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AC
Sales Engineer - Sênior at a tech services company with 201-500 employees
Real User
Top 20
Good web filtering, nice GUI, and an easy initial setup

Pros and Cons

  • "The initial setup is straightforward."
  • "Technical support could be better. You don't always get the level of help you need right away."

What is our primary use case?

We primarily use the solution just for internal segmentation and connection of some ranges using IPSec.

How has it helped my organization?

Currently, the solution is saving costs for us and blocks applications effectively using layer seven.

What is most valuable?

The solution's most valuable aspect is the IPS for potential mitigation from the cloud inside our network. 

The VPN SSL is important for us. 

The web filter is very good. 

The GUI is okay.

The initial setup is straightforward.

The documentation provided is okay, I find that sometimes, with other startups, it's hard to find a good amount of documentation in order to assist you with the product. In this case, the solution offers a good amount of detail.

The solution offers good analyzing capabilities.

What needs improvement?

I'm not sure if the solution is really lacking anything major. For us, it works okay.

They seem to have made a lot of improvements since the last release.

Technical support could be better. You don't always get the level of help you need right away.

For how long have I used the solution?

We've been using the solution for about ten years at this point. As it's been about a decade, I'd say we have quite a bit of experience with it.

What do I think about the stability of the solution?

For the most part, the memory and the CPU are good. It's generally stable. We don't face any issues with this aspect of the solution.

What do I think about the scalability of the solution?

The scalability is fine. If a company needs to expand it, they should be able to do so without any issues.

We only have about 40 users on the product currently. It's not a big company.

For now, the product is good as it is and we don't have plans to increase usage in the future.

How are customer service and technical support?

By and large, technical support is good. It's okay. It's not bad. It could be better, however, they do answer our questions when we have them. We're mostly satisfied with the level of service they provide. Of course, it could always be a bit better.

Sometimes the first contact is useful, and sometimes you don't get the kind of help you need right away. It would be nice if it was more consistent.

Which solution did I use previously and why did I switch?

We also use Sophos. We use both solutions at the same time.

How was the initial setup?

We didn't face any complexity when handling the initial implementation. The process is quite straightforward.

The implementation itself can sometimes take less than a week. On average, you should expect it to be about a week in total.

What about the implementation team?

I didn't need the assistance of a reseller or integrator. I handled the implementation myself.

What's my experience with pricing, setup cost, and licensing?

We're charged a licensing fee on a yearly basis. I'm unsure of the exact cost to the company, however. I'm not sure if there are other costs over and above the standard licensing fee.

Which other solutions did I evaluate?

We also looked at Juniper when we evaluated FortiGate. FortiGate is much easier to use in comparison which is why we chose it. The documentation was also better. That, and there was no integration for SSL in Juniper.

What other advice do I have?

We're just a customer. We don't have a business relationship with the company.

Overall, I would recommend the product. It comes with a very good set of features.

I would rate the solution ten out of ten. We've been quite happy with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
JA
Project Manager at a tech services company with 51-200 employees
Real User
Top 20
Good pricing, good technical support, and fairly user-friendly

Pros and Cons

  • "The pricing is excellent. It's much less expensive than Cisco."
  • "The initial setup is complex."

What is our primary use case?

I'm primarily using the solution for security purposes, and also for managing the network for various companies. I am deploying it for uniting management statuses, in order to be able to manage everything inside and to control security policies. It can fight against attacks to the system or for email searches. It is basically a central management security appliance.

What is most valuable?

We find it's good for managing the network and offers good defense against attacks.

Technical support is great. It's really fast.

Overall the solution is pretty user-friendly. It has a good dashboard and is pretty easy to navigate.

The pricing is excellent. It's much less expensive than Cisco.

What needs improvement?

The only thing is sometimes you have to learn with CLI. For those not familiar with CLI it can be an issue. It would be ideal if we could avoid using CLI. If you make a mistake in the command line, it's harder to detect. It would be much better if they had a user-friendly GUI.

The initial setup is complex.

