Freshservice Valuable Features

Rodolphe Malaguti
Presales Engineer at a tech services company with 51-200 employees
The most valuable aspect of the solution is the user experience. Indeed, it's pretty simple to use, mobile-friendly, and nicer than many helpdesk solutions. Moreover, agents and requesters can use the Freshservice iOS/Android app to interact with Freshservice and to follow their tickets and service requests. View full review »
Timothy Ellis
Student with 11-50 employees
The key feature was the incident management. It recorded and supported most of the client's details. View full review »

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