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EA
Owner at EASI Network
Real User
Top 10
Integrates easily with other Fortinet products and is very stable

Pros and Cons

  • "A fully integrated solution."
  • "Can be difficult to configure."

What is our primary use case?

We work with the FortiManager tool to configure several solutions for our customers. Generally, our customers already have the product installed on their network. We work as independent consultants. 

What needs improvement?

The product could be improved by making it a little easier to configure. Sometimes it's a  bit complicated to find the right way to configure. For example, if you want to have a link between a FortiGate to a FortiSwitch, sometimes it's not so clear. Sometimes there is a problem because U.S. FortiGate has one version and FortiSwitch has another version of the operating system and it's difficult to create, to have a link between two devices, and we have to do an upgrade before using it.

I would like the configuration to be easier. If that is solved then the product is perfect. 

What do I think about the stability of the solution?

It's a stable product. 

What do I think about the scalability of the solution?

I have no experience with scalability. 

How are customer service and technical support?

The technical support for us is great. We get our support from Fortinet in Belgium, so we can communicate directly with a technician in Belgium. It's perfect. 

Which solution did I use previously and why did I switch?

We also train in Cisco and are certified and support Cisco, so we know that solution very well. The difference between the two is that Cisco is always more complicated than Fortinet. 

How was the initial setup?

I think the initial setup is too complicated because there are several versions of the operating systems, so you don't have directly connections between two devices. In the study guide it's easier but on site it's not so easy. 

What's my experience with pricing, setup cost, and licensing?

I think the pricing is reasonable, it's cheaper than Cisco. 

What other advice do I have?

It's a good solution if the customer has all Fortinet products. The advantage of Fortinet is that if you have all their products - FortiGate or FortiSwitch or FortiController, FortiWeb, FortiClient, it's an integrated solution but if you have only Fortinet Switch, it's no more interesting than Cisco.

I would rate this product an eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: consultant
Slawomir Napiorkowski
Architect at IT Systems and Solutions sp. z o.o.
Real User
Top 10
Good central management capability that simplifies work and saves us time

Pros and Cons

  • "The most valuable feature is the central configuration for firewall policies."
  • "Having FortiManager work with all of the Fortinet products would be a good improvement."

What is our primary use case?

FortiManager is used for centrally managing many FortiGate firewalls. It is a very good solution if you are using several of them.

What is most valuable?

The most valuable feature is the central configuration for firewall policies. This simplifies the management of many devices and acts as a central firewall policy object. It is sometimes used to deploy a VPN, where that is used to connect many FortiGate instances.

You don't need to log in to the devices many times. Instead, you can locally manage and copy the configuration to several of them.

What needs improvement?

Fortinet develops many different solutions but only some of them can be managed using FortiManager. For example, if you have a load balancer then you have to have a separate manager. Having FortiManager work with all of the Fortinet products would be a good improvement.

What do I think about the stability of the solution?

Some older versions of FortiManager, perhaps three or four years ago, had some issues with instability due to bugs. However, now, it is a very stable product.

What do I think about the scalability of the solution?

It is easy to scale, although it can be costly. There is a limit to the number of devices that it can support, but additional FortiManagers can be used in this case.

How are customer service and technical support?

I have been in contact with the Fortinet technical support several times, and the support is good. The people are nice and they will also help you online.

How was the initial setup?

Until you have experience with it, this device is not simple to set up. You have to spend perhaps five to seven days to configure it properly, including the automation of certain tasks.

If you have a single person for the implementation, it will take approximately two weeks to deploy.

What other advice do I have?

Overall, I find that this is a good solution and it gives me everything that I want. I would recommend it and people should definitely try it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Fortinet FortiManager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
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AN
Consultant at a wellness & fitness company with 1,001-5,000 employees
Consultant
Top 20
Enables our clients to monitor multiple firewalls in one place

Pros and Cons

  • "The product is a combination of management and monitoring from the same interface."
  • "The areas that need improvement are implemenation and support. In terms of implementation, it mainly needs clear documentation."

How has it helped my organization?

One site we worked on had something like 10 firewalls in different branches, and the security admin there needed to monitor the firewalls from a centralized place, so we deployed FortiManager and configured it so he could monitor things from one place. 

At another site, we use it in backup mode for automatic backup.

What is most valuable?

The product is a combination of management and monitoring from the same interface.

What needs improvement?

The areas that need improvement are implementation and support. In terms of implementation, it mainly needs clear documentation. There are many features that are not mentioned in the documentation.

For how long have I used the solution?

We've been using FortiManager for almost one year. On some sites we use the latest version, and for other sites we use version 6.4.

We have done implementations of a number of Fortinet products such as Email and FortiWeb firewalls. We have implemented the portfolio of Fortinet products.

How are customer service and technical support?

For FortiManager, technical support is good, but it's not excellent. It's not perfect because there are times when it takes longer for them to reply to cases. And, as I mentioned, sometimes we can't find a feature in the documentation.

How was the initial setup?

It's easy to install and it takes about two days.

What other advice do I have?

I recommend FortiManager if you have more than FortiGate firewalls or more Fortinet products.

In terms of users of the solution, our clients are between medium and enterprise in scope.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/consultant.
AC
Co-founder at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Integrates well, stable, and good technical support

Pros and Cons

  • "Fortinet FortiManager allows a full view of all the devices on the network from one location."
  • "The solution could improve by having better integration with other solutions other than Fortinet."

What is our primary use case?

Fortinet FortiManager can be used to manage all your Fortinet solutions. We are using it as a VM solution.

What is most valuable?

Fortinet FortiManager allows a full view of all the devices on the network from one location.

Fortinet FortiManager integrates will with other Fortinet solutions, such as FortiAnalyzer.

What needs improvement?

The solution could improve by having better integration with other solutions other than Fortinet.

For how long have I used the solution?

I have been using Fortinet FortiManager for years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is scalable, it is good for large companies to manage their devices.

We have six customers using this solution.

How are customer service and support?

The technical support is very good.

What about the implementation team?

We have one engineer that does the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

The license model they use depends on the size and is not limited to the users.

What other advice do I have?

The solution is good but we want to move to the cloud at some point to save money on infrastructure. For example, on the cloud, we would not need a server room or data center building.

I would recommend this solution to others. 

I rate Fortinet FortiManager a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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KB
Manager IP Network Security Planning at a comms service provider with 10,001+ employees
Real User
Top 20
Easy to setup, learn, and use

What is most valuable?

The user interface is very easy to navigate. It is comfortable to use.

What needs improvement?

Regional support in African countries needs to be improved.

For how long have I used the solution?

I have been using FortiManager for less than a year.

What do I think about the stability of the solution?

So far, FortiManager has been really stable.

What do I think about the scalability of the solution?

We have not pushed our usage to the point where we have had to scale, yet.

How are customer service and technical support?

The platform does not have proper support for Africans.

How was the initial setup?

The initial setup is straightforward and not as cumbersome as some other products. Our deployment took a month or two because of the change…

What is most valuable?

The user interface is very easy to navigate. It is comfortable to use.

What needs improvement?

Regional support in African countries needs to be improved.

For how long have I used the solution?

I have been using FortiManager for less than a year.

What do I think about the stability of the solution?

So far, FortiManager has been really stable.

What do I think about the scalability of the solution?

We have not pushed our usage to the point where we have had to scale, yet.

How are customer service and technical support?

The platform does not have proper support for Africans.

How was the initial setup?

The initial setup is straightforward and not as cumbersome as some other products.

Our deployment took a month or two because of the change management. 

What other advice do I have?

My advice to anybody who is researching this product is that it is quite easy to use and the learning curve is not steep.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.