For how long have I used the solution?

I've been using the solution for five years.

What do I think about the stability of the solution?

The solution is very stable. You don't have to worry about bugs or glitches. I tend to wait and not upgrade to the latest version right away to ensure this is the case.

What do I think about the scalability of the solution?

The solution is scalable. If you need to expand it, you can. We have it at a variety of networks and sites with no problem.

We have 120 users that are connected to a minimum of 80 computers and a minimum of 15 servers, which is great. The solution is working and it is still stable even across all of these devices and servers. We have multiple networks inside as well, so we are not only on one network. We set them separately, which is why the initial setup for us was quite complex. We're through with that though.

How are customer service and technical support?

The technical support is pretty good. they're pretty knowledgeable and responsive, especially when you get to the Level 3 techs.

Which solution did I use previously and why did I switch?

We previously used CheckPoint. Unfortunately, they didn't have a very good service, especially in technical support, and therefore we decided to switch.

How was the initial setup?

For our organization, the initial setup was not straightforward. It was pretty complex. That's due to the fact that we had many networks to set up and many sites to take into account.

What about the implementation team?

We set up the solution ourselves, although we did work closely with Fortinet as part of their bundle package.

What's my experience with pricing, setup cost, and licensing?

The licensing is paid on a yearly basis.

Which other solutions did I evaluate?

I evaluated Palo Alto. They didn't have the complete solution we wanted. Neither did Juniper, which we also looked at. We looked into possible having Cisco, however, Cisco is too expensive. 

When we looked at Cisco, we also evaluated Meraki, which is a part of Cisco. It did not have what we needed either. 

What other advice do I have?

We are using the 200E in our environment. We had 200D before.

We're not using the latest version of the solution, which is 6.4. I like to wait on new versions to see if it is stable before deploying it. I like to take my time and avoid headaches where possible.

I would recommend the product to other organizations. It's got great bundle options which make it a very good choice - and it's much cheaper than Cisco.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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UmerSiddique
Sr. Network Engineer at a pharma/biotech company with 5,001-10,000 employees
Real User
Top 20
Great VPN feature with IPS providing excellent stability

Pros and Cons

  • "The VPN is the most valuable feature."
  • "Fortinet doesn't provide multiple virtual firewalls which would facilitate end users and customers."

What is our primary use case?

We have created a virtual cloud on-prem, providing services to our different IT domains in terms of software, database and ERP. We've also created a virtual firewall handling the security and protecting servers in the network. No unwanted or unauthorized user can access the servers. That's a good sign of security and the handling of the network. It provides us with oversight. I'm a senior network engineer and we are customers of Fortinet. 

What is most valuable?

With the Covid pandemic, the VPN has become the most valuable feature. With the majority of traffic connecting from remote locations, the VPN provides stability and reliability. The antivirus and its IPS, intrusion prevention system, also helps with stability.

What needs improvement?

In our environment, we need multiple virtual firewalls to facilitate end users and customers. Fortinet doesn't provide that but they really should include that feature. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

Overall stability of the solution is good. I am totally dependent on this device. Basically, it's deployed on the edge of our network. All the software and HR, admin, every department is behind this network. And every user connects their internet services via the VPN. 

What do I think about the scalability of the solution?

Scalability of this solution is good, we can add devices whenever we like. 

How are customer service and technical support?

Whenever there's an issue and we contact support, the response is positive. The support is impressive. 

Which solution did I use previously and why did I switch?

We previously used Cisco ASA but that model didn't support the latest technology, and was also very expensive. The main issue that caused us to switch solutions was the throughput of the interface. Cisco was providing us with one gig interface. Because of our gradually increasing bandwidth and network requirements, we had to move to more bandwidth and a 10 gig interface, which Fortinet provides. Although Cisco provides the same on a different model, that model was very expensive. That's why we chose to switch to Fortinet Firewall.

How was the initial setup?

