Fortinet FortiOS Customer Service and Technical Support

Directhost465
Director Of Hosting Services at a tech services company with 51-200 employees
I think the technical support is not really very good. When we had some issues in the past and sent them to support, we waited a few weeks and in that time we managed to figure out the solution ourselves. The one issue I am talking about was a very tricky issue, but they should know more about the product than we do even if we are doing the installations. Meanwhile, we had to wait and it was very inconvenient. So I think the process of the way they handle the management of issues could be improved. We managed to get some of the easier issues resolved in part through the support team initially, but when we reached the next level of difficulty, it lasted too long to get a resolution. View full review »
SoheylNorozi
IT Consultant at a tech services company with 51-200 employees
I don't often have to contact support. When I do I usually just get help from the online community. I really don't contact their support directly. View full review »
LanreFabiyi
Head of Infrastructure Network at innovectives
Technical support could be more qualified and offer a quicker turnaround. View full review »
Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,646 professionals have used our research since 2012.
MohamedTalbi
Network and Security Engineer at VERMEG for Banking & Insurance Software
Their technical support has its positives and negatives. If you contact them, they are responsive and interactive and they have good solutions to the problem. The issue is with the support documents. When you need to do something advanced, there isn't good documentation for it. For basic tasks, there are plenty of videos and information but for advanced tasks or solutions, there is not. View full review »
Bas Bonvanie
System Administrator at HeisterkaMP
Technical support has been pretty good. At one point, because we've got a lot of drivers - we're a transportation organization - those drivers have mobile phones and at one point we implemented a new mobile phone which uses the Wi-Fi network. The new phones couldn't connect with the Wi-Fi access point and Fortinet pretty much came in quickly with a patch for the Wi-Fi access points. View full review »
Emmanuel Munisi
IT Field Engineer at Double Click Company
We did not have to contact technical support. View full review »
KevinTafuro
IT Manager at Cloudjet
The technical support is great, good solutions and an excellent proactivity. View full review »
Lloyd Fearn
Technical Lead at a tech services company with 51-200 employees
We have had no issues to date. View full review »
Chukwunenye Ekwe Jnr.
Solutions Presales/Projects Specialist at a tech services company with self employed
I don't think that we have had any issues with technical support for this solution. View full review »
Khaled Barakat
Technical Consultant at ezz elarab
The customer service is very nice because they answered my questions when I asked them about the program before buying it. The technical support is great too, because they called me back with a solution to my question. View full review »
Adil Cullychurn
Tech Engineer at a financial services firm with 201-500 employees
Technical support for the solution is very good. View full review »
Manager8130
Manager IT SOLUTIONS DELIVERY at AL HIBA ITS
Sometimes it is difficult to get support. It can take time to get an answer to our problems. They don't always know what the solution is. They also offer online support. View full review »
Prdctmangr67
Product Manager & System Engineer at a comms service provider with 51-200 employees
Technical support is good. I would rate them nine out of ten. View full review »
reviewer535182
Solution Architect at a comms service provider with 1,001-5,000 employees
Their technical support is quite good an informative. They also offer regional support which has been good. We are satisfied. View full review »
Mohamed Fouad
IT Manager at a pharma/biotech company with 201-500 employees
The technical support is very good. The assistance they gave was very good and I learned a lot from them. View full review »
Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,646 professionals have used our research since 2012.