I rate Fortinet support eight out of 10. Sometimes, the Level 1 support can't fix the issue, so it needs to be escalated, and we can't get help until the next day. Otherwise, it's okay. Their frontline support can fix most basic issues, but we may need to wait a day or two for special problems. 

The technical support responds quickly.

On the few occasions that we have needed to use technical support, we have found them to be responsive.

I very rarely contact technical support. If I need to scale, they have very knowledgeable sources and solid workbooks. The resources they offer ensure I always have a solution. 

I have found the support from Fortinet FortiGate very poor. I do not use them anymore because they are not very good. This is based on the support I have received from South Africa and India. However, the support from France I have heard was excellent. I only open support tickets for bugs.

I would rate the support from Fortinet FortiGate a two out of five.

We contacted them for a few cases. I would rate them a seven out of ten. They could be better at finding solutions.

While the technical support offered online and on-site is generally effective, there may be occasions when we need to escalate an issue to a higher level due to its complexity. 

I initially sought assistance from level-one support, but they were unable to resolve my issue. Eventually, they informed me that the problem would be addressed in a future patch. However, within a day or two, a level three engineer intervened and provided me with an update to resolve the issue. He explained that it required a command line configuration, as it couldn't be done through the graphical user interface. I was impressed with the level-three engineer's expertise and problem-solving skills. It taught me that if we persist and communicate our needs, we can achieve our desired outcomes.

Technical support has been fine. However, we haven't really dealt with them too much. We haven't had any critical issues. 

The technical support from Fortinet is very nice.

I would rate them a five out of five.

The technical support has improved over the years.

The speed of Fortinet's technical support is significantly faster compared to Palo Alto. I recall an instance where I experienced an issue with Palo Alto, and it took an hour to connect with a real technician from Palo Alto. However, when I call Fortinet, it takes a maximum of two minutes to get a knowledgeable individual to address my concerns. Considering the stark contrast in service levels, imagine having a network issue with Palo Alto and having to wait an hour for support. Conversely, with Fortinet, we can receive proper assistance within two minutes. The difference is immense. This is the one aspect I find lacking in Palo Alto.

The reason I don't give Fortinet's support a perfect score is that I've worked in this field for many years and have come to expect a certain level of expertise. Even when we call Palo Alto, Cisco, Check Point, or any other support service, our experience can vary depending on who we get on the phone. If we're lucky, we'll get a highly experienced expert who can quickly resolve our issue. However, we may also get someone who is new to the team or to their role, and they may take a long time to understand our problem. While Fortinet's support is generally excellent, I have had a couple of experiences where I felt like the person on the other end was inexperienced and asked me irrelevant questions. Despite these occasional issues, I am still very satisfied with Fortinet's support overall, but I wouldn't give it a perfect score.

The technical support is pretty good. they're pretty knowledgeable and responsive, especially when you get to the Level 3 techs.

While the technical support team is knowledgeable, their response time to support tickets is concerning. It typically takes them 48-72 hours to respond, which significantly disrupts my work.

I rate Fortinet's support a seven out of ten. We had to open several tickets due to the firmware bugs. We don't have an issue with the support team. It's more of a problem with the testers and developers. 

I rate Fortinet support 10 out of 10. The support gets better as you get more certifications. I'm trying to get my certification to see how much better it can be. With an NSE 7 certification, you can contact Tier 3 support directly. I'm already getting my cases resolved in 24 to 48 hours using Tier 1 and 2 support.

The support from Fortinet and its vendors is good.

The technical support has improved compared to the last few times I used it.

The technical support in our region is excellent. There are three levels of support. I remember one time when my problem was not resolved by level one or level two, so it was escalated to level three which was awesome. The level three technician was able to understand the issue quickly by reviewing the chain of email logs and the available information.

Their support is great, but it also depends on who you get for support. From the support perspective, they can help you do it yourself, which is always more beneficial to both parties. They can stop being so time-sensitive about the call duration and let a user help himself a little bit more.