The initial setup is simple. It's only complex if the design hasn't been sorted or tested. If we're deploying, we study the network, traffic patterns, and traffic path, which is, I think, the most important thing about deploying any network device. We can easily create or delete, modify or customize and optimize the feature, the network, the routing, the policy, and the different features of this device. Most of the time we carry out the implementation ourselves, deploying in different phases; firstly connecting the network, and then partially shifting the traffic phase by phase. When we removed ASA and shifted all the traffic to Fortinet, the overall performance and overall working was very impressive. Downtime probably came to a total of 15 to 20 hours. We have multiple groups using this product - I would estimate somewhere between 12,000 to 13,000 users and the solution is used continuously. 

What's my experience with pricing, setup cost, and licensing?

I think the licensing of Fortinet is in the middle range. We also had a demonstration from the vendor that gave us the confidence to work with these devices. We purchased the solution on a bundle basis which the vendor offered us. There are additional costs if we enable a new feature not included in the bundle.

What other advice do I have?

I think Fortinet is a cheaper, stable, scalable, and reliable device. 

From my experience, I would rate this solution a nine out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Arkadiusz Świerczek
IT Specialist at Divante
Real User
Top 20
Intuitive and simple administrative panel and useful for filtering everything on our network and protecting our devices

Pros and Cons

  • "Its administrative panel is very intuitive and simple. It is simpler than the other solutions that we had. As an administrator, we are always looking for the easiest solution to manage network policies. We are able to filter everything on our network and also use the VPN feature, which is important these days when people are working remotely during COVID."
  • "They can do more tests before they release new versions because I would like to be more assured. We had some experiences where they release something new and great, but some of the old features are disabled or they don't work well, which impacts the product satisfaction. The manufacturer should be able to prove that everything works or not only that it might work. This is applicable to most of the other services, software, and hardware companies. They all should work on this. We cannot trust every new release, such as a beta release, on the first day. We wait for some comments on the forums and from other companies that we know. We always wait a few weeks before we use the updated version. They should also extend the VPN client application, especially for Linux versions. Currently, it has an application for Linux devices, but it doesn't work the way we want to connect to the VPN. They use only the old connection, not the new one. They have VPN client applications for Windows and Mac, but they can add more useful features to better manage the devices and monitor the current health of each device. Such features would be helpful for our company."

What is our primary use case?

IPS is the main use case because we want to protect our devices, users, and data from external dangers. 

We most probably are using the model of the last year. If the services connected to the hardware are possible on the cloud, we always prefer the cloud. The hardware must be placed on-premises. 

What is most valuable?

Its administrative panel is very intuitive and simple. It is simpler than the other solutions that we had. As an administrator, we are always looking for the easiest solution to manage network policies.

We are able to filter everything on our network and also use the VPN feature, which is important these days when people are working remotely during COVID. 

What needs improvement?

They can do more tests before they release new versions because I would like to be more assured. We had some experiences where they release something new and great, but some of the old features are disabled or they don't work well, which impacts the product satisfaction. The manufacturer should be able to prove that everything works or not only that it might work. This is applicable to most of the other services, software, and hardware companies. They all should work on this. We cannot trust every new release, such as a beta release, on the first day. We wait for some comments on the forums and from other companies that we know. We always wait a few weeks before we use the updated version. 

They should also extend the VPN client application, especially for Linux versions. Currently, it has an application for Linux devices, but it doesn't work the way we want to connect to the VPN. They use only the old connection, not the new one. They have VPN client applications for Windows and Mac, but they can add more useful features to better manage the devices and monitor the current health of each device. Such features would be helpful for our company. 

For how long have I used the solution?

I have been using this solution for the last two years. 

What do I think about the stability of the solution?

It is stable, and I don't see any cons of this. 

What do I think about the scalability of the solution?

Currently, everyone who is connected with the company is using this solution. We have up to 240 people.

How are customer service and technical support?

I have interacted with them but only through emails. There were separate tickets and stories, and I don't remember right now how it was.

Which solution did I use previously and why did I switch?

It was just a product for home-usage. It was a Cisco device from the small business series. It was less advanced than the similar devices available in the market currently. It was a huge step forward for us to switch to FortiGate.

