The integration was done in-house. 

We did it in-house with some of the initial onboarding direct from Fresh.

We didn't need a consultant or any type of expert in order to handle the implementation. We handled everything ourselves.

In the initial base setup, there was just me and another person. When it came to the rollout, we were up to about six different project managers, and there were a couple of integration people. There were probably 10 people all up. 

We also had API integration. We worked with an integrating company to do that. 

In terms of maintenance, there are definitely patches that come through all the time, but that tended to be managed through the support area. I wouldn't have as much visibility on that side.

I implemented the solution as a consultant for one of my clients, so it was a mixture of in-house IT resources and vendor assistance.

We used an in-house team with the support of an implementation partner.

I installed the solution with assistance from a coworker. 

A team of seven technicians provide ongoing maintenance such as adding users or groups. 

We started off handling the setup in-house and then brought in a third party to assist us. 

It was implemented in-house. There are three of us who work on this and the intranet full-time. It is a combo role, and then I have two people on my team. They just added intranet to my role. So, it takes three of us just to make sure that we can support because we have so many different types of teams, but a smaller team wouldn't need as many. 

They kind of just go over different features, and they do offer professional services, which I believe are a bit pricey. I have pretty much been figuring it on my own and reading up on my own to figure out how to do it.

I also take care of its maintenance. Technically, the backend stuff is handled by Freshservice themselves because it is a SaaS-based service. I just kind of handle administration of user accounts as well as the administration of the user interface and some of the different features, but the actual server is somewhere on Amazon. I'm guessing it is an Amazon Web Services server somewhere, and Freshservice is managing it.

As I wasn't at the company for the initial setup, I'm not sure if a third-party was used during deployment. My understanding is we don't have an intermediary.

Freshservice requires little maintenance. 

We used a reseller team. 

We implemented it in-house. Implementation was very straightforward and intuitive.

We had help from Freshservice for the implementation.

We deployed Freshservice ourselves. My advice is pretty simple: take a look at the documentation.