It takes time to study this stuff, and I don't always have time to do it. So, I'm looking for a quick answer because I get interrupted all the time during work. I don't always have the time to study something and figure it out. So, I have to call them, but I don't always get somebody who really knows what they are doing. They don't know deep enough to help you. They're troubleshooting with you, and that's the difference between Level 1 and Level 2 support.

Support is one of the areas that they need to look into because as compared to some of the other companies, Fortinet's support is not that responsive. The product is very stable, but their support needs to be improved. I'd rate their support a six out of ten.

Technical support is good.

On a scale from one to five, I would give technical support a five.

I would rate its customer service and support ten out of ten.

Technical support is very helpful. 

The technical support is good, but they take a long time to respond and resolve the issues.

The customer service and support team is good. 

I did not contact the tool's technical support team because it is very strong and stable. 

Technical support is very good. They are easy to work with. We've been satisfied with the level of support.

I haven't used their official tech support, which is actually a good thing. The reason I haven't used their official tech support is that they have a support mechanism in place. I have direct access to a local sales engineer, and when I have problems, I call him up on the cell phone. Based on that, they definitely support their partners 100%. They are definitely channel driven, and it shows.

Customer support is okay. They are fairly responsive for level three and higher (one and two) issues, but if your issue is a little complex, you will want to ask them to escalate to a second level tech. They don't always read all the info you provide in the first pass, but overall, they are helpful.

My experience was not that rewarding. It took me around three hours in total to get a simple issue identified and fixed. I escalated it to their L3 engineer, and after that, I was able to resolve the issue. The entire process took around three hours. First, their initial level person was troubleshooting, then it went to the next level, and then it went to the highest level.

I rate Fortinet support a nine out of ten. 

I rate the technical support from Fortinet FortiGate a three out of five.

There is room for improvement.

I am not a hundred percent sure. Our third-line guys deal with them quite a lot. In terms of escalation, for example, when one of my customers had a query about secure authentication on the portal, it has taken some time to get feedback from the vendor or the manufacturer. So, I am unsure. I've not had a great experience, but I can't really answer that one properly.

In most cases, they work very fast. It also depends on the device they are supporting. In the case of FortiGate, we do not have any complaints, but when we had to buy the FortiADC solution for one of our customers, we faced quite a few difficulties with technical support. I do not know why, but it could be that some devices are supported by different teams in Fortinet. We had difficulties with FortiADC, but we have not had any problems with FortiGate. I would rate their support for FortiGate a nine out of ten.

I have contacted them many times. My experience with them was good, but their support can be improved overall. I would rate them a three out of five. 

I'm not doing hands-on work for the projects, but from my colleagues, I haven't heard of any delay or incompetency in support.

The technical support from Fortinet FortiGate is terrible. They can improve.

The presales, account management, and post-sales are the three worst things about Fortinet.

The support from Fortinet FortiGate is great. When I have an issue with the support team, it is when I can't understand what they need and they do not understand. They then typically ask for a remote session which can help us receive the solution. Overall, the support team for Fortinet FortiGate is very good.

I think there is a third-party vendor that is helping with technical support.

I've never contacted technical support. Having never dealt with them, I can't speak to their responsiveness or knowledgeability. I don't know enough about them from any kind of personal experience.

The technical support team is exceptional. They are consistently available and prompt in their responses, regardless of the region from which we open the ticket.

Their support is good. I'd rate it an eight out of ten.

The local vendor support needs improvement.

They supported us in many of our projects when we needed the expertise to configure the devices properly according to the customer's specifications.

I would like to see improvements in the support from Fortinet. Here in the Philippines, whenever we have problems with a Fortinet product, we mostly ask for support from distributors and resellers and not directly from Fortinet.

The technical support is good.

Technical support has been good.

The technical support is very helpful. We had a very good experience with them.

I have not used technical support.

Technical support is good. They offer very accurate solutions. We learn a lot from them. We're happy with their level of service. 

