Fortinet FortiSwitch - Data Center Customer Service and Technical Support

PrideChieza
Network Security Engineer at Frampol
We've been in touch with Fortinet's technical support. We haven't been in touch in terms of the deployment of the switches, but, in general, I'd rate them nine out of ten. Most of the time, when we work with them, they find a solution to our issues. On very rare occasions, when we open a ticket, there may be a slight delay in response, which is why I didn't give them a full ten out of ten. However, we've found them to be very good and very reliable. View full review »
Chang U
IT Network, Security Engineer at a tech services company with 51-200 employees
The technical support depends on the technician's expertise. We can't choose any person in the technical support center. Sometimes they're not good. Sometimes they are good. They're almost always very good. View full review »
reviewer1149675
National Information Systems Manager at a tech services company with 51-200 employees
We've contacted technical support on several occasions. They've been fine. We have no complaints. We're satisfied with their level of service. View full review »
Find out what your peers are saying about Fortinet, Cisco, MikroTik and others in Ethernet Switches. Updated: May 2020.
420,458 professionals have used our research since 2012.
reviewer1149675
National Information Systems Manager at a tech services company with 51-200 employees
I have been in contact with Fortinet technical support several times and they seem to be good. We have had no issues with them. View full review »
Charan Rana
IT Manager at Waaree Energies Ltd
I have not been in contact with technical support regarding this solution. However, I have spoken with them about issues related to a Fortinet Firewall and a VPN configuration. I found that the support was good and we were happy with it. The engineer brought us to a good resolution and it was on-time. View full review »
Find out what your peers are saying about Fortinet, Cisco, MikroTik and others in Ethernet Switches. Updated: May 2020.
420,458 professionals have used our research since 2012.