The area I would like this solution to be improved in is the integrations for Sandbox with AI and big data ML mechanisms. I think this would be a practical improvement.

I would also like to see improvements in the solution's stability and the pricing plan.

I'm not sure whether anything needs improvement because I feel we need to have more experience with it. Perhaps if there were issues where customers complained, that's when I would be able to comment on what could be improved. So far, I haven't come across any specific features that need improving.

I'm content with the features of the product. If they plan to provide a feature that would make it easier for the customer to configure themselves, that would be appropriate. And possibly a user interface. As a service provider, the functionality is quite satisfactory.

Improvement is needed considering that it could be a scenario where it is limited, especially it may be during those periods of time when they are not updated. In general, maybe they are not updated to cover other risks.

The main area of concern in Fortinet FortiSandbox is its detection capabilities. I have seen some cases where the solution doesn't provide any clue of threats or malicious objects to its users. When FortiSandbox was not able to detect some malicious objects, Fortinet's competitors were able to do that. The aforementioned area can be considered for improvement.

The solution is unavailable at a lower cost and can be difficult to deploy. From an improvement perspective, I would like the solution to be made available to users at a cheaper price while making its deployment phase easier.

The solution could be limited in some scenarios. If updated, Fortinet FortiSandbox could cover other risks.

In future releases, it would be better if it had support for Mac and Linux.

There could be more templates and a higher number of simulated VMs to configure more use cases. Sometimes we need to configure many use cases in many different environments, and if the number of VMs that we configure is limited, we have to remove some and reconfigure the environment if we need another environment. It's better to have more use cases and more simulated environments that we can configure.

It should be easier to import custom virtual machines. Some of the VMs that are in FortiSandbox don't have the applications that we have in our environment. We need to import a VM with specific applications that we use in our environment. Have all the licenses because this is a real environment. You need a license for the Windows client you run on it. It's possible to import custom VMs, but it's a pain to do it. I would like a tool that simplifies the process. 

I don't know if it is viable to do an improvement like this. When there are passwords in the password-protected files, it can't scan them or do things like this. I don't know if an algorithm or something else could make it better. Nowadays, many legitimate office documents have passwords.

When you reach the maximum capacity, you cannot upgrade the solution because its hardware is very expensive. All you can do is discard it and buy another.

While support is okay, it can always be slightly improved. 

It can be difficult if you need to use the Command Line Interface (CLI). It's much easier if you only have to deal with the GUI. 

The solution has all of the features we need. 

The reporting tools could be improved in Fortinet FortiSandbox.

For the MSSPs, it would be great if the product could display all the threat chains on a dashboard since it is an area where the tool is currently lacking.

The delivery feature in my country is extremely bad.

In future releases, I would like to see more automation capabilities. 

Fortinet FortiSandbox can improve by decreasing the time of analysis response. Other solutions have a better response time, such as WildFire.

I would like to have machine learning added to the solution in a future release.

Fortinet FortiSandbox should improve its performance and security accuracy to keep competitive with other solutions, such as IBM.

It would be awesome if it can be integrated with other solutions. I would like to add one more feature because there are some tricks to deploy integration for all sorts in a product. I had that problem because when I had FortiSandbox, FortiLink, FortiClient, FortiManager, FortiLicense, there was one license for the integration, and the other license was called IOP or FortiAnalyzer. I would like to have one bundle or one license for each device. There should be one orchestrator for the integration because until now there have been two devices, which are the orchestrators for the integration. So most people are confused about how to use the right integration of the right Fortinet product.

FortiSandbox could be improved. Fortinet took some time to include this feature and new technologies.

They have to develop it more, because of the codes, the variables in the number of virtual environments and the number of virtual rules.

They only provide eight or sometimes a maximum of fourteen virtual environments and the competitors are offering two hundred environments, so the number of environments offered it too small and needs to increase. Currently, this is one of the weakest capabilities with FortiSandbox.

The integration has no enforcements, you cannot apply any action, you have to integrate it with Fortinet. For example, if a customer wants to have FortiSandbox, he has to purchase the entire Fortinet profile. This is not an advantage for Fortinet, compared to others that can be integrated easily with any technology and with any vendor. Fortinet will only integrate with itself.

They are not leading in endpoints for FortiSandbox.

The capabilities and features of this solution are not good. They have to enhance and develop the product to compete.

In the next release, I would like to see machine learning and anti-exploitation included.

The use cases in Fortinet FortiSandbox are not good. It is difficult to upload a custom VM for Fortinet FortiSandbox. The integration of Fortinet FortiSandbox with other Fortinet or FortiGate firewalls is not good. VMs are already installed in the hardware and are working fine, but we tried to approve the custom VM many times but did not succeed.

Fortinet FortiSandbox is complex in uploading the custom VM. Fortinet FortiSandbox needs to improve the customization and the custom framework updates.

Sometimes, there are issues upgrading the version of the firewall or the SD-LAN box. After we upgrade to the latest version of the software, we still have the same box. I think it's the same for every vendor. 

With the 3000D we had some issues with the FortiOS version. I don't remember which one it was, however, there was an interaction problem or a performance issue. It might have been the FortiOS issue as it was a very particular, very specific issue and the performance was very high. All the indicators were in the highest levels and yet the equipment was not necessarily overloaded from doing analysis.

I haven't interacted directly with these solutions. I mainly use it for design and not how they work, and therefore I haven't interacted directly with them. It would be hard for me to comment on missing features in general.

The price just could be a little bit better, I would say, however, that depends a lot on the manufacturer. If you were to compare prices between vendors and manufacturers, you would see that the lowest equipment in the Sandbox line is quite expensive for a new customer. Those kinds of clients that don't have a very big budget or at least a medium one, need to rely on cloud solutions more than hardware, as hardware is expensive. 

It would be ideal if the product had the ability to, if it cannot detect something correctly, to be able to put it on hold until a new release. That would be very circumstantial, actually. However, it could help protect against unknown entities.

If we can have more dashboards, it would be good.

At least once a week we have a false alarm. This needs to be adjusted so that we get fewer of these occurrences.

We would like to see the solution open to third parties.

At the moment, I do not see anything to improve. 

For additional features, maybe a form of execution pain files in a non-virtual environment because it has threats that identify when it is being run in a virtual machine.

The licensing can be very confusing. It needs to be simplified.

When choosing FortiSandbox, there are three different types of Licenses, but it doesn’t specify that it is for FortiSandbox, so you have a box for Sandboxing, then a separate box for hardware, and a separate one for the Cloud.

Sometimes, email remains in the queue, which is a problem that we have contacted support about. This is something that needs to be improved.

The response time from technical support should be improved.

The integration is limited. The solution needs to offer better integration with multiple vendors.

Something that needs to improve, is the end-point protection.