Their support is good. We had some issues in the beginning, and they were resolved within a couple of days after we explained what we were trying to do. They confirmed that it is a bug, and they would give us a fix. A couple of days later, we had the fix.

I have not yet interacted with them. That's because we didn't encounter any important issues. When we have any technical questions, our partner has been able to answer our questions. So, I don't have any experience with Fortinet support.

I've contacted technical support in the past.

For example, I tried to update my firewall to 7.0.4 and there was a block with the DHCP server. Some devices did not acquire an IP address. Really, it was something about FortiGate. I asked Fortinet for technical support and I created a ticket, and the next day they replied to me they agree that this was a bug that they would work on. As far as I can see now, there is already an option of 7.0.5. While I didn't test it myself, in the changelog I can see that this bug is fixed.

So far, we have been satisfied as they have answered us by the next day typically.

We are happy with the technical support for this product, because the Fiji region is supported by New Zealand, where support for Fortinet FortiGate is better.

Each of the devices is licensed every year and in case you have a serious critical issue we can contact the support from FortiGate directly. We contact them every once and a while but not often. We have to purchase a license that allows us the support to use them.

The support could be faster to come out with a solution.

We raised a few tickets and issues, and they replied to us. It was pretty good. We have never faced any problems with getting our issues resolved.

I never contacted them.

While I don't have a direct line to Fortigate, I have used our partner support. They have been excellent and we are quite satisfied with the level of service we receive from them. They are knowledgeable and responsive.

The solution's customer service is satisfactory but could be even better.

Technical support is very good. On a scale of one to five, I would give them a four.

The support from the FortiGate team is good. My engineers never complained that they are facing any problem with Fortinet in terms of support.

I used the Fortinet FortiGate support a long time ago. There was a small feature that was not functioning as per the documentation. When they released the latest firmware and the issue was resolved. They provide prompt support.

I would rate the support from Fortinet FortiGate a five out of five.

We have been in contact with Fortinet several times and the technical support that we have received is absolutely fine.

Technical support is okay. They are not exceptional or awful, they're in the middle.

It's hit or miss on their technical capabilities and who you get and who you talk to.

I would rate them a six or a seven out of ten.

The customer service and support are very good. Once we create a ticket, we can contact them using the ticket number, and they will provide the support we need. As for the contact names, there is no rate, but there are more challenges.

The Fortinet FortiGate local partners were good. I did not have direct contact with Fortinet support.

They are very knowledgeable and helpful.

Technical support is okay.

I haven't reached out to technical support and therefore can't speak to their level of responsiveness.

Technical support is good (in average).

Fortinet tech support is very helpful. I have not faced any trouble with their technical support. 

We had some simple questions for the support and they were able to respond within a few hours. I was satisfied.

I rate the support from Fortinet FortiGate a four out of five.

It would be hard to rate technical support due to the fact that, up until now, we've never had to deal with them.

That said, from talking with colleagues, my understanding is that they are good, and they offer standard levels of support in line with other competitors. 

Their technical support is very good.

Every time we've had to open up a case or get their help, if we surpass that person's ability, it gets escalated right away. So it's very good. It usually gets resolved within a day or two.

The responsiveness of the support depends on the level of support that you have. If you have premium support then you will get immediate access to them. Otherwise, you have to wait for some time, perhaps an hour, before they get back to you.

On the technical details, there are different levels of access. Once you have engineer access then most of the cases are going to get resolved, or otherwise, they will go to their development team.

It's very good, I've never had any problems with customer service.

It's very good, I've never had any problems with technical support.

Most of the time, they are helpful, but there are times when they don't resolve an issue right away. They take the log, and then they take their time to give input on the issue. Most of the time, they take one or two days to get back after analyzing the logs. Instead of that, they can just schedule a session to resolve the issue right away because sometimes the issue impacts the production environment, so we need to resolve that issue as soon as possible. Overall, I'd rate them a six out of ten.

