Freshdesk Reviews

4.7 out of 5 stars
 (3)
4893c575 bcc5 484e b3de d7edbae89800 avatar?1447253165
Real User
Operations Manager at a retailer with 51-200 employees
Feb 15 2017

What is most valuable?

Freshdesk works out great for us because it can be accessed from anywhere where there's an internet connection. Because we use it as our own, and our partner's (that we fulfill orders for) customer service help desk, it has been a great and... more»

How has it helped my organization?

We were able to create numerous different help desks with graphic layouts matching our customers websites. Freshdesk allows us to act on behalf of different companies without their customers knowing about it, thanks to groups and agent... more»

What needs improvement?

Freshdesk has got an option where Facebook and Twitter posts can be transferred into the ticketing system. At the moment, we do not find it useful because it simply cannot pick the relevant customer service enquiries, it creates a ticket with... more»
82224efe efb1 4141 a339 45a2fb8539d3 avatar?1446803386
Real User
Business Development Executive at Overcart
Aug 24 2017

What do you think of Freshdesk?

Valuable Features The most valuable features for us are the email and social media ticketing functions. Both emails and social media conversations can automatically be turned into tickets. • Improvements to My Organization We're able to respond to customer inquiries much faster and with better information. • Room for Improvement It's a heavy app with lots of APIs, third-party integrations, etc. They should make it lighter. • Use of Solution I have been using it for 10 months. • Deployment Issues No issues with deployment as of now. • Stability Issues No issues with stability as of now. • Scalability Issues No issues with scalability as of now. • Customer Service and Technical Support Customer Service: 8/10 Technical Support: 8/10 • Previous...
Crm customer engagement centers report from it central station 2018 04 07 thumbnail
Find out what your peers are saying about Freshworks, Microsoft, Astute Solutions and others in CRM Customer Engagement Centers.
265,288 professionals have used our research since 2012.
C582cd45 333b 4fd4 9e1f e392d06f1557 avatar
Real User
Customer Relations Advisor at a tech vendor with 51-200 employees
Jul 07 2016

What is most valuable?

* Email/ticket handling. * Custom email server option. * Knowledge base framework is really good, but not quite as customizable visually as Zendesk. * Also, the Freshdesk API is so powerful... We can do basically anything we can think when it... more»

How has it helped my organization?

Our customer service is built around it, and has been for years. We've grown with it, so it's hard to say how it "improved" our operations. It's all we've known. I'd hate to be without it.

What needs improvement?

Localization needs to be implemented. No option for other languages at this point in the knowledge bases. Customer service used to be fantastic, but seems to be slipping a bit as they grow larger. Still good though.

Articles

User Assessments By Topic About Freshdesk

Crm customer engagement centers report from it central station 2018 04 07 thumbnail
Find out what your peers are saying about Freshworks, Microsoft, Astute Solutions and others in CRM Customer Engagement Centers.
265,288 professionals have used our research since 2012.

Freshdesk Questions

Freshdesk Projects By Members

Freshdesk Consultants

What is Freshdesk?

Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Freshdesk customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Vendor 28818 screenshot 1524331254
BUYER'S GUIDE
Not sure which CRM Customer Engagement Centers solution is right for you?

Download our free CRM Customer Engagement Centers Report and find out what your peers are saying about Freshworks, Microsoft, Astute Solutions, and more!
Crm customer engagement centers report from it central station 2018 04 07 thumbnail

Sign Up with Email