Fortinet FortiDB [EOL] Customer Service and Technical Support

Jason Wetzel
Manager-Information Services at a maritime company with 501-1,000 employees
Technical support is really good. They had some good insights. I had a FortiGate installer come out and do some work with us on one of our sites that I was having problems with, and he had an issue. He called their main tech support line and he got through to the engineers in the background fairly quickly, so it was good. I had one other problem independent of that and it was answered within about four hours, quite completely. It was more information then I needed. View full review »
Vasanth Chellappa
CEO & Technical Head at ChellSoft Technologies
The solution's technical support is excellent. We've been more than satisfied with the level of assistance they've provided. The way it works is quite straightforward. You simply raise a ticket with them and they will contact you to assist. View full review »
JoelSadomba
IT Engineer at BAZ
So far so good, I have no issues with customer support, when I have request they are resolved timeously. View full review »
Find out what your peers are saying about Fortinet, Imperva, IBM and others in Database Security. Updated: June 2020.
425,338 professionals have used our research since 2012.
Hamed Wasel
Sr. Security Network Engineer at Children's Cancer Hospital
The technical support is very helpful. When we open ticket with them, they call us immediately. Their tickets don't circulate to another team because they solve it. They can follow up with us and provide feedback. This is totally helpful. There are a lot of implementations in Egypt. They could increase their offices there. View full review »
reviewer1059522
IT Assistant at a international affairs institute with 10,001+ employees
Customer support for this solution is good. It is at the top. They are responsive when we need support. View full review »
Find out what your peers are saying about Fortinet, Imperva, IBM and others in Database Security. Updated: June 2020.
425,338 professionals have used our research since 2012.