I had issues with Fortinet FortiGate more than three years ago, and I opened a support ticket, and we were able to solve the issues. The support for this product was fast.

Fortinet technical support is nice.

I have not used the support from Fortinet FortiGate. I have solved the issues I have had from using my own experience.

We were satisfied with the technical support from Fortinet FortiGate.

The customer service is good, although there is room for improvement with technical support.

Tech support is not very efficient in India.

Technical support is always top-notch. I always get good support.

Their technical support is very good. I would rate them a four out of five.

When compared with Cisco, the technical support is not very impressive.

We only really had one issue in the past where we had to deal with technical support. We needed some restoration of some data. It wasn't a bad experience. We were satisfied with their level of service. They seem to be knowledgeable and responsive.

My technical support experience has been very poor. I think the technical support personnel isn't experienced in Bangladesh. They have much less technical experience and aren't as able to handle the work, as I am.

The support from Fortinet FortiGate could improve. They are not easily accessible when we need them. They could improve their response time.

I rate the support from Fortinet FortiGate a three out of five.

We have not used the support from Fortinet FortiGate. We do all the support of the solution internally.

Their support needs to be improved. We're not at all happy with their support. It sometimes becomes very difficult to get a solution. We are not satisfied with their support for load balancing. The support we have for Cisco firewalls is much better. I would rate them a seven out of 10.

Whenever there's an issue and we contact support, the response is positive. The support is impressive. 

Technical support, by and large, is very good. Fortinet has a very fast response time for their support tickets. It doesn't matter if the help is coming from the local distributor, or from web support. I don't face any problems with their level of attentiveness. I'm quite satisfied.

We are self-sufficient in terms of support. 

The support from Fortinet FortiGate is amazing.

I have contacted technical support many times, they are very important and they are very good. They follow up on all of the cases that we have opened.

The response time is great.

They also always have an updated version of the firmware.

Sometimes we face issues with Fortinet support. The support team needs to be more customer friendly.

Technical support is good. You get very good support from this product overall. We're quite satisfied with their level of service. 

Fortinet support is good. They resolve tickets relatively fast. So we've had no issues with that. And I don't know about other regions, but in my region, the salespeople working with Fortinet are strong. They're aggressively working on the sales part. So in the Pune region and the rest of Maharashtra, they're winning more contracts, and people are using FortiGate Firewall.

We are very well satisfied with the Fortinet technical support.

Technical support is 9/10.

The support is very good. They respond on time and are professional. From a technical perspective, they're good.

Their support is good.

We have a contract with a Fortinet partner, and they're very good at providing support. We don't have the communication directly with Fortinet.

I've dealt with support in the past. I've also dealt with Palo Alto support. I find them to be very good. 

Over the past two years, we really haven't had any issues that would require us to reach out to technical support. The user experience has been good. If we run into little issues, we may reach out directly to the vendors, however, I can't say that I've spoken with technical support. I wouldn't be able to evaluate their services or speak to their level of knowledge or responsiveness for that reason.

Their technical support is good.

We have support in the Netherlands, direct contact with our partner but not with Fortinet. For big changes and difficult issues I can get extended support from a partner. I do the simple fixes myself. 

We haven't really faced any technical challenges. We just install it and it runs perfectly. Therefore we don't really have any experience with technical support.

The technical support with Fortinet is good. We have our engineers required to have certification in Fortinet products. We provide training classes for our engineers.

Their technical support is excellent.

Technical support has been great. We have used it before because sometimes you get issues that you can't handle, then you have to call it in, send emails, and they assist you. 

We also work through our partners, which has been good.

If we have an issue we can contact support. We have had good experiences with the support from Fortinet FortiGate.

Their support is quite good.

The solution does have different levels of support. If the problem is critical, you can escalate it quite well and even get telephone support.

That said, in terms of telephone support, they need to have support provided in the Spanish language. Right now, this is not the case.

Their technical support is good.

When I contacted technical support a few times, they were good.

