G Suite Enterprise Customer Service and Technical Support

reviewer1360752
Principal Owner at a tech services company with 1-10 employees
I do not find their support to be very useful. They try to send you to a tutorial of some sort and these tutorials are not that intuitive for what I would call a lay person like me. There is no real service where you can get on the phone with an individual to walk you through it. It's pretty much self-discovery. I don't have time to do that. If I have a problem, I need to solve it now and the way they have their support set up, what should take five minutes takes two hours because it takes an hour and 55 minutes to find what you need and it takes five minutes to fix it. View full review »
CyrilSzecsko
Manager at Zeste Informatique
I contacted technical support regarding the issue that I was having with sub-folders and special characters in file names. They helped resolve the issues. I like the support. They are precise. At one time when I had a mail server to migrate, I called Microsoft support and I spent several hours performing tests with the support team. In the end, the technician told me that I was correct, that there was an error in the official Microsoft documentation, and closed the case. My migration had an issue and the only answer that I received from Microsoft was that the documentation had errors. When you are calling Google support, they have no issues in their documentation. If a function doesn't exist, they just sent you an email with the documentation. The G Suite documentation is not complex, you don't have issues, but with Microsoft, there are many, an insane amount. You document all of the migration stages, and there are many ways to do it, so your documentation should reflect that accurately to avoid finding issues when you are halfway through the migration. I don't have the same issues with Google support and the documentation as I had with Microsoft support and documentation. View full review »
Steven Wilson
Founder CEO at Stacqdale
We've never had to deal with technical support. I'm capable of doing it all myself and or one or two of the other people in our office can handle any problems as well. Since we've ever had to deal with technical support, I can't speak to their quality of service. View full review »
Learn what your peers think about G Suite Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: June 2020.
431,468 professionals have used our research since 2012.
Vinay Mistry
Founder & MD at Coequal Associates Private Limited
I've contacted technical support once in the last 2 year because of a misconfiguration on our side, and they were able to sort it out. Unfortunately, in India there's no direct support network, so we have to raise a request over email or in the portal and they connect us to Malaysia or somewhere. View full review »
reviewer1348305
Director Of Information Technology at a tech services company with 201-500 employees
Their technical support is good. When we have a question, they're pretty quick when answering. View full review »
Johan Wiklund
IT Manager at a tech services company with 11-50 employees
Support is actually not direct. You can search online for information from Google. We have been able to solve things that way, just finding information online. View full review »
reviewer1357926
IT Manager at a tech services company with 1,001-5,000 employees
I've had good experience with technical support. View full review »
Sagar Tondlekar
IT Manager at KEF Holdings Limited
We have not really used tech support directly. We have a partner that helps us with tech issues. View full review »
Ethan Thompson
User
Technical support for this solution is excellent. View full review »
Learn what your peers think about G Suite Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: June 2020.
431,468 professionals have used our research since 2012.