How was the initial setup?

It was a huge jump for us on the administrative side to implement this kind of hardware because we previously used just a simple product for home-usage. 

What about the implementation team?

We hired a consultant to do this for us and to explain how the system works. After a few weeks, we did new certifications and training for this, and now, it works well for us.

What other advice do I have?

I would recommend this solution. We plan to keep using this solution.

I would rate Fortinet FortiGate an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Lead Program Manager at a computer software company with 10,001+ employees
Real User
Top 5Leaderboard
A stable and easy-to-use virtual firewall solution

Pros and Cons

  • "The virtual firewall feature is the most valuable. We have around 1,500 firewalls. We did not buy individual hardware, and the virtual firewalls made sense because we don't have to keep on buying the hardware. FortiGate is easier to use as compared to Checkpoint devices. It is user friendly and has a good UI. You don't need much expertise to work on this firewall. You don't need to worry much about DCLA, commands, and things like that."
  • "FortiGate is really good. We have been using it for quite some time. Initially, when we started off, we had around 70 plus devices of FortiGate, but then Check Point and Palo Alto took over the place. From the product perspective, there are no issues, but from the account perspective, we have had issues. Fortinet's presence in our company is very less. I don't see any Fortinet account managers talking to us, and that presence has diluted in the last two and a half or three years. We have close to 1,500 firewalls. Out of these, 60% of firewalls are from Palo Alto, and a few firewalls are from Check Point. FortiGate firewalls are very less now. It is not because of the product; it is because of the relationship. I don't think they had a good relationship with us, and there was some kind of disconnect for a very long time. The relationship between their accounts team and my leadership team seems to be the reason for phasing out FortiGate."

What is our primary use case?

We have both on-premises as well as virtual firewall servers. We have quite a few FortiGate firewalls as part of our infrastructure. We are using Check Point more from the perimeter perspective. It is only there on the perimeter.

What is most valuable?

The virtual firewall feature is the most valuable. We have around 1,500 firewalls. We did not buy individual hardware, and the virtual firewalls made sense because we don't have to keep on buying the hardware. 

FortiGate is easier to use as compared to Checkpoint devices. It is user friendly and has a good UI. You don't need much expertise to work on this firewall. You don't need to worry much about DCLA, commands, and things like that.

What needs improvement?

FortiGate is really good. We have been using it for quite some time. Initially, when we started off, we had around 70 plus devices of FortiGate, but then Check Point and Palo Alto took over the place. From the product perspective, there are no issues, but from the account perspective, we have had issues. 

Fortinet's presence in our company is very less. I don't see any Fortinet account managers talking to us, and their presence has diluted in the last two and a half or three years. We have close to 1,500 firewalls. Out of these, 60% of firewalls are from Palo Alto, and a few firewalls are from Check Point. FortiGate firewalls are very less now. It is not because of the product; it is because of the relationship. I don't think they had a good relationship with us, and there was some kind of disconnect for a very long time. The relationship between their accounts team and my leadership team seems to be the reason for phasing out FortiGate.

For how long have I used the solution?

I have been using FortiGate for the last four to five years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

I currently have about 36 to 40 devices that are being used. We use a certain number of devices from business to business.

How are customer service and technical support?

We were not getting proper support from Fortinet. That's the reason we had to phase out FortiGate.

What about the implementation team?

We implemented it on our own. It took around one hour. We have one or two engineers for its deployment and maintenance. 

What other advice do I have?

We installed FortiGate four or five years ago. We are just phasing out FortiGate and not doing new installations of FortiGate. Whichever model is getting end of life, we're just replacing it with a Palo Alto device. We can use it in the future, but I don't see any presence of Fortinet in my company at this time. I see a lot of push from Palo Alto, Check Point, and other vendors, but I don't see Fortinet around at all.

With the current COVID situation, I don't know how FortiGate behaves when working from home, which is an entirely different concept. In other firewalls, we create HIP profiles and similar stuff, but I am not sure how FortiGate works in such an environment.

