Fortinet FortiSandbox Room for Improvement

VC
Architect of solutions at a comms service provider with 11-50 employees

With the 3000D we had some issues with the FortiOS version. I don't remember which one it was, however, there was an interaction problem or a performance issue. It might have been the FortiOS issue as it was a very particular, very specific issue and the performance was very high. All the indicators were in the highest levels and yet the equipment was not necessarily overloaded from doing analysis.

I haven't interacted directly with these solutions. I mainly use it for design and not how they work, and therefore I haven't interacted directly with them. It would be hard for me to comment on missing features in general.

The price just could be a little bit better, I would say, however, that depends a lot on the manufacturer. If you were to compare prices between vendors and manufacturers, you would see that the lowest equipment in the Sandbox line is quite expensive for a new customer. Those kinds of clients that don't have a very big budget or at least a medium one, need to rely on cloud solutions more than hardware, as hardware is expensive. 

It would be ideal if the product had the ability to, if it cannot detect something correctly, to be able to put it on hold until a new release. That would be very circumstantial, actually. However, it could help protect against unknown entities.

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CM
Solution Architect at a comms service provider with 1,001-5,000 employees

I'm not sure whether anything needs improvement because I feel we need to have more experience with it. Perhaps if there were issues where customers complained, that's when I would be able to comment on what could be improved. So far, I haven't come across any specific features that need improving.

I'm content with the features of the product. If they plan to provide a feature that would make it easier for the customer to configure themselves, that would be appropriate. And possibly a user interface. As a service provider, the functionality is quite satisfactory.

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Security Unit Manager at EEMC

FortiSandbox could be improved. Fortinet took some time to include this feature and new technologies.

They have to develop it more, because of the codes, the variables in the number of virtual environments and the number of virtual rules.

They only provide eight or sometimes a maximum of fourteen virtual environments and the competitors are offering two hundred environments, so the number of environments offered it too small and needs to increase. Currently, this is one of the weakest capabilities with FortiSandbox.

The integration has no enforcements, you cannot apply any action, you have to integrate it with Fortinet. For example, if a customer wants to have FortiSandbox, he has to purchase the entire Fortinet profile. This is not an advantage for Fortinet, compared to others that can be integrated easily with any technology and with any vendor. Fortinet will only integrate with itself.

They are not leading in endpoints for FortiSandbox.

The capabilities and features of this solution are not good. They have to enhance and develop the product to compete.

In the next release, I would like to see machine learning and anti-exploitation included.

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Learn what your peers think about Fortinet FortiSandbox. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
511,307 professionals have used our research since 2012.
ICT Manager at Nic. J. Theocarakis

I don't know if it is viable to do an improvement like this. When there are passwords in the password-protected files, it can't scan them or do things like this. I don't know if an algorithm or something else could make it better. Nowadays, many legitimate office documents have passwords.

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TS
Solutions Manager at a tech services company with 1,001-5,000 employees

The licensing can be very confusing. It needs to be simplified.

When choosing FortiSandbox, there are three different types of Licenses, but it doesn’t specify that it is for FortiSandbox, so you have a box for Sandboxing, then a separate box for hardware, and a separate one for the Cloud.

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Senior Pre-Sales Engineer (Commercial Sector) at SEE "Systems Engineering of Egypt"

It would be awesome if it can be integrated with other solutions. I would like to add one more feature because there are some tricks to deploy integration for all sorts in a product. I had that problem because when I had FortiSandbox, FortiLink, FortiClient, FortiManager, FortiLicense, there was one license for the integration, and the other license was called IOP or FortiAnalyzer. I would like to have one bundle or one license for each device. There should be one orchestrator for the integration because until now there have been two devices, which are the orchestrators for the integration. So most people are confused about how to use the right integration of the right Fortinet product.

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HM
IT Manager with 11-50 employees

Sometimes, email remains in the queue, which is a problem that we have contacted support about. This is something that needs to be improved.

The response time from technical support should be improved.

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AN
ICT Department at a energy/utilities company with 201-500 employees

The integration is limited. The solution needs to offer better integration with multiple vendors.

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BH
Security Pre-Sales Manager at a tech services company with 51-200 employees

Something that needs to improve, is the end-point protection. 

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JB
Network and Server Engineer at AMiFN

At least once a week we have a false alarm. This needs to be adjusted so that we get fewer of these occurrences.

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Learn what your peers think about Fortinet FortiSandbox. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
511,307 professionals have used our research since 2012.