Fortinet FortiSandbox Customer Service and Technical Support

reviewer535182
Solution Architect at a comms service provider with 1,001-5,000 employees
We have great support from Fortinet. We have our own research partner who can assist us with configuration and getting to know the product. They're easily available to inform us about new features, new rollouts, and the new operating system in the FortiOS. View full review »
Mahmoud Salaheldin
Security Unit Manager at EEMC
We face some challenges with Fortinet. Each time we use the technical support, we run into the same problem. We open a ticket and we have to wait until is it escalated to a tier-two or a tier-three level before anyone will address your specific issues. You will never get help on the first level, and it is always directed to another level. There seems to be a lack of coordinators. It is possible that on our end we contact them for issues that are on a larger scale, or new issues, never on a basic level. However, it still takes time to get the issue resolved. View full review »
reviewer761472
Solutions Manager at a tech services company with 1,001-5,000 employees
I have never used technical support. View full review »
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Ahmed Konsowa
Senior Pre-Sales Engineer (Commercial Sector) at SEE "Systems Engineering of Egypt"
The technical support is very good. View full review »
reviewer1160118
IT Manager with 11-50 employees
Technical support for this solution is good, but the people can take a long time to answer you. Sometimes, by the time they answer our ticket, we have already fixed the problem. View full review »
reviewer1128765
ICT Department at a energy/utilities company with 201-500 employees
Technical support is pretty good. View full review »
Find out what your peers are saying about Fortinet, Palo Alto Networks, FireEye and others in Advanced Threat Protection. Updated: May 2020.
418,646 professionals have used our research since 2012.