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AC
Co-founder at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Excellent Fortinet family product integration, stable , and good support

Pros and Cons

  • "One of the big advantages of using Fortinet FortiWeb is all the Fortinet family solutions use the same user interface and logic. This makes it easy to use, configure, manage, and understand if you have used one of their solutions before or are wanting to implement other Fortinet solutions in the future. Additionally, all Fortinet solutions can be managed with one application called FortiManager."
  • "The solution could improve by providing more integration with solutions other than the Fortinet family."

What is our primary use case?

Fortinet FortiWeb can be used to protects business-critical web applications from attacks or vulnerabilities.

What is most valuable?

One of the big advantages of using Fortinet FortiWeb is all the Fortinet family solutions use the same user interface and logic. This makes it easy to use, configure, manage, and understand if you have used one of their solutions before or are wanting to implement other Fortinet solutions in the future. Additionally, all Fortinet solutions can be managed with one application called FortiManager.

What needs improvement?

The solution could improve by providing more integration with solutions other than the Fortinet family.

For how long have I used the solution?

I have been using Fortinet FortiWeb for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Fortinet FortiWeb is scalable.

We have had approximately five customers using this solution.

How are customer service and support?

The technical support has been good in my experience.

How was the initial setup?

The installation of Fortinet FortiWeb is straightforward. The time it takes to do the installation depends on the environment of the customer and if there are any additional configurations needed. However, a typical basic installation takes approximately one hour.

What about the implementation team?

We use one engineer that does the maintenance of the solution.

What other advice do I have?

The solution can be deployed on-premise and on the cloud. We have been working with governments in Turkey and they tend not to trust their data on the cloud and choose on-premise deployments. However, many companies here are moving to the cloud.

I would recommend this solution to others.

I rate Fortinet FortiWeb a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PK
Jr. Engineer at a computer software company with 5,001-10,000 employees
Real User
Top 5
Easy to install and maintain, with good technical support

Pros and Cons

  • "It is easy to install and to maintain."
  • "In terms of performance, it needs to be more robust."

What is our primary use case?

The primary use case of this solution is for security, on the periphery for the VPN.

What is most valuable?

It is easy to install and to maintain.

What needs improvement?

We are considering an upgrade to our firewall because our current version is not compatible with our FortiAnalyzer. As there is an incompatibility, we have been advised by Fortinet that an upgrade is necessary to avoid issues.

We believe this product will become obsolete.

It needs to better integrate with other platforms.

In terms of performance, it needs to be more robust. During the lockdown, we are connecting to a VPN and the connection should be faster, there should be RAM or more hardware. Also, it should include security features.

For how long have I used the solution?

I have been using Fortinet FortiWeb for two years.

What do I think about the stability of the solution?

This solution is stable and w have had no issues with its stability.

What do I think about the scalability of the solution?

It's a scalable product and we have plans to use it in the future.

We have approximately 1000 users in our organization.

How are customer service and technical support?

We are satisfied with technical support, we have not had any issues.

How was the initial setup?

The initial setup was straightforward, it was easy.

There were no issues and it was deployed in six months.

We have a team of 20 providing the IT infrastructure, including switching, firewalls, and maintenance.

What other advice do I have?

We have been using Fortinet for four years and internally we are using Cisco.

We would certainly recommend this product.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ZM
Solutions Architect at a computer software company with 5,001-10,000 employees
Real User
Top 5
A reliable solution with good ability for configuring multiple policies for different requirements

Pros and Cons

  • "The ability to configure multiple policies for different requirements is a strong feature of Fortinet FortiWeb."
  • "They can introduce a scaled-down version for the SMB market. It would be very competitive in the environment."

What is our primary use case?

I am more on the design side. The use case depends on what a customer requires in terms of web protection. We mostly use it for reverse proxy and load balancing.

What is most valuable?

The ability to configure multiple policies for different requirements is a strong feature of Fortinet FortiWeb.

What needs improvement?

They can introduce a scaled-down version for the SMB market. It would be very competitive in the environment.

For how long have I used the solution?

I have been using Fortinet FortiWeb for two or three years.

What do I think about the stability of the solution?

It is stable. You obviously need to assign and write configurations correctly.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

Every response from Fortinet is quite good and according to their SLAs.

How was the initial setup?

I don't get involved in implementation and installation.

What's my experience with pricing, setup cost, and licensing?

It is not a cheap product. It is not like a Linux or a Genex that you can deploy. It is a hardware appliance, and it is built for a specific reason and reliability.

It is an enterprise-class solution. You wouldn't find an SMB investing in something like this.

What other advice do I have?

I would recommend this solution to others if they can afford it. We plan to continue using this solution. It is a good solution, and the customers are quite happy using it. 

I would rate Fortinet FortiWeb a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Thameem Ansari
Senior solution architect at a comms service provider with 51-200 employees
Real User
Top 5Leaderboard
Straightforward to set up, quick to deploy, and easy to maintain

What is our primary use case?

The primary use case of this solution is to protect web applications, and stop attacks.

What is most valuable?

The most valuable feature of this solution is Fail-Open.

What needs improvement?

Troubleshooting features could be incorporated with this solution. The reporting could be optimized.

For how long have I used the solution?

I have been using this solution for three years. We are using the latest version.

What do I think about the stability of the solution?

