Freshdesk Competitors and Alternatives

Read reviews of Freshdesk competitors and alternatives
ServiceNow
Consultant
Senior Specialist at a tech services company with 10,001+ employees
Nov 27 2016

What do you think of ServiceNow?

Valuable Features Highly Customizable, Easy to integrate with third party applications, Configurable with little knowledge, Appealing UI, Automates processes. • Improvements to My Organization By automating processes it has increased efficiency and productivity. As it was easy to understand customers easily adopted it. • Room for Improvement A global search should be present OOB which can locate anything in the system like any piece of code or any sys id or any record so that we don't have to goto to each module for searching it. • Use of Solution More than 4 years. • Deployment Issues No. • Stability Issues No. Very stable. • Scalability Issues No. • Customer Service and Technical Support Customer Service: Very prompt and efficient customer service....
Spiceworks
Consultant
Spiceworks Consultant at a tech services company with 501-1,000 employees
Aug 24 2017

What is most valuable?

Helpdesk and inventory are both equally valuable, and they form the true core of the product.

How has it helped my organization?

I don't have a specific organization at this time. I was a SpiceTrainer, and I helped other organizations deploy and manage their Spiceworks installations. When I began using the product, I was working for a company that had no helpdesk, and... more»

What needs improvement?

Recently, they deployed a login process that links to their online community. While I understand that change, I don't agree with it. They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login... more»
Zendesk
Real User
Customer Support/Retail Division at a Consumer Goods with 501-1,000 employees
Feb 28 2017

What is most valuable?

In Views there are lists of all unsolved tickets, recently updated tickets, pending tickets, etc. It makes it very easy for me to keep track of all the tickets.

How has it helped my organization?

I am already a very organized person but the product really does everything for you. The way it’s set up makes it very easy for agents, end-users, and administrators to use.

What needs improvement?

It would be good to be able to edit. Unfortunately, Zendesk believes that the integrity of a ticket and its comments are important. That when either party reads comments on tickets, they should be able to trust the content is unaltered form... more»

Sign Up with Email