Freshservice Stability

Tim Guilder - PeerSpot reviewer
Head of Production Technology at ITV

The solution has performed perfectly for us. The Google search powered engine has always been extremely quick to return results. We've always found it to be very reliable and it's a good fit.

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Eslam Adel - PeerSpot reviewer
Senior IT Service Delivery Specialist at Toshiba elaraby egypt

It is 80% stable. Some users face issues in Chrome and Firefox. So, we sometimes have to be involved with the users to check.

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Bijoykrishna Das - PeerSpot reviewer
Analyst at Ametek India

We have faced some stability issues, which were fixed by the actual service team pretty quickly. I rate the stability a seven out of ten. 

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Buyer's Guide
Freshservice
April 2024
Learn what your peers think about Freshservice. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,847 professionals have used our research since 2012.
EM
Lead Enterprise Support Technician at a retailer with 1,001-5,000 employees

The stability is pretty solid. We've never had major outages or any workflow issues that weren't caused by an administrative error. It's been pretty stable as far as a ticketing platform is concerned.

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Curtis Braun - PeerSpot reviewer
Principal Consultant at Advc8 Consulting

We've had no issues with stability or downtime at all.

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DB
CX Team at Padah Solutions

The tool is stable.

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CQ
CIO at Grupo Kasto

The stability of the solution is quite good. We don't have crashes. It doesn't freeze. there aren't bugs or glitches. It's reliable.

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Mark Freemantle - PeerSpot reviewer
Head of PMO at University of Utah Hospital

I didn't see any real issues with it. I was there for about nine months, and I might have seen two outages in that time. I also didn't see any performance issues coming through on that.

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GeorgeMartin - PeerSpot reviewer
Director and Owner at Innovo Limited

The tool is highly stable; we've never had any outages or downtime. Freshworks employs a continuous delivery method with Freshservice, so new releases and updates are integrated seamlessly as they are released. There is no impact on the end-users or the agents, so the solution is very stable.

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SN
Senior IT professional at a financial services firm with 51-200 employees

Freshservice's stability is good - it'll take whatever you throw at it.

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AE
Senior Information Technology System Administrator at a insurance company with 1,001-5,000 employees

The solution is stable. 

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BW
Business Systems Analyst at a transportation company with 5,001-10,000 employees

The uptime is fantastic. We very rarely have any issues with anything going down. Sometimes, it randomly slips into Arabic, which is weird, but it only happens to one user. So, I don't know what the user is doing. After refresh, it goes away. It might be a user problem.

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NM
Managing Director at Kyxis Technologies

The product is stable as it has not crashed.

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PaulAlexander - PeerSpot reviewer
Service Management Tool Consultant at FSP

It is a stable solution. My company hasn't faced any problems with the solution.

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RV
Infrastructure Architect -Application Dynamics at Kyndryl

The solution is in the cloud and very stable. there are no bugs or glitches. 

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MA
IT Project Team Leader

The solution is stable and reliable. There are no bugs or glitches. We can look at the reports to see if there are any services that have been delayed and get to the reason why. Everything is very clear. 

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BJ
Senior Helpdesk at a non-profit with 51-200 employees

The only hiccups I've seen are due to having integrated with Okta. We've run into some problems with the Okta integration, but that's because they're different systems, and whenever you're dealing with APIs trying to manage the connection between services, you do run into issues.

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ES
IT Project Manager at a computer software company with 10,001+ employees

I haven't heard of issues with bugs or glitches. It's my understanding that it is stable and reliable.

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TG
IT manager at Action Tesa

Freshservice is stable.

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RL
Information manager

Freshservice's stability is good.

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JV
Director de Servicios Profesionales at a tech services company with 11-50 employees

We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions. 

I understand since this is a solution for a different segment in the market, it should work well because you don't have to import a huge amount of data. You usually have to work with small to medium-sized chunks of data and there should be no problem. However, if you're trying to import a huge amount of data, it's is going to get stuck.

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NP
Network Analyst at a real estate/law firm with 1-10 employees

It is stable. It doesn't have any outage or governance issues.

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it_user364146 - PeerSpot reviewer
Head of IT Services at a financial services firm with 501-1,000 employees

It's been stable and we've had no issues with instability.

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TA
Infrastructure Management at a financial services firm with 51-200 employees

Freshservice has been highly stable.

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it_user375165 - PeerSpot reviewer
Sr. IT Business Analyst at a healthcare company with 51-200 employees

We've had no issues with stability.

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MC
Consultant at a tech services company with 51-200 employees

We haven't seen many problems. I'm on a list to be notified of any service outages. It happens maybe once a year, so Freshservice is stable. 

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it_user425172 - PeerSpot reviewer
Presales Engineer at a tech services company with 51-200 employees

The stability is good and just as it should be. We haven't had any issues with instability.

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Buyer's Guide
Freshservice
April 2024
Learn what your peers think about Freshservice. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,847 professionals have used our research since 2012.