There is no support available in Fiji, and it would make it easier to have local support and somebody that we can speak with.

The pricing for this solution should be more competitive.

Forcepoint would be improved if there were more training available.

The vendor should make loaner units available for test and evaluation in test environments.

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Technical Support Engineer at MCS

They should have a GUI on the product itself, not a separate management tool to be used on the management server or on a server to be used to manage the file. It should be all in one device. The device should be controlled through its own GUI. They also have to improve the learning center and the documents as the documents don't really help.

In the next release, they should improve the documentation.

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SC
IT Director at a comms service provider with 201-500 employees

It's a good firewall but we are looking for features that are available in Palo Alto.

My team is looking for more throughput and better integration with our security framework. Better integration with other platforms would be an improvement.

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SZ
Team Lead Network Infrastructure at a tech services company with 1-10 employees

Forcepoint is a little difficult to configure compared to its competitors. 

The product could be more user friendly. Firewalls are getting better in graphical user interfaces. If there is an issue with the appliances then the engineering team can work on the command line controls. A cheaper way is a graphical user interface for any users to be able to quickly configuration and implement.

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GM
IT Infra Head at a consumer goods company with 1,001-5,000 employees

The security features need to be improved.

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EL
Sr. Network Engineer at a university with 201-500 employees

The solution's support could use improvement. 

I'm in the MENA region so most of the time we were getting support from Europe.

They should include a license watch solution on their back-end.

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Regional Director at Ceitcon

It lacks something called a change of authority. It also lacks more integration with other VPN clients. Also, the ability to dynamically change policies could be improved. 

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Senior IT Operations Manager at a retailer with 1,001-5,000 employees

The first point to improve is just a matter of updates. We are moving to the cloud, so we want to use virtual licenses on the cloud. We need to move from on-premises to the cloud.

We would love to take another solution from Forcepoint, but unfortunately, the price is too high. That's why we are not considering using Forcepoing for our proxy and DLB. They have a very good DLB, but the matter, in the end, is the cost.

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Senior Manager - ICT Technical at CNS Engineering

No firewall is perfect but they could improve on the detections of threats.

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LP
Product Manager at a tech services company with 51-200 employees

The network interface could be better, and it could be cheaper. It's very difficult for us to compete with Fortinet. I would like to see an Application Control feature in the next release.

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AW
Manager at Readytech

Making this solution easier to use would be an improvement.

The implementation could be made easier.

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Learn what your peers think about Forcepoint Next Generation Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
511,307 professionals have used our research since 2012.