I would definitely recommend this solution, but I think Fortinet has to first create a presence. That is more important. Nobody says anything bad about the product. The product is still widely being used.

I would rate Fortinet FortiGate an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SP
Enterprise Service Manager at Technology Associates Limited
Real User
Top 5
Easy to configure and very user-friendly, with a great graphical interface

Pros and Cons

  • "It's very fast and easy to configure."
  • "The performance and speed are aspects of the solution that could always be improved upon."

How has it helped my organization?

Unlike Cisco, which is expensive, or Sophos, which has performance issues, Fortinet offers a good product with no bottlenecks.

What is most valuable?

The UTM and security features are the solution's most valuable aspects.

It's very fast and easy to configure.

The solution is extremely user-friendly.

The graphical interface is great.

Now, we are able to optimize the bandwidth. We have the level of control to be able to block specific sites - like YouTube, Facebook etc.

What needs improvement?

The performance and speed are aspects of the solution that could always be improved upon.

For how long have I used the solution?

We've been using the solution for the last two years.

What do I think about the stability of the solution?

The solution is very stable. We haven't experienced any issues in the last two years. It's reliable. There aren't bugs or glitches. It works well.

What do I think about the scalability of the solution?

We have 400 users covered under the firewall and 50 employees. We've never had issues with scaling. It shouldn't be a problem. However, it's not something we actively measure.

We plan to increase usage and to continue to use the product for another three years. After that we may upgrade to a new Fortinet product or seek out a new solution, depending on the landscape at that time.

How are customer service and technical support?

We haven't really faced any technical challenges. We just install it and it runs perfectly. Therefore we don't really have any experience with technical support.

Which solution did I use previously and why did I switch?

Previously, maybe five to seven years ago, I had Cisco. We moved firewalls due to the fact that the renewal cost on Cisco was so high. At the time, we moved to Sophos. It was very good on the UTM side. However, there were performance challenges. That's why we switched to Fortinet. The internet speed is okay and there are no bottlenecks or major challenges.

How was the initial setup?

The initial setup is not complex. It's pretty straightforward. 

It's pretty simple for us as we're very familiar with the product. Every year we do a minimum one or two million dollars of business with Fortinet. At this point, my team is very experienced. 

It's very easy to migrate from other solutions and we can migrate within one day.

It's pretty plug-and-play. You can handle everything in an hour or two and then you can do the testing. It's very easy.

What about the implementation team?

We handle the implementation for our clients as we're Fortinet partners and well versed in the product.

What's my experience with pricing, setup cost, and licensing?

We received this solution for free because we are one of the leading and exclusive partners for Fortinet in Uganda.

What other advice do I have?

We're partners with Fortinet.

I'm not sure of the exact version of the solution.

Overall, I'd rate the solution nine out of ten. It's offered us a very stable VPN and we can access it from anywhere in the world. We're not facing any challenges whatsoever.

I'd happily recommend Fortinet to other organizations. It's one of the best products out there.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
JackTrantham
Technical Account Manager at DSM Technology Consultants, LLC
MSP
Top 20
Full-featured and priced well, with good bandwidth traffic reporting

Pros and Cons

  • "The next-gen features, the unified threat management capabilities are something that just about everybody is interested in at this point."
  • "I don't like that anything more than very basic reporting is not included."

What is our primary use case?

We are an IT service provider. We provide solutions to our customers based on what their needs are.

How has it helped my organization?

I don't know that it changes the way the organization functions. I think it gives customers more peace of mind knowing that they have this in place, that they have it set up properly, that they can run reports to get the information they need of who is using it, and who the top five users are.

Different areas in reporting that they can get information that they need to know. That it's blocking what needs to be blocked, it's allowing what needs to be allowed, it's doing what it needs to do based on the specific requirements and I don't have to worry about it.

What is most valuable?

There is an enormous amount but it also depends on the customer. Some have to do with the tracking of bandwidth to ensure that the students are not using too much or too little bandwidth. 

