GEP SMART Pros and Cons

GEP SMART Pros

reviewer1255713
Director, Supply Chain / Design & Construction Technology at a hospitality company with 10,001+ employees
There are additional time savings in managing communications. If you have an open RFP and there are questions, you can manage all of the questions and answers in the thread inside that RFP. All the suppliers will get any notifications that you want them to get, and everything is within the body of the RFP so you don't have to worry about things in email, outside of the system.
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Sheila Bridge
Senior Director at True Value
The one we use the most is the sourcing module... It's really easy to use. You don't have to train vendors. You can add a new vendor at any time, and that vendor will get an email saying, "You've been selected to participate in our RFP, and you do X to get your ID set up." That works really well.
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reviewer1254915
Associate Director, Sourcing and Contracts Technology at a non-tech company with 1,001-5,000 employees
The biggest selling point for us was having the contracts repository centralized for both systems. People are able to search for a contract. Typically, before they go out to bid or engage with a supplier, procurement folks come into GEP SMART and they search for a contract and check to see if there is an existing contract in place.
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Learn what your peers think about GEP SMART . Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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reviewer1196841
Manager Strategy, Resource, and Supply Chain at a energy/utilities company with 1,001-5,000 employees
The spend module is really amazing and lightning-fast. It can give even the most novice of analysts access to the information needed and the ability to tweak it the way they want to see it. It has a lot of flexibility.
In terms of ease of use, GEP has done a lot of work through its enhancements over the years to make the user experience more intuitive. There is a more standard-Amazon-like experience, where manuals and tutorials are not really required, simply because the user experience and what's on the screen are pretty intuitive.
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Reviewer4401
Senior Legal Specialist at a healthcare company with 10,001+ employees
I love it because everything is done within the contract module. The previous tool that we had really acted more as a repository, whereas this is the lifecycle. Once a business owner gets to the point where they want to enter into a contractual relationship with a party, from that point, including the drafting of it through to the signature on it, it covers the lifecycle. It's from the beginning to the end to even the archiving. It's all done within the tool, including e-signature.
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Reviewer57736
Senior Manager at a outsourcing company with 10,001+ employees
Among the most valuable features are the ability to send out purchase orders, create catalogs, and accept invoices through procurement. And the reporting function is robust.
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reviewer1251063
Sr. Manager, Procurement & Systems Support at a media company with 1,001-5,000 employees
Spend gives us a way to put all of our spend in one area and use a category hierarchy to pull real-time spend data.
It's really simple to use. That's one of the reasons we chose GEP over some of the others. It's very Google-like. On the homepage, you just type whatever you need. And there are tabs that can come up if you're looking for a certain word or phrase...
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Contract165b
Contracts Administrator, Supply Management at a energy/utilities company with 501-1,000 employees
On the spend side, it's integrated with our accounting system and has bimonthly uploads of data. So we have pretty current spend information that we can access and build reports on.
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reviewer1202295
Procurement Analytics Manager at a manufacturing company with 10,001+ employees
We operate with three different systems that input data. The fact that GEP consolidates all that information into one place is a big deal for us. It streamlines that data for us.
The AI tool definitely has learned from the information we've given it but also from some of the corrections that we've made. It may have auto-applied a classification and then we have gone in and corrected it, given it some feedback. With that, more and more, we are not having to touch the information once it gets processed. It's classifying it from the get-go in the correct category.
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reviewer1202637
Executive Vice President, Head of Procurement at a media company with 1,001-5,000 employees
One of the most valuable features is the opportunity-identification through the spend analytics. Another is around the RFX options to benchmark various pre-qualified vendors that are invited to participate.
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GEP SMART Cons

reviewer1255713
Director, Supply Chain / Design & Construction Technology at a hospitality company with 10,001+ employees
I'd like to see drag-and-drop reporting. They have the old model for reports where you have to click the "run" button. The thing runs and then you have to export it to PowerPoint.
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Sheila Bridge
Senior Director at True Value
One of the areas where they could do better is by creating more standard templates when it comes to IT cost. IT cost has various components to it and if I want a vendor to be able to reply about cost related to IT, I would have to create that template. If I want them to tell me the hardware costs, the software costs, the professional services costs, the cloud or subscription costs, etc., I would have to build that template myself. Once I built it, I could save it and use it again and again. But sometimes building a template takes a lot of time.
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reviewer1254915
Associate Director, Sourcing and Contracts Technology at a non-tech company with 1,001-5,000 employees
There are no mechanisms for them to check up on how they refresh their data. So oftentimes, when we go into the tool and we don't see something, we alert them and they say, "Oh, the data hasn't been refreshed, so we'll go ahead and refresh it," and then what we're looking for pops up. We should not have to be the ones to tell them they need to refresh. There should be a mechanism in place for that.
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Learn what your peers think about GEP SMART . Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,986 professionals have used our research since 2012.
reviewer1196841
Manager Strategy, Resource, and Supply Chain at a energy/utilities company with 1,001-5,000 employees
There are certain things within the contracts module — how to upload the line items, for example — that could be done to make that utility a little more user-friendly, a little more like the sourcing module.
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Reviewer4401
Senior Legal Specialist at a healthcare company with 10,001+ employees
We definitely have some asks for enhancements. One of the big ones we'd like to see is what we call "drag-and-drop." If I have an email that I want to maintain in the SMART record for whatever reason — for example, it has supporting information in it — I would love to be able to just drop that into the notes and attachments section without having to save it as a PDF and then upload it.
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Reviewer57736
Senior Manager at a outsourcing company with 10,001+ employees
Very recently, they implemented a customer success team to manage our expectations and communicate them to their technical team. That function is relatively new and some work needs to be done to build that connection so that it's a little more seamless.
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reviewer1251063
Sr. Manager, Procurement & Systems Support at a media company with 1,001-5,000 employees
The loading of the contracts could be a little bit easier. I'd like to see a little bit more of AI brought in, to the point that it's actually reading the contract and automating some things, like expiration dates and renewal terms. That is an area for improvement.
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Contract165b
Contracts Administrator, Supply Management at a energy/utilities company with 501-1,000 employees
We had a lot of challenges and disagreements with SMART. It's been a long road, for sure, on the contract side. There is a little bit of pushback on their part when we need stuff done. Things aren't done very efficiently. I'm still waiting on some changes that were requested well over a year-and-a-half ago.
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reviewer1202295
Procurement Analytics Manager at a manufacturing company with 10,001+ employees
We didn't like their dashboard initially, but they responded to that very well. They've given us some customizable dashboards and have also made it so that the dashboards can be exported into PDF and other formats, so that we can share them with the rest of the company... That was a weakness at the beginning, but one that they have responded to adequately and we're really pleased with the result.
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reviewer1202637
Executive Vice President, Head of Procurement at a media company with 1,001-5,000 employees
Their contracts module is kind of clunky and It took a while for them to correct some of the basic functionality, some of the "Contract Management 101" functions, but it seems to be coming around. It wasn't working the way we'd expected.
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Learn what your peers think about GEP SMART . Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,986 professionals have used our research since 2012.