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Matteo ZAMOLO
Program director at a tech consulting company with 201-500 employees
Real User
Top 5
Safe and stable but could be more user friendly

What is most valuable?

It is a safe product.

What needs improvement?

The solution could be more user friendly.

For how long have I used the solution?

I have been using the solution for approximately 6 years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

We have over 5000 users using the solution at my company.

How was the initial setup?

All the firewalls, more or less are similar, it is very easy to install this type of equipment on the premise of the customer. 

What about the implementation team?

I configured the solution for my clients. We have a minimal of three technical employees doing the maintenance of the solution.

Which other solutions did I evaluate?

I think Check…

What is most valuable?

It is a safe product.

What needs improvement?

The solution could be more user friendly.

For how long have I used the solution?

I have been using the solution for approximately 6 years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

We have over 5000 users using the solution at my company.

How was the initial setup?

All the firewalls, more or less are similar, it is very easy to install this type of equipment on the premise of the customer. 

What about the implementation team?

I configured the solution for my clients. We have a minimal of three technical employees doing the maintenance of the solution.

Which other solutions did I evaluate?

I think Check Point or Cisco are more user-friendly solutions.

What other advice do I have?

We do not have plans to expand usage of the product at this time.

I rate Fortinet FortiGate a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Bruno Barretto
IT Analyst at Comdados
Real User
Top 5
Stable with good technical support

What is our primary use case?

We are resellers of Fortinet FortiGate. We use this solution locally and as a VPN.

What is most valuable?

We have a lot of experience with this solution and haven't had any issues. For repairs, the RMA process is also good. We don't have any issues with the interface, customization, or integration. This solution works well.

What needs improvement?

We would like to see better pricing.

What do I think about the stability of the solution?

This version is stable and I don't have any issues with this solution. In our environment, it works well.

How are customer service and technical support?

Technical support is good.

What's my experience with pricing, setup cost, and licensing?

The price of the license and warranty can be better because it…

What is our primary use case?

We are resellers of Fortinet FortiGate.

We use this solution locally and as a VPN.

What is most valuable?

We have a lot of experience with this solution and haven't had any issues. For repairs, the RMA process is also good.

We don't have any issues with the interface, customization, or integration. This solution works well.

What needs improvement?

We would like to see better pricing.

What do I think about the stability of the solution?

This version is stable and I don't have any issues with this solution. In our environment, it works well.

How are customer service and technical support?

Technical support is good.

What's my experience with pricing, setup cost, and licensing?

The price of the license and warranty can be better because it is very expensive.

The license renewal is very expensive.

There are no additional costs in addition to the standard license fees.

What other advice do I have?

I would rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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JT
Chief Information Officer at a analyst firm with 10,001+ employees
Real User
A stable and scalable solution but the setup is pretty complex and not easy to implement

What is our primary use case?

We use it for our paralegal security, our internet operations, and network zone segmentation.

What needs improvement?

It could be more stable and secure. They can improve the ability to make changes, change requests, and provide more rounded monitoring in terms of security and potential threats.

For how long have I used the solution?

My team has been using Fortinet FortiGate for a few years.

What do I think about the stability of the solution?

Fortinet FortiGate appears to be stable. 

What do I think about the scalability of the solution?

Fortinet FortiGate appears to be scalable. 

Which solution did I use previously and why did I switch?

We previously used Palo Alto.

How was the initial setup?

The setup is pretty complex and not easy…

What is our primary use case?

We use it for our paralegal security, our internet operations, and network zone segmentation.

What needs improvement?

It could be more stable and secure. They can improve the ability to make changes, change requests, and provide more rounded monitoring in terms of security and potential threats.

For how long have I used the solution?

My team has been using Fortinet FortiGate for a few years.

What do I think about the stability of the solution?

Fortinet FortiGate appears to be stable. 

What do I think about the scalability of the solution?

Fortinet FortiGate appears to be scalable. 

Which solution did I use previously and why did I switch?

We previously used Palo Alto.

How was the initial setup?

The setup is pretty complex and not easy to implement. 

What about the implementation team?

Implemented by our in-house team. 

What other advice do I have?

I would give Fortinet FortiGate a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RJ
Director at a consultancy with 1-10 employees
Reseller
Top 20
Detailed reports, amazing stability, and easy implementation

Pros and Cons

  • "Some of the key features of the solution is that it has good reporting, you can receive many details from the connection, for example, clients and website information."
  • "In the balance between links feature normally you can just choose one option to balance. It would be better for the solution to have more than one option, preferably three."

What is most valuable?

Some of the key features of the solution is that it has good reporting, you can receive many details from the connection, for example, clients and website information. Additionally, you can determine if an action has taken place such as virus scan information.

What needs improvement?

In the balance between links feature normally you can just choose one option to balance. It would be better for the solution to have more than one option, preferably three.

What do I think about the stability of the solution?

The stability is amazing.

What do I think about the scalability of the solution?

The scalability is good. We have approximately 50 employees using this product in our company.

How was the initial setup?

The setup is easy.

What about the implementation team?

The solution is easy to implement, it takes approximately one day for deployment.

