Freshservice Valuable Features

Cesar Quiroz
CIO at Grupo Kasto
The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive. View full review »
reviewer848847
Network Analyst at a real estate/law firm with 1-10 employees
We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system. View full review »
Find out what your peers are saying about Freshworks, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2021.
456,812 professionals have used our research since 2012.