The most valuable features are the ITIL compliance and billing. You can record the hourly rate and how much time is spent on each ticket, along with the technician that worked on it. All of the ManageEngine products have mobile… more »
What needs improvement?
There is no cloud-based version and it would be helpful if it were available. Insurance and banking features need to be improved.
What's my experience with pricing, setup cost, and licensing?
The licensing fees depend on different criteria, including options and sizing.
What other advice do I have?
I would rate this solution an eight out of ten.
Which other solutions did I evaluate?
I evaluated Freshservice and I found ManageEngine to be better for customers who want a simpler interface.