The stability is okay, sometimes. It could be more stable.

What do I think about the scalability of the solution?

In terms of scalability, I have faced some challenges. We have 50 users in our organization.

How are customer service and technical support?

Technical support…

What is our primary use case?

The primary use case of this solution is to protect web applications, and stop attacks.

What is most valuable?

The most valuable feature of this solution is Fail-Open.

What needs improvement?

Troubleshooting features could be incorporated with this solution.

The reporting could be optimized.

For how long have I used the solution?

I have been using this solution for three years.

We are using the latest version.

What do I think about the stability of the solution?

The stability is okay, sometimes. It could be more stable.

What do I think about the scalability of the solution?

In terms of scalability, I have faced some challenges.

We have 50 users in our organization.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

Previously, I did not use another solution.

How was the initial setup?

The initial setup was straightforward.

It takes less time to deploy compared with other competitors.

One person is enough to maintain this solution.

What about the implementation team?

We did not use an integrator or reseller. I completed the deployment and implementation.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I plan to continue with my usage of this solution in the future. It's a good product, but if they could better the stability, it would be great.

I would rate Fortinet FortiWeb an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
RR
Jefe de Venta Especialista de Seguridad Informatica at a tech services company with 51-200 employees
Real User
Top 20
Stable and the support in Peru is good

What is our primary use case?

We are a solution provider and I work in the sales team. We resell the Fortinet brand, including the firewall and other solutions. I have experience with both using and configuration of Fortinet products.

What needs improvement?

We have had problems with deployments where we've had to contact technical support to resolve them.

For how long have I used the solution?

I have been working with Fortinet FortiWeb for five or six years.

What do I think about the stability of the solution?

FortiGate is a stable product.

How are customer service and technical support?

I have a good relationship with the support teams in Peru, and we are well-supported. We have not needed support to assist with deployment, but we have worked with them for…

What is our primary use case?

We are a solution provider and I work in the sales team. We resell the Fortinet brand, including the firewall and other solutions.

I have experience with both using and configuration of Fortinet products.

What needs improvement?

We have had problems with deployments where we've had to contact technical support to resolve them.

For how long have I used the solution?

I have been working with Fortinet FortiWeb for five or six years.

What do I think about the stability of the solution?

FortiGate is a stable product.

How are customer service and technical support?

I have a good relationship with the support teams in Peru, and we are well-supported.

We have not needed support to assist with deployment, but we have worked with them for troubleshooting problems.

Which solution did I use previously and why did I switch?

I am familiar with solutions from other vendors, but the majority of my knowledge is of Fortinet products.

How was the initial setup?

We have not had any problems with deployment.

What about the implementation team?

We have a network team that deploys this solution for different clients. We have three engineers in charge of deployment and maintenance.

What other advice do I have?

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SI
Manager at a government with 201-500 employees
Real User
Top 20
Good security and technical support, but more report templates should be available

What is most valuable?

The most valuable features are support and security.

What needs improvement?

More templates should be made available for reporting. I would like to see more improvements with respect to threat intelligence.

For how long have I used the solution?

I have been using Fortinet FortiWeb for a few years.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

Scalability is good. We have more than 1,000 users.

How are customer service and technical support?

The technical support is okay and I am satisfied with it.

How was the initial setup?

The initial setup is straightforward and the deployment can be completed within a couple of hours.

What other advice do I have?

What is most valuable?

The most valuable features are support and security.

What needs improvement?

More templates should be made available for reporting.

I would like to see more improvements with respect to threat intelligence.

For how long have I used the solution?

I have been using Fortinet FortiWeb for a few years.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

Scalability is good. We have more than 1,000 users.

How are customer service and technical support?

The technical support is okay and I am satisfied with it.

How was the initial setup?

The initial setup is straightforward and the deployment can be completed within a couple of hours.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AP
Sales Specialist-Network Solutions at a tech vendor with 51-200 employees
Reseller
Top 20
Affordable and stable high-end product

What is our primary use case?

I'm using FortiWeb as a web-based firewall.

What needs improvement?

FortiGate could be improved on the security end because we've had some incidents with the customer. Otherwise, there is no problem. 

What do I think about the stability of the solution?

FortiWeb is stable.

What do I think about the scalability of the solution?

For scalability, I rate FortiWeb nine out of 10. There's a little room for improvement there.

How are customer service and support?

Fortinet customer support is good. 

What's my experience with pricing, setup cost, and licensing?

FortiWeb offers a good price for the marketplace. In the Sri Lankan market, it's hard to find high-end products that can match FortiWeb's pricing. For high-end solutions, the price is…

What is our primary use case?

I'm using FortiWeb as a web-based firewall.

What needs improvement?

FortiGate could be improved on the security end because we've had some incidents with the customer. Otherwise, there is no problem. 

What do I think about the stability of the solution?

FortiWeb is stable.

What do I think about the scalability of the solution?

For scalability, I rate FortiWeb nine out of 10. There's a little room for improvement there.

How are customer service and support?

Fortinet customer support is good. 

What's my experience with pricing, setup cost, and licensing?

FortiWeb offers a good price for the marketplace. In the Sri Lankan market, it's hard to find high-end products that can match FortiWeb's pricing. For high-end solutions, the price is always extremely high. 

What other advice do I have?

I rate FortiWeb nine out of 10. I would recommend it.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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