Google Workspace Reviews

I am using G Suite Enterprise for a messaging platform and identity service.

The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint. 

In an upcoming release, self-services, identity governance, and overall features could improve. Additionally, there should be a feature to allow users to connect to Password Anywhere to manage their passwords, such as password resetting. All these features are already provided by Microsoft Office 365 and they are leading in these areas.

I have been using G Suite Enterprise for approximately five years.

This solution is stable.

G Suite Enterprise is scalable.

The support could improve for Google platforms. For example, there could be better videos or tutorials. The technical support is not as good as what is provided by Microsoft. For example, when the Google cloud identity service does not log a user in, the technical documents and the support pass the blame onto the laptop manufacturer. They are avoiding responsibility for the integration.

The setup is usually easy.

The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions.

When evaluating Google, Microsoft SharePoint, and Microsoft Azure identity services, I have found Azure is the best.

I rate G Suite Enterprise an eight out of ten.

I don't use Google Workspace frequently, but when I do, it's mainly for scheduling meetings. For example, when I have meetings with lecturers or with classmates for scheduled discussions.

The solution could improve by having more frequent updates.

I have been using Google Workspace for approximately three years.

The solution is stable if there is a good internet connection. 

I rate the stability of Google Workspace a ten out of ten.

We have approximately 100 people using the solution in my organization. We plan to increase our usage in the future.

I rate the scalability of Google Workspace a ten out of ten.

I have not used the support.

I have not used a similar solution prior to Google Workspace.

The initial setup of Google Workspace is straightforward.

I rate the initial setup of Google Workspace a ten out of ten.

The implementation of the solution was done in-house. We have five people able to do the deployment of the solution. The team consists of developers and lecturers.

We have seen an ROI because it provides good services.

I rate the ROI of Google Workspace a ten out of ten.

There are different versions of the solution available, such as premium.

I would recommend this solution to others.

I rate Google Workspace a ten out of ten.

We primarily use the solution for file sharing, document creation, spreadsheet creation, presentations, and email.

The speed and response time are the most valuable aspects of the solution. It's always quick and available. I haven't had any outage problems or anything like that. I don't think there's ever been a time when it's been unreliable.

The solution is very stable. 

It can scale well.

It's very flexible. 

We need more functionality with Google Sheets. Sometimes I find that, since I've used Excel in the past, there's not as much feature parody between Microsoft's Excel and Google Sheets. Excel seems to have more features than Google Sheets. That's probably true with Google Workspace overall. It just doesn't have as many features and isn't as feature-rich as Microsoft Office.

The learning curve is a bit higher on the solution than, for example, Microsoft Office.

I've used the solution for a year and a half at this point. 

It's a stable, reliable product. There are no bugs or glitches. It doesn't crash or freeze. The performance is good. We've never had any lag or downtime. It's a very responsive solution. 

We have found the product to be easily scalable. 

I've never had to deal with technical support. I'm not sure how helpful or responsive they are in general.

I've used Microsoft options in the past.

Google Workspace is probably more scalable. The learning curve is probably deeper for Workspace, however, once you understand how to use workspace or G Suite, it's quicker and more responsive than Microsoft Office - and more flexible.

I don't deal with the deployment or maintenance aspect of the solution. 

I'd advise potential new users to just make sure that the functionality feature set will meet the needs of the organization and then make sure that the organization trains or at least enables the workforce with the resources they need to make the most out of the solutions.

I'd rate the product eight out of ten overall. I've mostly been pleased with its capabilities. 

We use this for everything. We use Slides for presentations, Sheets for analysis, Google Data Studio for reports, Google Sites internally on our internet and for our clients as well, to show them some financial reports. We don't use the Google Docs. Primarily we use Sheets, Slides, Data Studio, and Sites.

It has saved us money. We choose Google Suite due to the price. It's not due to the fact that it's better than Microsoft Suite. The thing is that we use Google Chat and Google Docs, and take advantage of the integration and the power of the search of Google - which is very good for us. We can find everything very fast.

We like that we have everything together, connected to Google Drive. This is very useful. The integration is very good with Google Drive. All this stuff that we have, we can use together in the same place, which is very good.

The initial setup is very straightforward.

G Suite is not as powerful as Microsoft Office Suite, so sometimes we have to change to Excel and PowerPoint.