They provides local support. I have been using them only for some site blocking. They are pretty efficient in this. They say they will respond in 24 hours, but I have received responses in a maximum of one hour, which is impressive.

Customer service was decent with Fortinet - they were helpful and got the product to our doorstep quickly.

This is where Fortinet stumbles. The support is farmed out overseas to techs that are not very knowledgeable about the Fortinet products. The response time for a critical priority one issue was over four hours and they only responded because we threatened legal action for them violating our support contract.

In general, technical support is helpful. We are quite happy with the level of support on offer.

Their support is great. I would rate them a five out of five.

Their technical service is quite good. The application notes and the help on the web are quite good.

I would rate technical support an eight out of ten.

I only talk with people here in China that are the Chinese sellers or distributors from Fortinet. They are Chinese and I don't speak or understand one single character Chinese. So for me, it's very difficult to communicate with technical support. Most of the time, I let them talk with one of the people who I know who is fluent in English and Chinese. That's what I do. 

Most of the time, I can do all the research on the internet to see what kind of device I need and then I get a translator and we figure it out.

By and large, technical support is good. It's okay. It's not bad. It could be better, however, they do answer our questions when we have them. We're mostly satisfied with the level of service they provide. Of course, it could always be a bit better.

Sometimes the first contact is useful, and sometimes you don't get the kind of help you need right away. It would be nice if it was more consistent.

I never had to deal with technical support directly, but I've never heard the guys complain about it.

We have a partner that we work with. We have support at another level and I'm the primary person that looks after the firewall. If I have an issue that is urgent and I don't have the time to do the knowledge base to actually turn it around, we usually engage our partner, which has engineers that have the knowledge necessary to deal with it and who are certified in FortiGate. 

We have what is called FortiCare. We have FortiCare support as well for firmware and general updates and all those other things. I normally do updates and so forth myself. It's very little intervention from outside technical support.

We were not getting proper support from Fortinet. That's the reason we had to phase out FortiGate.

I hardly ever use their technical support, but when I do they are pretty good.

Customer service is sufficient.

The tech support is not excellent; this is where Fortinet saves money compared to others... But plenty of free, clear and public documentation is available and this compensates for the most part the tech support shortcomings.

I have never been in touch with technical support.

I have interacted with them but only through emails. There were separate tickets and stories, and I don't remember right now how it was.

I haven't worked with the technical support. I did face some admin problem with the team here in Egypt.

We have premium support from Fortinet and it is quite good.

The technical support is very good. We're quite satisfied with the level of support we receive. We find them to be knowledgeable and responsive when we have issues. 

Technical support is okay. They could be more knowledgeable and faster.

We contact technical support almost daily. They have good support.

I found the technical support team to be careful and committed to delivering what we needed.

We have evaluated Fortinet FortiGate's technical support and it is good.

Their tech support is outstanding.

Customer Service:

Customer service is great, an eight out 10.

Technical Support:

I will give technical support an eight out 10.

Technical support for this solution is really good.

The first time we were using it, we called support and reported an issue, and saw that support was really good. There's nothing I can complain about regarding technical support for Fortinet FortiGate.

We had some issues with the local support, particularly with regard to purchasing the subscription. It took a very long time and at one point the license had expired and it took a while to sort out. 

I don't have any experience with their technical support. My partner contacts them for me.

We are satisfied with technical support. We have not had any issues.

Customer Service:

An eight and a half out of 10.

Technical Support:

They are able to identify an issue and resolve it within a pretty short period of time.

The solution from Fortinet FortiGate is very good. Our experience has been very good.

The technical support is good. However, there are some problems with the new technology for the new version of the operating system that the support does not know much about. 

We have had two or three cases when we had a problem and the support was very good and responsive. We had an immediate response.

The solution is designed in a way to help you, the support is good. 

The support is they provide is good.

Technical support is very, very good. They respond quickly and provide the solution to the problem. 

The support wasn't the best. We weren't too satisfied with the level of service we were given.

