The solution could be improved if it included a payroll system, to be a completely 360 degrees HR solution. Besides payroll, everything else HR related is handled in Freshworks. It would also be great to centralize all the data for potential candidates who are in our talent tool and to be able to search this pool by specific criteria such as skills and experience.

We evaluate our personnel in order to consider them for promotions and salary raises. However, this process is completely manual and requires us to dig into their entire history to consider when their last raise and promotion was, for example. It would be really valuable if this process could be made simpler using this solution, especially for large teams and to include reporting functionality related to this data. 

In the beginning, I was having a hard time learning the software because I was using it on a remote basis. Of course, I used some YouTube videos and other online resources to get by, but for me personally, I learn a bit more easily when the training is done in-person. I had to work double time just on the learning part of it, so I would say that Freshteam could do with better training resources.

If there were better training available, it would have made things much easier for me because when I'm learning on a virtual basis, it takes longer to assimilate what I need to know.