GEP SMART Reviews

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Real User
Director, Supply Chain / Design & Construction Technology at a hospitality company with 10,001+ employees
Dec 30 2019

What is most valuable?

Overall, the ease of use of the solution is good. I really appreciate their flexibility, when it comes to the voice of the customer, and their sensitivity. While their tool wasn't the best out of the gate, they continually make updates to… more»

How has it helped my organization?

SMART definitely saves us time when setting up an RFP, on the order of many hours. We have templates set up with our legal-approved terms, NDA, all of the language about the company, the code of conduct. We have our agreements attached to… more»

What needs improvement?

On the spend side, we had some difficulty with the usability, initially, but then they rolled out SMART and they built out a new spend cube, and that was light-years better. Part of the reason I hadn't rolled it out fully to the team was… more»

What other advice do I have?

The biggest lesson I've learned from using SMART is that the evolution of technology can be affected by the voice of the customer. It's very powerful. We have only used the e-auction module twice since we got it. We are trying to get the… more»

Which other solutions did I evaluate?

I've used SAP Ariba, as well as Oracle Sourcing and Oracle's spend management. I trained on Siebel, but that was not sourcing. I've used some other tools, like BirchStreet, which is a P2P, and Adecco. It's been such a long time since I used… more»
Sheila Bridge
Real User
Senior Director at True Value
Dec 03 2019

What is most valuable?

The one we use the most is the sourcing module, sending requests for information or requests for quotes or proposals to our vendors. We use that quite a lot. It's really easy to use. You don't have to… more»

How has it helped my organization?

The sourcing module is a place we can always go to find all the information we submitted to a vendor and what they submitted back to us. We don't have to worry about, "Where is that file that we… more»

What needs improvement?

One of the areas where they could do better is by creating more standard templates when it comes to IT cost. IT cost has various components to it and if I want a vendor to be able to reply about cost… more»

Which solution did I use previously and why did I switch?

We used Word, Excel, and email.

What other advice do I have?

We're only using two modules. My lessons learned are that this is great, but if I were able to use the whole suite it would make my life in the procurement space so much better. I actually have an… more»

Which other solutions did I evaluate?

There was one other option called Determine. The contract system that we had was from a vendor named Selectica. Of course, GEP has a contract module as well, but since we had a contract module from… more»
Real User
Associate Director, Sourcing and Contracts Technology at a non-tech company with 1,001-5,000 employees
Dec 30 2019

What is most valuable?

SMART is a very intuitive technology. Most of the time people can get a pretty good sense of how to navigate within the tool, although there are some areas that are not as easy to figure out. The… more»

How has it helped my organization?

We didn't have a single sourcing technology within the two university systems. With SMART by GEP, we have that one sourcing technology. There's a huge process improvement. If one campus wants to send… more»

What needs improvement?

I don't think their supplier management module is ready, from a full supply-relationship management perspective. The scope is very limited for supplier management. Also, in the contract module, the… more»

Which solution did I use previously and why did I switch?

Our previous solution had a very limited scope. We didn't have a full-blown source-to-contract suite implemented. It wasn't apples-to-apples. Some of our campuses didn't have anything at all.

What other advice do I have?

Make sure you test every element of it and make sure any problems are fixed. We communicate with some of GEP's current clients and they don't do enough testing. After they implement it they start… more»

Which other solutions did I evaluate?

We reviewed about 25 suppliers. The finalists, in addition to SMART, were * Coupa * SAP Ariba * JAGGAER * Apttus. Coupa dropped out during the final round. Apttus didn't have a spend module, which was… more»
Real User
Manager Strategy, Resource, and Supply Chain at a energy/utilities company with 1,001-5,000 employees
Nov 06 2019

What is most valuable?

I don't really tend to rank the features, but the portal from the supplier experience is dramatically updated and brought into this century from the old fax transmission and even Write Fax. The spend… more»

How has it helped my organization?

There are aspects that are probably difficult to measure but I'd like to point to them first. One of them is simply compliance. We are a publicly regulated utility, and along with that comes special… more»

What needs improvement?

I do not know how they could get better in spend. That's a pretty great module. We could probably take advantage of some of their available wizards and develop some intake efficiencies for the process… more»

Which solution did I use previously and why did I switch?

We did not really have a previous solution. For spend, we used Excel and pulled tables from SAP. But we had nothing close to the tool that we've got now. The supplier module was managed inside SAP… more»

What other advice do I have?

It's very important to have people who understand the depth of the technical aspects of their processes and how their systems work. Also, there needs to be a keen understanding and awareness of what… more»

Which other solutions did I evaluate?

We had a budget item that got nixed from our budget in 2010 and 2011 and then it finally passed in 2013. We started a sourcing event. I was not part of the sourcing event but we looked at some ten to… more»
Real User
Senior Legal Specialist at a healthcare company with 10,001+ employees
Nov 20 2019

What is most valuable?