We have been in contact with technical support and I find them to be good. We've had no issues with them.

The support is very good, and we have had no issues. 

We didn't need Fortinet customer support because FortiGate was already configured.

We have guys who are certified to work with Fortinet, so right now it's fine with them. We never really have serious problems, something to escalate to Fortinet. Only when there is a very difficult issue with the performance or something like that have we had to go to Fortinet, but it has been great.

Customer Service:

Customer service is excellent.

Technical Support:

Technical support is excellent.

Technical support is excellent, although it can be a bit difficult to understand the tech. As with most support staff from almost all vendors now, the support comes from somewhere across the pond.

Very good.

Very good.

I use a service given by the integrator and it's better than Fortigate’s. The integrator gives me a guarantee that they will immediately replace my machine if a problem occurs.

I use a service given by the integrator and it's better than Fortigate’s. The integrator gives me a guarantee that they will immediately replace my machine if a problem occurs.

The technical support from Fortinet FortiGate is 24 hours a day seven days a week, and 365 days a year. The support is good from Fortinet, and local distributor partner support has been helpful, we highly recommend them.

I have not needed to contact technical support.

Customer Service:

Partner support is very good.

Technical Support:

FortiGuard Service is also good with the push method update.

Their technical support is very helpful, although they only have it for their in-the-box and sometimes we have difficulty with the out of box, with the ISP or other things. So we must find a solution for the customer. But if it is the wrong product or if there is a configuration issue in the product, yes, they're very helpful.

There are some problems that support cannot give you a logical reason as to why it happened. For example, I had a case where I was dealing with a WhatsApp application that was giving issues. Technical support gave more than one reason it could be giving issues, but none of them solved the problem. Eventually I solved the problem, but it was far from the solutions that support had given.

Our experience with support has been fine. No trouble or hassle.

I always had great experiences with Fortinet. I worked with them several times to resolve configuration issues and process RMA’s on failed equipment, which was rare.

8/10.

9/10.

I haven't really dealt directly with technical support. Once, when I ran into an issue, I spoke with my local partner. Other than that, you can find the answers you need via the help navigation.

Therefore, I can't speak to the helpfulness of technical support. I can't speak to whether or not they are responsive or knowledgable.

I have been satisfied with the help I've received from my local partner, however. They've been quite good.

I've been in contact with technical support a few times and it is good. It might be better, but as far as I'm concerned, it's good.

We have good technical support from the vendor.

Our experience with technical support has been very positive. 

Technical support is very good. Fortinet professionals are well trained.

We have never contacted them.

We have not needed any technical support for the Fortinet FortiGate service.

They're very prompt and responsive, and very helpful. In our experience, they responded on the same day and the next day for fixes.

The technical support is excellent.

Customer Service:

Customer service in Fortinet is OK. Lately they've been making efforts in this area. They actually call you when licenses are about to expire which is a nice touch on their part.

Technical Support:

I would say technical support is 6/10. I’ve found tech support to vary, sometimes being decent, sometimes painfully inefficient. Much room for improvement here IMHO.

The technical support from Fortinet FortiGate is good.

I am familiar with technical support and they're very responsible. I haven't had any issues with them so far.

We've used technical support in the past and we've had pretty good experiences. We're satisfied with the level of support we've received.

Their documentation is always good too. We've accessed cloud documentation via the portal and have found it to be helpful. The articles are very complete.

Technical support is quite good. They have helped me with all of my requests.

The Fortinet technical support is very good.

It's the best I have experienced.

It's the best I have experienced.

I am satisfied with the technical support from Fortinet FortiGate.

Technical support is a little slow and needs to be improved.

We don't have any experience with technical support. No problems have really presented themselves, and therefore there hasn't been a need to reach out at all. Therefore, we can't really speak to the helpfulness of technical support.

Fortinet FortiGate offers good technical support services.

Technical support is good. If I have an inquiry or request, it is usually addressed within the same business day or within the 24 hours period as per the vendor's support agreement.