Google Slides and Google Sheets have a lot of room for improvement. Also, Google Data Studio is not great when compared to Power BI. Power BI is much better than Google Data Studio.

We've used the solution for maybe two or three years. 

We've never had an issue with stability. Overall, it's been quite good. There are no bugs or glitches. 

It is my understanding that the solution can scale. We have 100 to 130 people on the product right now. Almost everybody uses G Suite here.

We do plan to expand as we explore using more AI. 

We use a third party and that team would contact Google if they had issues. However, our experience with the third party has been okay.

Neutral

We always have used G Suite. We never used Microsoft Suite. Since the beginning of the company, we've been on this particular product. I've used Microsoft in the past at other companies. 

The solution is simple to set up. It's not difficult at all. 

I do not recall exactly how long the deployment took. 

We have two staff members, trainees, that are handling any maintenance tasks. 

We used a third party during the implementation process. There is a company in Sao Paulo that helped us to set up everything.

We have seen a pretty good ROI on the product, based on how inexpensive it is. 

The pricing is pretty good. It's cheaper than Microsoft. I'd rate it a four out of five in terms of affordability.

In the past, we had to buy a Microsoft OneDrive license, and it was very expensive. And we chose G Suite, and the price was very good.

We are using the latest version of the product.

If your company is heavily into Excel or Powerpoint, it's best to stay with Microsoft. However, Google is a decent option for those who do not need these two applications so much.

I'd rate it seven out of ten. 

Our primary use case for the solution is for email, worksheets, documents and presentations. We deploy the solution on cloud.

We find the practicality of the solution valuable.

The solution needs to be more user-friendly and improve its tools and features. Additionally, access to the specific tools inside the application is not easy to understand, so you need to go through many menus to find out what is needed for particular tasks. It's not easy in Microsoft Office because everything you see can be visualized. It's faster and simpler to use the tools, but in Google Docs, we need to work around many of them and understand how they work and the functions required for the Worksheet application.

We have been using the solution for approximately two years and are currently using the latest version.

The solution is stable.

The solution is scalable. I rate the scalability a ten out of ten.

We do not have experience with customer service and support.

The initial setup is easy because it's all pre-configured, so there's no problem configuring the tool. I rate the initial setup a ten out of ten.

I rate the initial setup a seven out of ten. I recommend the solution for users considering it because it is easy to use but doesn't have other features from Microsoft Office.

I use this solution for emailing, checking calendars, and storing data in Google Drive. 

I find Google Mail within Workspace to be very convenient. This is one of the reasons why I started using Google services. Tools like Google Sheets and Google Docs are much better than Microsoft Office. Google Workspace is much more intuitive and convenient than Microsoft Office.

In Google Photos, if you want to share some pictures and generate a view link to send it to somebody else, you have to go through five steps, which is absolutely silly, in my opinion. There are too many steps; this should be an easy task if you want to share five pictures with your friends. 

I have been using this solution for ten years. 

The solution is very stable. I faced no problems personally. 

This is a scalable solution. 

Getting technical support is difficult for this product. You can write an email to the support team, but personal contact is difficult; you can't call someone directly. 

I have used Microsoft Office, but it's not as intuitive as this solution. 

It's an online service, and installation is not needed. No maintenance is required for this solution. 

I am paying for storage, but the price is average, it's not so expensive. 

I would advise others to use Google Workspace because it's very intuitive. The entry threshold of the solution is not high. Some systems are very difficult to use and understand at the beginning, but it's quite the opposite in Google Workspace. I would rate the solution an eight out of ten. 

Our primary use case is for emails, document creation, managing and storing documents, and using the administration console for managing user access. I'm the founder and a partner in the company and we are customers of G Suite Enterprise. 

This is quite a typical solution in the sense of the standup email functionality. The convenience is being able to collaborate on Google docs at the same time on the same document without any issues figuring out which is the latest version. I also like the integration of documents, Google Drive and Gmail. We use Google Meet, and obviously Google Calendar. It's a good integrated environment and I use all the different components. The collaboration functionality in the cloud and in terms of working on documentation makes it all very convenient. It satisfies our needs as a small startup company that has quite ad hoc usage.

The administration aspect, including the UI and implementation, could be simplified and made more user friendly. I have one integration issue which is when you reply to an email, there is no option to create an event, which is something you get in Outlook. Events need to be created separately, which is unnecessary, and that's one specific point that recently caught my attention. 