I love it because everything is done within the contract module. The previous tool that we had really acted more as a repository, whereas this is the lifecycle. Once a business owner gets to the point where they want to enter into a contractual relationship with a party, from that point, including… more»

How has it helped my organization?

From a contract perspective, in my opinion, SMART has improved things a hundred-fold. Change is hard for anybody, and we had a rough start with it. The first year that we were in it, it was a nightmare, to be honest. And GEP is very aware of that. But it definitely is a time-saver, once people learn… more»

What needs improvement?

The difficulty we had when we first started was that we had to migrate all of our records from our previous tool which is a program called Ntracts, a contract tool. We were only using it as a repository. They have upgraded it where it's supposed to be more of a lifecycle tool, like SMART is, but… more»

What other advice do I have?

In terms of the adoption of the platform in our organization, people in general are really resistant to any change. It was a lot of work. The work upfront was so time-consuming that people were really resistant to it. I don't think everybody felt like this was the answer to our issues at the… more»
Reviewer57736
Real User
Senior Manager at a outsourcing company with 10,001+ employees
Nov 21 2019

What is most valuable?

Among the most valuable features are the ability to send out purchase orders, create catalogs, and accept invoices through procurement. And the reporting function is robust. In terms of ease of use… more»

How has it helped my organization?

We're doing two-way matching for our invoices and purchase orders, and those invoices do not have to be reviewed by our AP function. That takes that workload off them. It saves them time, although… more»

What needs improvement?

A lot of the things in the system are not client-facing. So we weren't able to edit certain types of master data, and we're relying on them to edit it for us. I assume it's partly how it's designed… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is module-based.

Which solution did I use previously and why did I switch?

Due to mergers and acquisitions, one of the companies we merged with had Coupa. So we're actually currently maintaining two procure-to-pay systems for our legacy organizations. That will go away once… more»

What other advice do I have?

The biggest lesson we've learned is that, for customers who are looking to go down a procure-to-pay path, they really need to be sharp on their blueprinting and make sure that all the requirements are… more»
Real User
Sr. Manager, Procurement & Systems Support at a media company with 1,001-5,000 employees
Dec 17 2019

What is most valuable?

The spend module is the most valuable. After that would be sourcing and contracts. Spend gives us a way to put all of our spend in one area and use a category hierarchy to pull real-time spend data… more»

How has it helped my organization?

The spend module is helpful because, while the way we used to do it didn't take a lot of time, we were waiting on data. We'd only get it a couple of times a year and there would usually be a pretty… more»

What needs improvement?

The loading of the contracts could be a little bit easier. I'd like to see a little bit more of AI brought in, to the point that it's actually reading the contract and automating some things, like… more»

Which solution did I use previously and why did I switch?

We did not have a previous solution.

What other advice do I have?

My advice is that it's "garbage in, garbage out" in terms of the data. You want to make sure your data is as clean as possible going in. Take the time, at first, to categorize with it in the spend… more»

Which other solutions did I evaluate?

We did a comprehensive RFP before we narrowed it down to SAP Ariba, which we mostly kept as a finalist due to our relationship with SAP as our ERP system. And we also had Zycus as a finalist. But… more»
Real User
Contracts Administrator, Supply Management at a energy/utilities company with 501-1,000 employees
Oct 29 2019

What is most valuable?

Since we only have the two modules, we actually find them both very valuable. It gives us everything that we need for building a contract from scratch and using electronic signatures. On the spend side, it's integrated with our accounting… more»

How has it helped my organization?

We brought in a third-party company, Adobe, to do our e-signature. There's an integration there which was very beneficial for us and what we do. And it enables our vendors to not have to log in to the system to sign an agreement. They get a… more»

What needs improvement?

On the contract side, we have definitely come across a lot of pain points since I've been here. There were some issues with our initial implementation. It wasn't done correctly and it's been a process over a few years to recover from that… more»

What's my experience with pricing, setup cost, and licensing?

We pay an annual fee but I'm not sure how much it is.

What other advice do I have?

The biggest lesson we've learned from using the solution is around the thinking through of the implementation, having support for that, and doing better planning for it. Most companies have an implementation team and that's definitely the… more»
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User Assessments By Topic About GEP SMART

GEP SMART Questions

What is GEP SMART ?

GEP SMART is an AI-powered, cloud-native

software for direct and indirect procurement
that offers comprehensive source-to-pay
functionality in one user-friendly platform,
inclusive of spend analysis, sourcing, contract
management, supplier management,
procure-to-pay, savings project management
and savings tracking, invoicing and other
related functionalities.

Also known as
SMART by GEP
GEP SMART customers

  • Exxon
  • Chevron
  • Macys