Technical support is acceptable, and they're good in terms of local support and global support. If they cannot resolve the issue they will pass us to another level of support. 

The technical support is very good. We're satisfied with their level of support. They are quite responsive and knowledgeable.

Technical support is pretty good. We had to call FortiGate support once, and they really helped us. In one of the configuration files from FortiGate, during an upgrade of the hardware, something was changed. They were very helpful in resolving it for us. There is no problem with support.

Usually, we have our maintenance plan once a year, like a power-down test and things like that. But I'm not sure whether we have a contract with a partner company to do that or not. I believe our network engineer department may have used Fortinet technical support, though I have not received feedback on it.

Technical support is a local vendor. We are satisfied with the support that we have received.

We didn't need to contact technical support very much. We had a local partner and if there were problems we contacted them directly.

The Fortinet technical support is awesome. They're handling my problem quickly and doing it well.

We like the Fortinet technical support and how they have responded in the past.

I would rate the technical support as 8/10.

Customer service is very good.

Technical support is very good.

7/10.

8/10.

6/10.

6/10.

8/10.

8/10.

We have not contacted technical support. We have been fortunate in that we did not have any issues that needed it.

Technical support is fairly good. We are able to get our message through, they look into our issues and provide us with a solution without any hassle.

I would rate technical support a seven out of ten.

To be better, they would need responsive pre-set activities to be more refined. They need to be in a position to give more modular solutions or more pre-defined solutions that are present.

Technical support is very good. If you have any questions, they have a forum and, apart from the forum, depending on the FortiGate that you purchased, they have very good support from second-line engineers. Whatever your problem is, you call and at least you get a callback.

Poor.

Support is very responsive and their staff is well trained.

We have been using technical support. Their response and resolution times are good.

The technical support is very responsive and qualified.

Technical support is good.

Technical support is good. I would rate them an eight out of ten.

I have never used technical support from the vendor.

We used a different party for support — they were pretty good.

We don't deal with Fortinet.

I have never had to contact customer support. We have a team that handles all of the troubleshooting; however, they do provide excellent documentation.

The technical support is very good.

Most of the time, whenever a ticket is opened and we reach out to support on behalf of our customers, they offer good advice and are very responsive. We're satisfied with the level of service we're provided. 

The response is very quick and they can visually resolve our problems in a short period.

The major problem with Fortinet is the support. We have often hardware malfunctions and software bugs and the support is slow.

I would rate them a nine out of ten.

Technical support is average.

Their support is not very good for such an expensive product. I expect better support. You can find a lot of documentation on Fortinet's website, but their technical support is not very good.

The customer service was very fast to respond to our needs.

The customer support is expensive.

We have had difficulties with technical support from Fortinet.

The technical support is good. We rely a lot on the documentation which is a good standard. 

The technical support is great. 

The level of customer service is bad because support is very pathetic.

Support is very pathetic.

Technical support agents are really responsive. They are a small company, but they are providing high-quality technical support every time we contact them.

We do not use a lot of tech support. It is not readily available in our area.

I would rate technical support as a seven out of 10.

Great support. It's quite good in Mexico.

We have managed to maintain the device without getting in touch with technical support. Credit can be given to the documentation provided.

They're good.

They're very good.

Their support is good. They are experts. 

The support for this solution is ok.

The technical support could be improved. There is a long waiting time for a resolution.

Technical support is good.

Their technical support is very good. 

Technical support was very good.

The technical support needs to be improved, and I would rate them a six out of ten.

The technical support is good.

Technical support is 10/10. They respond and offer solutions very fast.

The technical support was quite good.

Technical Team response time is slow comparatively other competition , However once the Engineer is allocated then incidents are managed properly

We sometimes wait 30 to 40 minutes to get a tech engineer. But, then they are pretty good. Whenever I call for a problem they will assist me and correct me and they will fix up the call. Only one they are sure we have solved the problem will they disconnect from the call. Whenever the issue arises, they're available to help.