I've been using this solution for a few months. 

This is a reliable solution.

I haven't had the chance to scale because we are only three users with a small number of files to manage, but I wouldn't expect any issues. 

We have never communicated with support to date, but my perception is that it's not very easy to reach out, meaning that they don't have a straightforward way of calling or chatting and contact is usually by email. There is a lot of documentation online so if there's any problem, issue or question, you google it, and try to find the answer on their technical documentation.

I found the initial setup not very logical, the way the administration consults are done, it's a little complicated. I know this is very straightforward in Outlook. In a practical sense, the set up was easy. We just created the users within our organization, set up their email addresses, the permissions access, and it was fine. It took a few hours and it's on cloud so we didn't need to install anything, we just had to configure, set up users, give permission for the subscriptions, that was it.

In just a few minutes we were able to set up the email, storage, and have the tools to create and manage documents. We have conferencing software so everything is available immediately in a few clicks. You save a lot of time not having to configure all these things separately, it's in one package and on the cloud. I see that as ROI, because we don't need to spend time on tedious administrative tasks.

This solution is subscription based. We took an annual subscription which costs less than a monthly one. It was pretty affordable. We were choosing between Microsoft and Google. I don't remember which one was more expensive. I think Google was cheaper, and if I'm not mistaken, the price was $6 per user, per month. I'm not aware of any additional costs. 

If you're in a similar situation to us, with a small company, especially a startup or maybe a small team that needs to manage their corporate email, team email, their documents, and have access to some web-conferencing software and so on, it's a good tool. It takes a few minutes and you're set up, with all the infrastructure. We were creating our own domain to create our corporate emails and we could have gone for Microsoft or Google. My preference would have been Microsoft, but for some reason, from our country, that wasn't an option. For user experience, G Suite is still a good solution. 

Our administrator has it set up so that we can share the Calendar and Gmail, we can send Gmail outside, but we cannot include any outsiders in the documents. It is possible to change that, but that's the way our administrator has set it up, that it's totally a private environment.

We use Gmail, we use Calendar, we use Drive and Drive includes presentations, although their presentations aren't great, documents and spreadsheets, workbooks, which are multiple spreadsheets. I think that's it. But the presentation is not great so we don't use it very much.

The document sharing in which multiple people can work on the same document. To go along with that is the archiving of documents. If you mess up a document, it's easy to go get a previous version.

The problem with the presentation is that if you upload a Microsoft PowerPoint presentation and you convert it to Google presentation, the slides or pictures, their images are not editable. You can't edit the slides that you brought in. They're just images.

That's a big defect in this. That's why we almost never use it because it converts Microsoft slides into pictures.

Another thing that would be nice is to have more storage because each person has 15 gigabytes and I just hit 90% again. Then I have to go in and delete a bunch of emails and I hate losing my old emails, but I don't have any choice. That's the limitation. 

I have been using it for nine years since I've been at my company.

As far as stability, it's 100% stable. I've never seen it ever fail in any way.

There are around 60 users who use it. We use it constantly 24/5, we're not open on the weekends. We have around the clock shifts. So it's in use all the time.

There's no maintenance required. I think this latest change the administrator made was probably the first change he's made in two years. 

I wasn't there for the setup but I know the guy who's the administrator and I'm sure he had to make a bunch of selections like the one I mentioned earlier that ours is private. Our documents are private. We can't share outside the company. 

Recently on Calendar, it kept trying to put us to assume that any event was a Google meeting. It's Google's product. It's called Google Meet. Of course, we can use Meet, which used to be called Hangouts. And we do once in a while, we use Google Hangouts if our other chat system is down. But when you set up a meeting the default was to put us into Google Meet. Then if we were using some other tool, people would get confused. They'd say, "Well, is the meeting on Google Meet or is it on GoToMeeting or is it on Zoom?" Et cetera. So our administrator recently changed it so that that default is not there. And so if you want Google Meet, you have to select it. I would say probably when he initially set it up, it might've taken him half an hour to find out what people wanted and then put in the selections- 30 minutes maybe.

I would rate it an eight out of ten. 

Google is trying to implement a telephone system on top of it. I would say, wait and see, because that's a new product, and wait and see if it's going to work and if it's going to cause you problems.