Fortinet FortiSOAR should add more documentation for some use cases. Since the nature of the platform is wide, you can create a lot of things. However, it would be great if there were more tutorials explaining some use cases and instructing how to achieve different goals. At least in Latin America, that's the main improvement we want to see.

The UI design of the solution needs to be changed since it can get difficult for a newbie to operate. For experts, there is a need to polish the product's UI more intelligently. UI is not that good in all Fortinet products. The UI needs to be made more interactive and user-friendly. Came to know from the product's support team about some ongoing improvements being made in the product's UI.

The improvement would be to make it more user-friendly. They need to lower the learning curve. They should just make it more user-friendly, especially for non-technical people.

Technical support could be improved.

There is quite a bit of room for improvement with FortiSOAR's tech support. 

Fortinet FortiSOAR should improve its analysis. 

The licensing model could be better. 

The technology and integrations are important so should continue to be enhanced. 

The solution doesn't connect well with the network devices, with FortiNAC. It's also a very expensive product and I've found that the Fortinet engineers don't have much experience with the product and they require training, particularly when dealing with enterprise organizations. 

I have found that Fortinet FortiSOAR needs a lot of improvement. The Orchestration needs to be improved.

Most of its functionalities are yet to be operational, I have tried to click on the icons but they do not work.

The area that needs improvement is integration with multiple third-party vendors. For example, if you have customers who are using the CheckPoint firewall or Sophos firewall, and they are forwarding any logs to the Syslog format system, it should re-automate though the third-party firewall or any third-party proxy.

In the next release, I would like to see UEBA included. User entity behavior analytics is very important. Also, I would like to have the UEBA integrated with the cloud, making it accessible from any specified region. This would be very helpful for our customers.

Fortinet FortiSOAR's dashboard is not easy to understand.

I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it.