Freshservice Use of Solution

Tim Guilder - PeerSpot reviewer
Head of Production Technology at ITV

I've been using this solution for around six years. 

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Eslam Adel - PeerSpot reviewer
Senior IT Service Delivery Specialist at Toshiba elaraby egypt

I have been using it as a requester for five years, and I have been using it as an admin for one year.

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Bijoykrishna Das - PeerSpot reviewer
Analyst at Ametek India

I have been using Freshservice for three years.

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Buyer's Guide
Freshservice
April 2024
Learn what your peers think about Freshservice. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,319 professionals have used our research since 2012.
EM
Lead Enterprise Support Technician at a retailer with 1,001-5,000 employees

I've been using the solution for about four years now. 

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Curtis Braun - PeerSpot reviewer
Principal Consultant at Advc8 Consulting

I've been using the solution for about two years. 

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DB
CX Team at Padah Solutions

I have been using the solution for three years.

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CQ
CIO at Grupo Kasto

We started using the solution 36 months ago. It's probably been close to three years.

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Mark Freemantle - PeerSpot reviewer
Head of PMO at University of Utah Hospital

I used it in my previous role at another organization. I was there working on Freshservice for about seven months, and I was working with it a few times a week in various capacities. The last I worked with it would be in February.

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GeorgeMartin - PeerSpot reviewer
Director and Owner at Innovo Limited

I have been using Freshservice for just over a year. 

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SN
Senior IT professional at a financial services firm with 51-200 employees

I've been using Freshservice for just under a year.

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AE
Senior Information Technology System Administrator at a insurance company with 1,001-5,000 employees

I have been using the solution for one year. 

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CA
Director Of Technology Services at a comms service provider with 11-50 employees

I've used the solution for about a year. 

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BW
Business Systems Analyst at a transportation company with 5,001-10,000 employees

I have been using it for about two years. 

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NM
Managing Director at Kyxis Technologies

I have been using Freshservice officially for almost 4 months due to a management contract. But my acquaintance with the software goes back over a year because my technical team has been using it on the recommendation of my technical manager.

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PaulAlexander - PeerSpot reviewer
Service Management Tool Consultant at FSP

I have been using Freshservice for about six months. My company is a customer of Freshservice.

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RV
Infrastructure Architect -Application Dynamics at Kyndryl

I used the solution about six months ago at my previous company.

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MA
IT Project Team Leader

I've used the solution for about two years or so. 

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BJ
Senior Helpdesk at a non-profit with 51-200 employees

I've been using it for the past almost four years.

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ES
IT Project Manager at a computer software company with 10,001+ employees

We've been using the company for two years. 

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TG
IT manager at Action Tesa

I have been using Freshservice for approximately four years.

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RL
Information manager

I've been using Freshservice for almost two years.

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JV
Director de Servicios Profesionales at a tech services company with 11-50 employees

I have been using Freshservice for a short time.

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NP
Network Analyst at a real estate/law firm with 1-10 employees

I have been using this solution for about a year.

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it_user364146 - PeerSpot reviewer
Head of IT Services at a financial services firm with 501-1,000 employees

I've used it since February 2015.

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TA
Infrastructure Management at a financial services firm with 51-200 employees

I have been using Freshservice for three years.

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MC
Consultant at a tech services company with 51-200 employees

I've worked with Freshservice for about a year. 

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it_user821031 - PeerSpot reviewer
Student with 11-50 employees
One to three years. View full review »
Buyer's Guide
Freshservice
April 2024
Learn what your peers think about Freshservice. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,319 professionals have used our research since 2012.