Fortinet FortiSwitch - Secure Access Customer Service and Technical Support

BrianAmenya
Systems Engineer at a tech services company with 51-200 employees
Fortinet support is fantastic, except for the morning hours. Morning hours, my time, they are very slow. I am GMT+3. Anything after three in the afternoon is very fast. The support is generally fantastic. You can call them or write to them and they always give you a solution. The KB online is on point. View full review »
Mohamed Rashwan
CEO at C-Selection Technologies
My customers may contact technical support directly at times. Usually, we will not need to. When we do have contact with them it is not very good, and we hear the same thing from our customers. They need to improve the technical support service. Right now, they take a lot of time to reply to tickets. Then, when they respond, they are not as helpful as they could be. They need to adopt a different approach to their method of responding to customers. View full review »
reviewer816639
Network Security Engineer at a tech services company with 11-50 employees
I am almost an expert on the solution, so I don't often need support. But, if you contact Fortinet, it's a bit difficult. Most of the time, they send you just links and documents to read for troubleshooting. When you contact support, you don't need documents. You want someone that can understand your problem, give a hand, and help you. I'm not impressed by the support really. View full review »
Learn what your peers think about Fortinet FortiSwitch - Secure Access. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.
Mohamed Rashwan
CEO at C-Selection Technologies
I think the technical support is quite good although we don't have much contact with them. View full review »
GalFuchs
Technical Support Engineer at Point PC
I can't really answer this question because we've never had to use technical support. View full review »
Yousef Altaj
Tech Manager at Global tec
Technical support is good. View full review »
Learn what your peers think about Fortinet FortiSwitch - Secure Access. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.