Fortinet FortiWeb Customer Service and Technical Support

FrtiWeb677
System Engineer at a tech services company with 11-50 employees
We haven't had any technical issues, because it was designed as specified in the documentation. I know we have local support, so if there is an issue we can call and escalate the call to get the support if there is a problem. We are within the warranty service period, so from this side, we are comfortable with this solution. View full review »
E Beernink
Netwerk and Security Specialist at a healthcare company with 501-1,000 employees
The technical support is very good. View full review »
reviewer845136
IT Infrastructure Manager with 201-500 employees
We have needed minimal support for the solution. The support has been okay. View full review »
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
419,536 professionals have used our research since 2012.
reviewer1217868
Information security at a financial services firm with 1-10 employees
Fortinet support is very good. View full review »
Li Kien Lee
Network Engineer at a tech services company with 201-500 employees
The technical support is very good and they are fast to respond. View full review »
Fortweb677
SE at a tech vendor with 11-50 employees
Fortinet has had some rough times. When they started expanding a bit, they completely screwed up their support system. The support had no clue what they were doing except just asking dumb questions. Now is bit different since Fortinet consolidated their support but still you need to pass L1 support quickly. View full review »
RafigFeizullayev
Head of Security systems department at Zerde Business Solutions
Any problems that our customers have, they first call me and I support them. If I can't solve a problem I create a ticket. This happens very rarely. Their technical support is very good because they always help me. View full review »
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
Their technical support is good. View full review »
reviewer1217289
Manager at a government with 201-500 employees
The technical support is okay and I am satisfied with it. View full review »
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
419,536 professionals have used our research since 2012.