Fortinet needs to continue to improve network traceability. Other than that, we haven't run into anything that would give me any concern. Their support team has been fantastic. One went down, and they immediately sent me a replacement. Everything that they've done has been great.

The graphical user interface of Fortinet FortiGate SWG is an area of concern where improvements are required.

They should consider making some improvements regarding the pricing. It could be more competitive and cost-effective. I would also like to know more about Fortinet's XDR offering, understand how it operates, and how we can effectively implement it in our network.

There is a potential for enhanced protection. It is essential to leverage its capabilities more professionally to achieve an even higher level of security. I believe that if the cost were lower, it would be highly beneficial. While the gateway serves as a primary solution for the entire network, attention should also be given to endpoint devices.

Integrating with the SD-WAN functionality on Fortinet devices makes a compelling story for customers to choose a Fortinet-based solution, which the Fortinet Security Fabric further reinforces.

Fortinet FortiGate SWG should be localised to specific regions to comply with local data privacy regulations because of the data privacy rules in the countries. In the Middle East, data organisation and KFA requirements are stringent.

They could provide bandwidth concentrators and traffic filtering features. They should make the product user-friendly and enhance the security features.

The solution's pricing could be improved.

The product needs to drastically improve its reporting capability. Right now, that is what is lacking. They need to offer monitoring dashboards.

The product should be more user-friendly and attractive. The interface doesn't look as nice as it could. 

The UI/UX experience can be a little better.

What happens in FortiGate is that a lot of bugs come on a system-by-system basis, like when Fortinet launches new firmware in FortiGate. Most software launches with known or unknown bugs. When we go for upgradation, even after running a bug scoping exam, we don't know whether the BIOS for which we are upgrading would affect the end user. We don't know how the FortiGate firmware will behave in your environment. Whatever the known bug, FortiGate lists it in their documents, but you never know how the problem will impact your environment. That's a major disadvantage of FortiGate because, somewhere, it's very unstable.

Another issue is how deduplication services don't work reliably after enabling deduplication on Fortinet. When they launch any new firmware in the future, they have to ensure firmware functions.

In version 7.2.0, the product offers built-in automation to its users. Earlier, there was no automation offered for the product. Nowadays, the product sends automatic emails to users as a part of its offering to let the users know whenever there is a need for automatic backup when the ISP goes down and the interface status. The automation can be further improved.

Fortinet's support team consists of a huge networking team, because of which there is a delay in response at times. Fortinet's support team needs to improve their time management skills.

We also have FortiAnalyzer deployed here, so we want to enable the soft functionality of FortiGate and built-in compression for a firewall VPN use case. We want the ability to deploy a gateway for HTTPS enabled on this firewall. It is currently only for use in our headquarters.

What could be improved in Fortinet FortiGate SWG is its pricing because it's a bit higher. If it's cheaper, my company could pitch it to customers and engage with customers better about it.

What I'd like to see in the next release of Fortinet FortiGate SWG is an improvement in its dashboard or GUI. I'd like it to be more user-friendly.

It takes a long time to install the solution.

It could always be more secure. 

Fortinet FortiGate SWG's costs need improvement. Also, there could be an efficient feature for solution consulting to answer queries related to architecture design.

The price could be improved.

The solution could add API protection.

There's room for improvement in the interface, especially following their upgrade to version nineteen. The issue arises from the increased complexity, where tasks like defining the NAS require navigating a separate window, and regular policy configurations are done in a different window.

The solution is expensive.

We are in an era of cloud-based things, so most need a simpler pay-as-you-go model. That might be effective for SMBs, where small organizations can afford features. FortiGate needs to be elastic to the market's trends. It should be easy for SMBs to get the solution. A cloud or SaaS model would be effective. FortiGate should bring a solution that allows smaller companies to use firewalls. Very small or medium companies do not focus on security, but it is the major concern of every organization. To tap that market, FortiGate must bring an innovative product everyone can adopt.

Support could be improved like Sophos. Some clients don't have the expertise to manage their environment. If they have a problem with Fortinet, they should have easy access to support. Secondly, the process of evaluation as a partner with Cisco should give you the ability to deploy access as a partner. You can do team labs and a lot of things.

Integrating OpenVPN with FortiGate would provide a powerful combination of secure remote access and comprehensive network security.

Fortinet's licensing is high compared to other products.

The product’s price is high. It is charging more compared to other solutions.

It is complicated to manage different kinds of on-premise boxes.

One area of improvement I've noticed is the lack of built-in monitoring capabilities in the firewall. Currently, we rely on third-party solutions for monitoring purposes. However, I believe the firewall itself has the potential to do a better job in this aspect.

Another aspect of Fortinet that concerns me is related to redundancy. We have a setup with two firewalls working in parallel, which requires a highly adaptable configuration. However, it feels unfair that clients need to purchase two licenses, especially when one of the firewalls serves as a backup. We have noticed that other manufacturers have different policies on this matter.

We have experienced a number of failures when trying to upgrade firmware and the process takes a long time. We only experienced this when doing major upgrades between versions. We have not experienced this challenge with other solutions. 

Fortinet has a policy of pushing all logs into the cloud but the log management is sluggish and slow. The problem is on the site or application where the cloud is hosted.

Their technical support could be improved a little bit in terms of responsiveness.

The solution’s stability could be improved.

We can't identify which users are causing challenges when we have issues. For example, we may know we have a challenge with our network, but many want to know where it is and the particular user. That would help us to blacklist the user if needed and manage the user data.

Fortinet FortiGate SWG's SSL offloading features need improvement.

We are providing VoIP and the IP licensing could improve in Fortinet FortiGate SWG.

Fortinet FortiGate SWG could improve the price, it is expensive.

FortiGate's reporting features could provide a better picture of what is happening in the box.

I would like the deployment and integration of this product to be easier. We should be able to deploy the features more easily and have different types of access. It should be easier to integrate. Currently, we need to develop APIs to use this interface. 

The solution could improve by having some additional features, such as IBS and better cloud administration. Additionally, the web and DMC features are not very good. 

The solution has many heightened points which we cannot get to without working on CLI. There are many features but these are hidden. 

From my point of view, I think Fortinet has to extend the solution into the cloud and provide all the security features from the cloud and not be dependent on the firewall appliances. It would be much easier for them and for the customers. I'd like to see all the security features on the cloud in the next release.