Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers.
FullStory is a comprehensive product that offers valuable features for businesses. It provides session replay, allowing users to watch recordings of customer interactions on their website, helping to identify and understand user behavior.
It also offers heatmaps and analytics, giving insights into how users navigate and interact with the site. Additionally, FullStory offers advanced search capabilities, allowing users to easily find specific sessions or events.
FullStory could benefit from improvements in its user interface and navigation. Some users have found it difficult to navigate through the platform and locate specific features or recordings.
Additionally, there have been suggestions for enhancing the search functionality to make it more intuitive and efficient.
Users have also expressed a desire for more customization options and advanced filtering capabilities to better analyze and interpret user behavior data.
The ROI of using FullStory is highly positive. Users have reported significant improvements in their website's user experience, conversion rates, and overall customer satisfaction.
FullStory's comprehensive analytics and session replay features allow businesses to gain valuable insights into user behavior, identify pain points, and make data-driven decisions to optimize their website.
Users appreciate the ease of use and the ability to quickly find and address issues, resulting in increased revenue and customer retention.
FullStory is a product that offers a range of pricing plans to suit different business needs. The setup cost is generally considered to be low, with users finding the onboarding process to be straightforward and user-friendly.
The pricing structure is flexible, allowing businesses to choose a plan based on their website traffic and desired features. Users appreciate the transparency in pricing and the ability to scale up or down as needed.
FullStory is a product that allows businesses to gain deep insights into their customers' online experiences. It captures and analyzes every customer interaction on a website or app, providing detailed session replays, heatmaps, and analytics. This enables businesses to understand user behavior, identify pain points, and optimize their digital experiences to improve customer satisfaction and drive conversions.
FullStory's customer service and support are highly praised for being responsive, knowledgeable, and helpful.
Users appreciate the promptness of their responses and the willingness of the support team to go above and beyond to resolve any issues or answer questions.
The support team is described as friendly and patient, providing clear instructions and guidance.
The initial setup of FullStory is described as straightforward and user-friendly. Users appreciate the intuitive interface and the ease of integrating FullStory with their websites or applications.
The setup process is reported to be quick and efficient, allowing users to start capturing and analyzing user sessions and interactions without much hassle.
Additionally, FullStory provides helpful documentation and support resources to assist users in setting up and maximizing the product's capabilities.
FullStory is highly scalable and capable of handling large amounts of data. Users praise its ability to capture and analyze user interactions on websites and apps, even with high traffic volumes.
The product's scalability is attributed to its efficient data processing and storage capabilities, allowing businesses to gain valuable insights from a vast amount of user data without experiencing performance issues.
FullStory is a highly stable product that consistently delivers reliable performance.
Users praise its robustness and lack of technical glitches, highlighting its ability to handle large amounts of data without compromising on speed or functionality.
The platform's stability is seen as a key strength, ensuring a seamless user experience and enabling businesses to effectively analyze and optimize their digital customer experiences.
FullStory takes a fundamentally different approach to understanding your customer experience. One tiny script unlocks pixel-perfect playback, automatic insights, funnel analytics, and robust search and segmentation – all without the need to manually tag your site’s code.
FullStory’s playback perfectly captures even the gnarliest single-page apps built on any JavaScript framework. They’re not just videos either, our playbacks are fully-working recreation of your site, code and all, so they look great on any size screen and no detail is ever lost, no matter how tiny. A/B testing? Dynamic URLs? No problem. Our recordings present a 100% faithful recreation of the site as your customer experienced it.
Plus, we capture the entire DOM and all assets, mutations and customer actions. That’s way more than any other playback or CX tool. Every click, keypress, page transition and more, all automatically indexed (without the need for manual tagging) so you can search on anything at anytime.
By capturing more customer experience data than any other solution in one powerful, easy-to-use platform, FullStory is able to empower everyone in an organization to help build the best online experience for their customers.
VP of Customer Experience, VP of Customer Support, Chief Technology Officer
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