What other advice do I have?

I would recommend this solution to others.

I rate Fortinet FortiGate a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
AC
Network Engineer at a manufacturing company with 5,001-10,000 employees
Real User
A highly-effective firewall but some evolution is required

What is our primary use case?

Foremost, we mainly used it as a firewall. we also use it for low sharing between circuits.

What is most valuable?

It's great for capturing the traffic and troubleshooting it.

For how long have I used the solution?

We used Fortinet FortiGate for one year.

What do I think about the scalability of the solution?

Fortinet FortiGate is both scalable and stable.

How are customer service and technical support?

We used a different party for support — they were pretty good.

How was the initial setup?

Deployment was very easy.

What's my experience with pricing, setup cost, and licensing?

I think the price of Fortinet FortiGate is very reasonable.

What other advice do I have?

We were not able to build a full-mesh VPN; however, I am not sure…

What is our primary use case?

Foremost, we mainly used it as a firewall. we also use it for low sharing between circuits.

What is most valuable?

It's great for capturing the traffic and troubleshooting it.

For how long have I used the solution?

We used Fortinet FortiGate for one year.

What do I think about the scalability of the solution?

Fortinet FortiGate is both scalable and stable.

How are customer service and technical support?

We used a different party for support — they were pretty good.

How was the initial setup?

Deployment was very easy.

What's my experience with pricing, setup cost, and licensing?

I think the price of Fortinet FortiGate is very reasonable.

What other advice do I have?

We were not able to build a full-mesh VPN; however, I am not sure if this was the fault of Fortinet FortiGate.

On a scale from one to ten, I would give Fortinet FortiGate a rating of seven. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
JM
System Admins at a non-profit with 1-10 employees
Real User
Plenty of features, high throughput, but difficult to upgrade

What is most valuable?

I have found the IPS, antivirus, and the feature that allows you to have a firewall in the same appliance most valuable. Additionally, the solution has good throughput and can handle many types of operations, such as VPNs and firewall rules.

What needs improvement?

There are a lot of bugs I have found in the solution and it is difficult to upgrade. These areas need improvement.

For how long have I used the solution?

I have been using this solution within the past 12 months.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and technical support?

The technical support could be improved. There is a long waiting time for a resolution.

What other advice do I have?

I rate Fortinet Fortigate a seven…

What is most valuable?

I have found the IPS, antivirus, and the feature that allows you to have a firewall in the same appliance most valuable. Additionally, the solution has good throughput and can handle many types of operations, such as VPNs and firewall rules.

What needs improvement?

There are a lot of bugs I have found in the solution and it is difficult to upgrade. These areas need improvement.

For how long have I used the solution?

I have been using this solution within the past 12 months.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and technical support?

The technical support could be improved. There is a long waiting time for a resolution.

What other advice do I have?

I rate Fortinet Fortigate a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Manjil Bhetwal
Presales Engineer at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Scales well, but the technical support needs to be improved

What is our primary use case?

We are a solution integrator and FortiGate is one of the security products that we implement for our clients.

What needs improvement?

The support is the main thing that needs to be improved.

For how long have I used the solution?

We have been using Fortinet FortiGate for five years.

What do I think about the scalability of the solution?

This product is definitely scalable. Our clients range from small to medium-sized businesses.

How are customer service and technical support?

The technical support needs to be improved, and I would rate them a six out of ten.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

This is a product that I would recommend. I would rate this solution a seven out…

What is our primary use case?

We are a solution integrator and FortiGate is one of the security products that we implement for our clients.

What needs improvement?

The support is the main thing that needs to be improved.

For how long have I used the solution?

We have been using Fortinet FortiGate for five years.

What do I think about the scalability of the solution?

This product is definitely scalable. Our clients range from small to medium-sized businesses.

How are customer service and technical support?

The technical support needs to be improved, and I would rate them a six out of ten.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

This is a product that I would recommend.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
ML
Network Engineer with 51-200 employees
Real User
Good performance and web filter capability

What is our primary use case?

This firewall is an antivirus, protects against spam, and is an IPS.

What is most valuable?

The most valuable feature is the web filter. The performance is fine.

What needs improvement?

Some of the features in the graphical user interface do not work, which requires that we used the command-line-interface. We have problems with that. Log retention should be greater than 24 hours.

For how long have I used the solution?

I have been using FortiGate for about eight years.

How was the initial setup?

The complexity of the initial setup depends on the implementation. There are some that are very simple, whereas others are complex.

What other advice do I have?

I would rate this solution a ten out of ten.

Which deployment model are you

What is our primary use case?

This firewall is an antivirus, protects against spam, and is an IPS.

What is most valuable?

The most valuable feature is the web filter.

The performance is fine.

What needs improvement?

Some of the features in the graphical user interface do not work, which requires that we used the command-line-interface. We have problems with that.

Log retention should be greater than 24 hours.

For how long have I used the solution?

I have been using FortiGate for about eight years.

How was the initial setup?

The complexity of the initial setup depends on the implementation. There are some that are very simple, whereas others are complex.

What other advice do I have?

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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