Freshservice Reviews

Filter by:Reset all filters
industry
Filter Unavailable
Company Size
Filter Unavailable
Job Level
Filter Unavailable
rating
Filter Unavailable
Reseller
Presales Engineer at a tech services company with 51-200 employees
Feb 22 2017

What is most valuable?

The most valuable aspect of the solution is the user experience. Indeed, it's pretty simple to use, mobile-friendly, and nicer than many helpdesk solutions. Moreover, agents and requesters can use the Freshservice iOS/Android app to interact... more»

How has it helped my organization?

It's allowed us to have a better management of our processes, including new-employee hires, device management, and equipment loan to customers and prospects.

What needs improvement?

We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has.
User
Student with 11-50 employees
Feb 27 2018

What do you think of Freshservice?

Primary Use Case To provide incident management for external customers and change management services for SaaS implementation. • Improvements to My Organization The tool is an easy, off-the-shelf product which allowed us to decommission our in-house system. It allowed the development team to concentrate on the client’s requirements instead.  • Valuable Features The key feature was the incident management. It recorded and supported most of the client's details. • Room for Improvement The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents. • Use of Solution One to three years.

Articles

User Assessments By Topic About Freshservice

Find out what your peers are saying about Freshworks, ServiceNow, Samanage and others in Help Desk Software.
288,343 professionals have used our research since 2012.

Freshservice Questions

Freshservice Projects By Members

Freshservice Consultants

What is Freshservice?

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important – exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Freshservice customers

Sinclair Broadcast Group

Western Carriers

Judson University

Golf Canada

Travix

Proxama

Paymentez

Ready Auto Transport

BUYER'S GUIDE
Not sure which Help Desk Software solution is right for you?

Download our free Help Desk Software Report and find out what your peers are saying about Freshworks, ServiceNow, Samanage, and more!

Sign Up with Email