Freshdesk Competitors and Alternatives

The top Freshdesk competitors are
  • ServiceNow
  • Zendesk
  • JIRA Service Desk
  • ManageEngine ServiceDesk Plus
  • Freshservice
Read reviews of Freshdesk competitors and alternatives
ServiceNow Logo
ServiceNow
Deepa Dokania (Srivastava)
Consultant
Senior Specialist at a tech services company with 10,001+ employees
Nov 27 2016

What do you think of ServiceNow?

Valuable Features: Highly Customizable, Easy to integrate with third party applications, Configurable with little knowledge, Appealing UI, Automates processes. • Improvements to My Organization: By automating processes it has increased efficiency and productivity. As it was easy to understand customers easily adopted it. • Room for Improvement: A global search should be present OOB which can locate anything in the system like any piece of code or any sys id or any record so that we don't have to goto to each module for searching it. • Use of Solution: More than 4 years. • Deployment Issues: No. • Stability Issues: No. Very stable. • Scalability Issues: No. • Customer Service and Technical Support: Customer Service: Very prompt and efficient customer...
Zendesk Logo
Zendesk
Marina Abarca-Hislop
Real User
Customer Support/Retail Division at a Consumer Goods with 501-1,000 employees
Feb 28 2017

What is most valuable?

In Views there are lists of all unsolved tickets, recently updated tickets, pending tickets, etc. It makes it very easy for me to keep track of... more»

How has it helped my organization?

I am already a very organized person but the product really does everything for you. The way it’s set up makes it very easy for agents,... more»

What needs improvement?

It would be good to be able to edit. Unfortunately, Zendesk believes that the integrity of a ticket and its comments are important. That when... more»

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty fair. Of course it all depends on what kind of business you’re running and how much traffic you have and of course how... more»

Which other solutions did I evaluate?

The product had been set up right before I started working at AP&G. I found out after I was hired I would be using Zendesk which of course I... more»
IVerlaek
Real User
Director at a tech services company with 1-10 employees
Feb 26 2018

What is most valuable?

Transparency of the system helps both internal and external persons involved. Statistics allow us to deploy resources... more»

How has it helped my organization?

JIRA SD releases pressure on the IT department and generates statistics. It also makes the department more transparent... more»

What needs improvement?

In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work... more»

What's my experience with pricing, setup cost, and licensing?

Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited... more»

Which other solutions did I evaluate?

We previously used CRM systems, like Vtiger CRM and SugarCRM. These are not intended for a development department.

What other advice do I have?

Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the... more»

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