Forcepoint Web Security Customer Service and Technical Support

Edwin EzeOsiago
Head of security solutions at Infodata Professional Services
I have been in contact with technical support and they are great. Every time I call for assistance, they always help. Whether it is weekdays or weekends, if I need a technical session or I request materials or ask them to guide me through something, they've always been very helpful. If you have a pending case then they call you to give you updates and see what else can be done to resolve the problem. They don't allow you to just hunt down issues on your own. Rather, they will help and you are assured that they will work with you. This is the kind of assurance that we give to our customers or anybody else who is looking into implementing Forcepoint. Especially in my region, I am very confident with the helpfulness and capability of the support, no matter who the customer is. View full review »
Mohammed Farooq
IT Security Engineer at isit
Technical support with Forcepoint Web Security is very good. View full review »
AmgadYousry
Security Team Leader at Infort
Technical support sometimes takes too long to respond to queries. View full review »
Learn what your peers think about Forcepoint Web Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.
reviewer1303923
AGM - IT Infrastructure at a manufacturing company with 10,001+ employees
We've used technical support in the past. We are one of the major clients for most of these products in India, so we get proper attention from the company. We've been satisfied with the level of support we've received. View full review »
DAMIR REZNICEK
CTO at Lactalis
We are not so satisfied with the technical support but not because of Forcepoint, rather because of the organization on both sides. We need to work on that. View full review »
reviewer1319712
Systems Engineer at a tech services company with 11-50 employees
The technical support is very good. Here, in Saudi Arabia, service engineers are very cooperative and the Forcepoint team has a good number of people. Of course, nobody is perfect. View full review »
Learn what your peers think about Forcepoint Web Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.