Freshservice Competitors and Alternatives

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User at a consultancy with 10,001+ employees
Dec 14 2017

What do you think of ServiceNow?

Primary Use Case Microsoft and Oracle Software tracking and management. • Improvements to My Organization Maintains a real-time view of license position.  Compies with contract terms to avoid penalties and the impact that an audit can have on day-to-day activity  Identifies better ways to license software or eliminate unused software to save money and maintain a choice between buying more licenses or reclaiming licenses to stay within compliance.  • Valuable Features Oracle and Microsoft license software catalog.  • Room for Improvement Needs additional software titles and easier normalization. • Use of Solution Trial/evaluations only.
Real User
Analysis Manager at a tech services company with 11-50 employees
Jan 17 2018

What do you think of JIRA Service Desk?

Primary Use Case Service Desk and implementing typical ITIL processes (change, incident, problem, support management, etc.). • Improvements to My Organization Allowing customized processes for our service contracts. Reporting and easy export to Excel spreadsheets, or similar. • Valuable Features Code available Emails for groups Usability  Bang for the buck (in small and mid-size organizations) • Room for Improvement SaaS version for large organizations (more than 2000 users) is not available. Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS. • Use of Solution One to three years.
Real User
Operations Manager at a retailer with 51-200 employees
Feb 15 2017

What is most valuable?

Freshdesk works out great for us because it can be accessed from anywhere where there's an internet connection. Because we use it as our own, and our partner's (that we fulfill orders for) customer service help desk, it has been a great and... more»

How has it helped my organization?

We were able to create numerous different help desks with graphic layouts matching our customers websites. Freshdesk allows us to act on behalf of different companies without their customers knowing about it, thanks to groups and agent... more»

What needs improvement?

Freshdesk has got an option where Facebook and Twitter posts can be transferred into the ticketing system. At the moment, we do not find it useful because it simply cannot pick the relevant customer service enquiries, it creates a ticket with... more»

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