Freshdesk Pricing

Alexey Timchenko - PeerSpot reviewer
Senior Vice President Information Technology at TASC Towers

Freshdesk operates on an annual subscription basis, and it is very affordable.

View full review »
ElvisHenriquez - PeerSpot reviewer
Senior Services Manager at NextCom Systems Inc

The pricing is average. We did get some deals when we subscribed to it. 

View full review »
Amit Lavi - PeerSpot reviewer
VP Customer Success at Secret Double Octopus

We pay approximately $70 per agent to use Freshdesk. We have 10 agents, which is approximately $700 or $800 per month. It is a fixed license, there are not any additional fees.

View full review »
Buyer's Guide
Freshdesk
March 2024
Learn what your peers think about Freshdesk. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
DS
Freshdesk/Zendesk Consultant at a retailer with 10,001+ employees

Basically, they offer a free support desk, however, it's really small, with only a ticketing knowledge base and some other features. The best system plan is Enterprise. It costs basically 79 Euros per agent per month when it's billed annually and 95 Euros per agent per month when it's billed monthly. This cost covers everything - routing, sandbox, audit logs - the whole omnichannel package.

In comparison, for Zendesk, the best service plan is 150 Euros per agent per month, when you are billed annually. There's a difference of about 70 Euros. Freshdesk is much more affordable.

When you want to buy the enterprise support model, then you can talk to the Sales guys about if the price can be lowered. 

View full review »
AA
SAP-Program Manager at Axium Packaging

The price could be better, but it's okay. Compared to ServiceNow and JIRA, Freshworks offers a competitive price. There are also additional licensing costs because you need Microsoft Outlook. Each new email account costs around $15 to $19.

View full review »
Salman Naeem - PeerSpot reviewer
Assistant Manager at a tech vendor with 51-200 employees

The pricing is pretty manageable and acceptable. For the powerful tool that it is, the pricing is justified.

View full review »
FR
Head of HR and Training at ProSpark

I don't know much about Freshdesk's pricing since my managing director was the one who purchased the solution.

View full review »
Jovana Pavlovic - PeerSpot reviewer
Senior Back Office Manager at a financial services firm with 51-200 employees

I'm not familiar with the pricing aspect of the product.

View full review »
DB
Application Manager at a retailer with 10,001+ employees

We use a licensing model only so we pay for the number of agents we have configured in the system only. 

View full review »
BW
Business Systems Analyst at a transportation company with 5,001-10,000 employees

We use a combination of Freshdesk, Freshservice, and Freshchat. We use the whole suite. Weirdly enough, we pay more for Freshdesk than we do for Freshservice. I would rate it a three out of five in terms of pricing.

You can get different bundles, and you can always move to different plans that are standard. Freshservice can go anywhere from $19 up to $120 per agent, per month. There is such a wide range, and it is very customizable to your needs.

View full review »
SW
Director of IT at a wholesaler/distributor with 51-200 employees

It was definitely not expensive. It was two grand or maybe three grand total for a year.

It has just straight and simple standard licensing fees. There is no additional fee.

View full review »
ON
Product Manager at RelianceHealth

One of the issues we are looking into is the cost. As we keep on expanding, it means that we will need more licenses. Currently, that would blow our budget. That's the main concern right now because the cost is very expensive.

Aside from the license, we have chatbot conversation costs.

View full review »
Alexey Timchenko - PeerSpot reviewer
Senior Vice President Information Technology at TASC Towers

For us, the solution is free to use. We do not need to pay for something bigger. If we want more functionality, it will cost us more. 

View full review »
PV
Operations Manager at Instant Travel

I think the pricing is fair. I don't think it's cheap, but I also don't think it's too expensive. It was one of the best values for your money that we found when we were checking the possibilities of substituting the old CRM tool.

I think there is also a monthly fee, and if we want to have more features, we would have to also scale up the license.

View full review »
KR
Asst. Vice President at a performing arts with 1,001-5,000 employees

I would say Freshdesk is competitive compared to other products on the market. 

View full review »
it_user339399 - PeerSpot reviewer
Operations Manager at a retailer with 51-200 employees

There are obviously fees for using it, but it is definitely worth it. You pay for every agent using it which is a fair fee.

View full review »
Buyer's Guide
Freshdesk
March 2024
Learn what your peers think about Freshdesk. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.