We just raised a $30M Series A: Read our story
OH
Technical Consultant with 11-50 employees
Consultant
Top 20
Quick and easy to use, and the quality of audio is superior to other products

Pros and Cons

  • "Google Hangouts is very quick and easy to use, and the quality is very good."
  • "I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."

What is our primary use case?

We have been using Google Hangouts for video conferencing during the COVID-19 pandemic.

What is most valuable?

Google Hangouts is very quick and easy to use, and the quality is very good.

What needs improvement?

I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting.

Support for recording meetings would be helpful.

For how long have I used the solution?

We have been using Google Hangouts for about three months.

What do I think about the stability of the solution?

We have been using this solution approximately twice a week and it has been very stable.

What do I think about the scalability of the solution?

Google Hangouts is a scalable system. We have had meetings that include at least ten members and it has been fine.

How are customer service and technical support?

I have not been in contact with Google's technical support.

Which solution did I use previously and why did I switch?

Prior to Google Hangouts, I have used Cisco Webex for web conferencing and meetings. I found that the voice and image are much more clear in Hangouts, compared to Webex. In fact, I think that the biggest difference between them is that the voice in Google Hangouts is better.

How was the initial setup?

This solution is quite easy to set up. You can create a meeting using the calendar and it starts working. It can be started in a matter of seconds.

Which other solutions did I evaluate?

We are users of Google G-Suite, so we did not consider other options.

What other advice do I have?

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MD
Director Of Engineering at Smarg Technologies
Real User
Has good screen-sharing features and good stability

What is most valuable?

The screen-sharing feature is the most valuable feature. 

For how long have I used the solution?

I have been using Google Hangouts for one year. 

What do I think about the stability of the solution?

I haven't had any problems with stability. 

What do I think about the scalability of the solution?

It is definitely scalable. 

How are customer service and technical support?

I haven't needed to contact customer support because there haven't been any problems. 

What other advice do I have?

Google Hangouts is wonderful in order to communicate with the rest of the world.  I would rate Google Hangouts an eight out of ten. Not a ten because there's room for improvement. Sometimes there is disconnectivity. 

Which deployment model are you using for this

What is most valuable?

The screen-sharing feature is the most valuable feature. 

For how long have I used the solution?

I have been using Google Hangouts for one year. 

What do I think about the stability of the solution?

I haven't had any problems with stability. 

What do I think about the scalability of the solution?

It is definitely scalable. 

How are customer service and technical support?

I haven't needed to contact customer support because there haven't been any problems. 

What other advice do I have?

Google Hangouts is wonderful in order to communicate with the rest of the world. 

I would rate Google Hangouts an eight out of ten. Not a ten because there's room for improvement. Sometimes there is disconnectivity. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Categories
Virtual Meetings
Buyer's Guide
Download our free Google Hangouts Report and get advice and tips from experienced pros sharing their opinions.