Freshservice Alternatives and Competitors

Get our free report covering ServiceNow, Atlassian, ManageEngine, and other competitors of Freshservice. Updated: October 2020.
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Read reviews of Freshservice alternatives and competitors

Real User
Pre-Sales Engineer at a tech services company with 11-50 employees
Nov 23 2019

What is most valuable?

The most valuable features are the ITIL compliance and billing. You can record the hourly rate and how much time is spent on each ticket, along with the technician that worked on it. All of the ManageEngine products have mobile… more »

What needs improvement?

There is no cloud-based version and it would be helpful if it were available. Insurance and banking features need to be improved.

What's my experience with pricing, setup cost, and licensing?

The licensing fees depend on different criteria, including options and sizing.

What other advice do I have?

I would rate this solution an eight out of ten.

Which other solutions did I evaluate?

I evaluated Freshservice and I found ManageEngine to be better for customers who want a simpler interface.
Get our free report covering ServiceNow, Atlassian, ManageEngine, and other competitors of Freshservice. Updated: October 2020.
442,517 professionals have used our research since 2012.