Freshservice Primary Use Case

Cesar Quiroz
CIO at Grupo Kasto
We're primarily using the solution for incident management. We use it for ticketing for end-users. We are using also all the functionality around change management, release management, and this year we implement project management and software license management. We also make use of the analytics. View full review »
Network Analyst at a real estate/law firm with 1-10 employees
We use it for IT help desk purposes and tracking the inventory. Specifically, we use it to do ticketing for the end users to handle IT requests. View full review »
Find out what your peers are saying about Freshworks, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2021.
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