Freshservice Competitors and Alternatives

The top Freshservice competitors are
  • ServiceNow
  • Freshdesk
  • JIRA Service Desk
Read reviews of Freshservice competitors and alternatives
ServiceNow Logo
Troy McL
National IT Asset Management Lead at a consultancy with 10,001+ employees
Apr 17 2018

What is most valuable?

The value of features has changed with each release. Initially I was impressed with the automation capability. Now, the look and feel is a valuable benefit for adoption. The most recent addition of SAM Premium is a game changer for many... more»

How has it helped my organization?

I like the ease of use of the ServiceNow platform. We have used ServiceNow for HR case management, IT Asset Management, IT Service Management, and custom business applications

What needs improvement?

I would like to see Advanced Intelligent Automation. I can't wait to see how ServiceNow continues to build out the automation capability with things like RPA, OCR, and even machine learning capabilities to help make giant steps forward in the... more»
Freshdesk Logo
Harshit Pahuja
Real User
Business Development Executive at Overcart
Aug 24 2017

What do you think of Freshdesk?

Valuable Features: The most valuable features for us are the email and social media ticketing functions. Both emails and social media conversations can automatically be turned into tickets. • Improvements to My Organization: We're able to respond to customer inquiries much faster and with better information. • Room for Improvement: It's a heavy app with lots of APIs, third-party integrations, etc. They should make it lighter. • Use of Solution: I have been using it for 10 months. • Deployment Issues: No issues with deployment as of now. • Stability Issues: No issues with stability as of now. • Scalability Issues: No issues with scalability as of now. • Customer Service and Technical Support: Customer Service: 8/10 Technical Support: 8/10 •...
Marc Isern Barbat
Real User
Analysis Manager at a tech services company with 11-50 employees
Jan 17 2018

What do you think of JIRA Service Desk?

Primary Use Case: Service Desk and implementing typical ITIL processes (change, incident, problem, support management, etc.). • Improvements to My Organization: Allowing customized processes for our service contracts. Reporting and easy export to Excel spreadsheets, or similar. • Valuable Features: Code available Emails for groups Usability  Bang for the buck (in small and mid-size organizations) • Room for Improvement: SaaS version for large organizations (more than 2000 users) is not available. Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS. • Use of Solution: One to three years.

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