FortiNAC Customer Service and Technical Support

Boller Anyiine
Cyber Security Specialist at a tech services company with 51-200 employees
Technical support is good. You create a ticket and within that ticket you explain what challenges you're facing. They assign you an engineer who'll help solve the issue. It's pretty easy and straight forward and they're always there to help. View full review »
ITAndOpe6381
IT and Operations Manager at a financial services firm with 51-200 employees
The technical support is bad. We've had to escalate to Tier 2 and Tier 3. My customer relationship manager on the other side of this has stopped returning phone calls and emails, because there has been such a constant back and forth. View full review »
Rupsan Shrestha
Executive at Dristi Tech Pvt.ltd
I've never reached out to technical support myself and have never opened a support ticket, but I have heard that the solution is quite good at handling customer queries. We've used community support and it's been quite good. We've found most of the answers to our queries using it. View full review »
Find out what your peers are saying about Fortinet, Aruba Networks, Cisco and others in Network Access Control. Updated: May 2020.
419,794 professionals have used our research since 2012.
SamerKiwan
System Security Engineer at a tech services company with 11-50 employees
I've contacted technical support three or four times. They have been very good. View full review »
Ahmed Mahmoud
Technology Consultant Team Head at Ignite Solutions
This solution is so stable that we have not had any problems and never needed to contact technical support. View full review »
reviewer1232502
Senior Cybersecurity Solution Architect at a software R&D company with 10,001+ employees
The technical support for us has been extremely good and the local support is excellent. View full review »
SenioInfo677
Senior Information Technology Officer at a financial services firm with 501-1,000 employees
The solution is good, so I've had no reason to contact Technical Support. View full review »
Ahmed-Fawzy
Sr. Network Architect at a manufacturing company with 10,001+ employees
The communication with customer support is fine from an administration perspective. But it's lacking documentation on the concept of how the technology works. There are no documents in the FortiNAC library relating to network function. View full review »
reviewer1181130
Asst. Network Security Engineer at a tech services company with 11-50 employees
The technical support is in need of improvement because sometimes it takes too long to resolve issues. View full review »
Manjil Bhetwal
Presales Engineer at Dristi Tech Pvt.ltd
I feel that technical support can be improved. View full review »
Find out what your peers are saying about Fortinet, Aruba Networks, Cisco and others in Network Access Control. Updated: May 2020.
419,794 professionals have used our research since 2012.