Forescout Platform Customer Service and Technical Support

SecEng3904
Senior Security Engineer at a marketing services firm with 1,001-5,000 employees
Customer service and technical support are very responsive. We had one issue integrating a module and had a response within 30 minutes of opening the ticket, then we had a resolution shortly afterwards. View full review »
reviewer1348908
Senior Network Engineer at Tessy Plastics
Tech support is very good and knowledgeable. They need to handle their Tier 1 cases differently. The biggest negative regarding Forescout is their support. Not having the ability to get instantly transferred to a support engineer for Tier 1 cases is pretty ridiculous. In addition to the support, they can take their time getting to you, which is another frustrating item. View full review »
reviewer1348911
Sr. Network Engineer at William Blair & Company
Technical support has been great. They are very knowledgeable, helpful, and considerate. View full review »
Learn what your peers think about Forescout Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.
Miguel Santiago
Owner at Securnet
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product is very good. I cannot say if it's good or it's bad because we don't use it, we don't see any issues. It's very good. So for me, I cannot tell you if the support is fast or it's slow, or if it's good or bad because we don't use it. No, we don't use the support. View full review »
Michael Varga
IS-Operations Security Analyst at a energy/utilities company with 10,001+ employees
Customer Service: It's excellent! Technical Support: It's excellent! View full review »
reviewer1155042
Chief Information Security Officer at a tech services company with 501-1,000 employees
We haven't been in touch with technical support, so I can't speak to their level of service and how they interact with clients. View full review »
RobertoMarinozzi
System Engineer at Maticmind S.p.A.
It has very good support, it is very easy to contact the country post-selling engineer. View full review »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of service they provide. We have our own team in-house that will troubleshoot if we run into problems. View full review »
Adesoji
Head IT Infrastructure and Security at United Capital Plc
reviewer1297917
Chief Executive Officer at a tech services company with 11-50 employees
We have used technical support, it's been fine. View full review »
Ricardo Martins
Network System Administrator at Compugraf
We haven't had to use their technical support. View full review »
Learn what your peers think about Forescout Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.