There is also reporting. The reporting is valuable.

The next-gen features, the unified threat management capabilities are something that just about everybody is interested in at this point.

What needs improvement?

I don't like that anything more than very basic reporting is not included. You have to buy their cloud module that's an add-on for getting more customized reporting.

It has just about everything that we are looking for and the customer is needing. It's just the reporting part that is lacking in the base application.

Technical support could be improved.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

I am sure there are bugs or glitches from time to time, but it's not anything that's been problematic or had multiples where it's been an issue.

What do I think about the scalability of the solution?

Our clients are small to medium-sized businesses. 

How are customer service and technical support?

Technical support is okay. They are not exceptional or awful, they're in the middle.

It's hit or miss on their technical capabilities and who you get and who you talk to.

I would rate them a six or a seven out of ten.

Which solution did I use previously and why did I switch?

We didn't deploy a variety of solutions. Cisco is one we have deployed as well. It's just not as easy to setup. It's all command line, there is not a user interface, it's more expensive, and It doesn't have as much capability.

How was the initial setup?

The initial setup is straightforward.

There's a lot to it, but it's very easy. It's a web interface and very easy to walk through it.

What other advice do I have?

We deploy both on cloud and on-premises, depending on what the customer's requirements are.

Fortinet solution has received great feedback. It compares well to Palo Alto. It's a lot more expensive.

It's very full-featured solution and it's priced well.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
RJ
Firewall Engineer at a marketing services firm with 1-10 employees
MSP
Top 5Leaderboard
Good security, easy to install, and offers good performance

Pros and Cons

  • "The product offers very good security."
  • "The solution lacks multi-language support."

What is our primary use case?

We primarily use the solution for its security features and performance. We enable features that assist with web filtering, application consoles, and IPS.

What is most valuable?

The performance of the solution is very good.

The product offers very good security.

It's pretty easy to install the solution.

What needs improvement?

The cloud management should improve. There are other manufacturers that have better management cloud solutions. Aruba, for example, is very good at this aspect. Fortinet could look to them as a model of how to do something interesting with management solutions.

Fortinet across the board needs to improve the LAN aspect of their products.

The solution lacks multi-language support.

They could offer access points to small companies and firewalls at those access points. Aruba, in that sense, is much better for smaller organizations as they provide this possibility.

For how long have I used the solution?

We've been using the solution for a few years at this point.

What do I think about the stability of the solution?

The solution is quite stable. You don't have to deal with bugs or glitches. You don't have it freezing on you. It's reliable.

What do I think about the scalability of the solution?

The solution is pretty scalable. It's flexible. It works with the organization and allows you to expand it as necessary.

In my company, we use FortiGate across several locations. The location with the most number of users has maybe 400 to 500 employees. That said, there is another FortiGate that manages the traffic that goes to the internet for all of the users across locations. We must have around 900 users.

We do plan to continue to use it going forward.

How are customer service and technical support?

The solution does have different levels of support. If the problem is critical, you can escalate it quite well and even get telephone support.

That said, in terms of telephone support, they need to have support provided in the Spanish language. Right now, this is not the case.

Which solution did I use previously and why did I switch?

While we concurrently use both Sophos and Fortinet, we're working towards just using Fortinet. I find that the performance of Fortinet is much better than Sophos.

How was the initial setup?

The solution's initial setup is not complex. It's pretty straightforward. In my case, I have many years of expertise working with FortiGate and therefore it was not difficult. It's quite good and easy to manage.

How long it takes to deploy the solution, depends on what the customers ask you to do. More or less, however, it might take maybe one day to make the initial setup of the unit and the configuration that the customer requests. It may take another day or two to put it on service and check that everything is working properly, once again, based on the requirements of the customer.

What other advice do I have?

I work mostly with firewalls and network equipment including firewalls, switches, and routers. I don't just work with Fortinet. I also work with Sophos, Cisco, and Aruba.

We're using the latest version of the product currently.

Overall, I would rate the solution ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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